Regus

This company is practically stealing money out of people's pockets. They give you a price to reel you in, but then there are a ton of hidden fees. Honestly, they should be sued for false advertisement! Not only do they give you hidden fees, but they charge two times a month for the amount that they claimed to charge only once for. I was supposed to be charged $75/m. I started working with Regus nana after paying almost $300 to start unexpectedly; they have charged me $59@ extra between April 1
- July 1. Now, I'm no mathematician, but that clearly does not add up. If you are looking for a honest company; this is not the one! Beware!

Use to have an office in Toronto but due to them asking more money and they lied to me about everything I left and now homeless and lost my business. They are still trying to use my credit card. I also filed a police report against them for doing that without my permission. Hope someone files a lawsuit against them. I have left Ontario and back in the UK.

I am a CPA and have been in business for over 25 years. Regus has THE worst customer service, billing and payment application I have ever seen. We made an electronic payment in July of 2021 that was never applied and we have been charged late charges since. I have called customer service, sent number emails and gone through our legal team to try to resolve, but Regus has not resolved the situation. I reached out to the manager of the building we occupy and was told someone from Customer Service would respond... crickets. I'm beyond frustrated and would not recommend Regus to anyone.

I was using the regus for couple years. The center itself have no problem and sales are nice before you join. But once you are in the system - you can't do anything. Sometimes they don't see my payments and kick me out of the system. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Well. Won't be a good idea until they change their management. Oh yes. And answer could take 2-3 weeks!

I was with Spaces in NYC in 2020. The building was shut down due to Covid-19 mandates. The public was told by the government and media not to even go outside, let alone travel to a nonessential office. I noticed Spaces continued to charge me for office rental even though THE BUILDING WAS CLOSED. When I called to dispute this and got nowhere I cancelled my account and had the charges reversed on my credit card. They began to send me to collections and charge me a late fee every month. No amount of calling, talking to higher ups, or reasoning worked. For months I tried to get them to drop the billing, but to no success. They are adamant I owe them for the rent when the building was closed, plus additional late fees. It is now January 2024, and they continue to charge me a $50 late fee every month. Surely this is illegal?

Rented with Spaces which is owned by Regus. We were told as long as we give a 30 day notice, we would receive our retainer back. Our last day was August 30,2023 - it is now November 5,2023 and no retainer has been given back! They have given me the run around that they didn't have my bank info and now they are saying they are reprocessing my retainer. It's all a scam and lie! They are robbing people of their retainers. Stay away from this company!

Full of empty promises, false information, agressive customer "service". If you bring up anything negative, they attack you and make working impossible. Really like bullying kids at school. Avoid them at least in Belgium.

Could care less about you or your business. Never took possession of space to date. No other alternative but legal at this time. The pandemic is hard on everyone but STOP ripping honest people off. It seems desperate?

Go anywhere but here. Worst company I've ever dealt with. Filed fraud with our CC because they didn't hold up their part of the deal. Got a call today saying I am month behind on an invoice with them. We filed fraud, cancelled the account obviously, how do we owe anything...RUN!

Can't identify the account...LMFAO. You guys are a joke. Anyone want to file a class action lawsuit against this company let me know

Facility was nice but expensive at over $10 per foot per month. Center management was excellent and tenant-centric. Regus policies are pathetic. Charges for land lines when only using a cell phone. Exit fees - I placed 12 pin-sized holes to hang professional certificate, diplomas and some art. It cost $459 to "repair" that which is simply price-gouging since they have the tenant captive. I notified them on 3/4/2023 that I would vacate on 4/30/2023 and requested my retainer balance at that time. It is now 5/31/2023 and no return of the retainer. You can Zelle money to people immediately or ACH in one day. Regus is disreputable but in my case is the only game in town.

Words can't express how disappointed I am with being treated like absolute crap by Regus. I can now see how they left the door wide open for WeWork to come into their market (word of warning to any other companies looking to treat their clients badly). I haven't spoken to one former or current Regus customer who was happy. In fact it was the only positive experience whilst using Regus to bond with fellow users over how terribly we were being treated. Bills coming out of nowhere and then completely ignored when you try to query. It's a terrible service. The reception team added additional accounts to my bill, without my consent. I'm assuming this was to try and hit a sales target. They also bribed me with a free meeting room for a day to get a high review. Their culture is completely toxic. I'm can't stress enough to people to avoid at all costs!

Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days.

They auto renew your contracts without your permission. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Ive been their customers for the past 3 years, paid everything in full. Not only they refuse to return my deposits they also threaten me with lawsuit

This place are the worst of the worst. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Do not use this scam company at all costs

Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Dont believe them they are massive frauds. Otherwise why would so many victims protest about this company? This company is a massive scam

I wish I could give zero stars. I rented office space from this company and it was the worst experience ever. Surprise charges to your account, very questionable business practices and high turnover, so you never get used to their staff. STAY AWAY!

Regus headquarters (Helpdesk); Regus Seattle Smith Tower, and many more centers are a total scam so please be aware. Do not lease office space from these terrible people. There are many other options out there. Regus has consistently been unprofessional and non-existent in several issues I've had with them the past year and in the past with other centers. My worse experience was with Seattle Smith Tower. You'd never have imagined a business could have been this disorganized, petty and non responsive to customer service or needs. I notice through my email tracking system that they (Regus helpdesk) continually open my emails, some multiple times, without ever responding. I have issues I'm trying to resolve with 2 different offices and they continue to not help. They only care about their sales process of hitting quotas in signing new clients to office space.

Awful - suggest avoiding at all costs!

The office spaces are small but provide a service. The walls are thin and you can hear people in adjoining offices clearly, this distracts and could cause issues with confidentiality agreements depending on the nature of business. Staff are pleasant but completely ineffective if issues arise and simply lie to you in the hope you will go away!

I moved the business out of these offices in January for the above reasons (giving notice at the end of December as per our contract). It is now the end of March and we are still owed over £400. I have been given multiple excuses and promises, all broken. I am having to take legal action against them to get the money back. PLEASE AVOID!

Do not do business with this company! I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! I have never experienced such horrible customer service! I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! They are thieves and scammers!

You simply cannot trust them. Their policy seems to be to squeeze every bit of money from every client. In our case this included not honouring agreed terms that we have in writing. We sent lawyers letters, they just replied saying we won't change our stance. They didn't use solicitors never replied to questions, so we just walked out. They deserve to go bust, which has already happened with a chapter 11 filing in the USA. Their CEO has just been lambasted in the Times for trying to destroy businesses. Trustpilot shows that this year Regus UK has had 451 one star reviews that's 92% of all reviews in the last 12 months. Stay away from them.

It is a shame that Regus is sucking money from the trapped companies and startups in his grip on the name of the agreement. Once trapped you can not come out without paying them with huge interest even after you closed the account by informing in well advance.
Any business can decide to stop at any point of time due to various reasons to avoid any further losses but Regus enjoys by charging them heavy interest.
Their recovery agents are also in line with Regus's mentality.
For God shake never ever recommend your dears one to Regus not even to your enemy also.
Unfortunately, I have to give one star while they deserve a minus rating..

I deal with this new workspaces a lot and this time I brought one of my clients to lease a private office in Regus Hollywood, Florida. He paid the security deposit in December 2023 and started the lease in January 2024. It's been 46 days since that and my broker did not receive the commission for this service. The manager has no solution, nobody is taking care and all we can do is to follow the status through a system. My client also had a lot of issues with the system and the employees in the floor are very limited to help. Customer service would be 100% high quality and a priority but unfortunately I have to tell that it is not. You are in a people business so you need to deal with people and no through deficient system who cannot talk or say I am sorry. Last, I called the number below posted by your company and being 3:15pm East coast (Miami) a machine answered and said the office is closed, so please change this fake publicity that you have a team 24/7:
We have a team of specialists available 24/7 to help you find the best solution for your business. *******237 · Request a call back.

This company will pretend to be professional with you, but take your money while supposedly providing you with a pseudo-credible service. I should have researched this company before ever signing a contract with them. Please "save yourself" and read these reviews! My experience with this company has been more negative than positive, and I really don't like to give bad reviews, but this company deserves it. Don't sign a contract with this company believing that the "arbitration" clause is legitimate should you have a dispute. It will not be worth the almost $2,000 just to submit an arbitration claim to be heard. I have warned you as well as any other person who has submitted a "negative" review here.
I reached out to Ms. Melody on September 16th based upon her comments and sent her three emails containing verification of my statement only to receive a "generic" letter about handling my case. Does this seem like a company which is trying to handle a valid complaint? What do you think?

In January a manager was killed by an unhappy client.
No doubt the complete failure of customer service contributed to his despair.
Staff is constantly berated because they have no authority to fix problems created by Regus. Problems like overcharging, failing to deliver mail, failing to answer phones, closed locations with short notice, failing to enforce mask mandates, failing to clean rooms after use, on and on... Why not fix the recurring problems instead of recycling "bot" answers? Canned responses are unhelpful and insulting.
Same on Regus!

F you are looking for a space to rent or a place where mail can be delivered, look elsewhere! I have never worked with a company that found so many ways (i. E. contract loopholes) to separate you from your money. From hidden fees to collect mail or secure space or schedule meetings, to an accounting system that is so archaic it needs to be put on life support! They make you sign this contract for services but literally EVERYDAY, there is a new charge for something frivolous that should be included in the fees YOU ALREADY PAY! Don't waste your time... shop elsewhere. And for companies looking to create disruption in this market... be very clear, REGUS is an easy mark! With very little effort, you can win business from this company because of the poor way they treat their customers! Even slightly better service would be a win, for a new company willing to come into this market!