Regus

This company has hidden fees and double charges you with consent. Horrible customer service and very dishonest. Will make everything excuse not to refund and steal your money. They still owe me money they stoled from charging my card without consent. I had to cancel within 24 hours of signing up and they refused to refund me. They just keep repeating the same, it's a contract. They don't care about you or customer service. They only care is about ripping you off. It's makes sense why they have such a bad review rating.

The move-in has been a nightmare with the director in charge of new clients. I asked all kinds of questions to explore what services they provided, what the noise was like between offices, and what furniture was available. The director has only ever responded half sentences from a smartphone and barely addressed my questions. I was pushed to order furniture without having seen it in person and prior to the move-in date, which meant that when the furniture arrived and I realized it was insufficient, I tried to remedy it by requesting more bookshelves. I was told that there was only one single opportunity to order furniture and that I couldn't order more, ever. The offices walls are so thin, I can hear my neighbours breathing. Invest in a good white noise machine! There is no one to go to for help beyond this nightmare staff person who really hates her career.

This is the worst company I have ever dealt with, they prioritise scamming and lying to their customers over looking after them!

I had a short 6 week contract with them, I didn't receive internet until 3 weeks in, then while trying to arrange some kind of discount they started piling up late payment charges.

Once I was out it took a lot of phone calls to get the extra charges credited.

My main issue is they lied to get me in the space, I asked the salesman if there would be any additional charges and he said no knowing that I would not take the space if he told me about the extra restoration fee.

I am now being asked to pay £108 on top of the £500 rent for nothing as I cleaned the space and I was there for such a short time.

So not only have I paid full price for partial service but have to pay extra! Thanks very much Regus!

Anyone who wants to join a class action law suit against regus please email me *******@gmail.com. We should file a complaint with the better business bureau. Call consumer affairs and you can be added to the class action suit. Lets take these scum bag rip offs down!

As the UK battles to contain the coronavirus outbreak global office space provider Regus continues to chase and charge clients for full rates, and has refused requests to terminate or suspend contracts. Their business is filled with greed and have no transparency.

They have offered no reassurance that rent breaks will be considered. It is also worrying that, despite government advice and requests, their offices remain open and [their own] staff have to work

I wish I could give this company a 0. Please reconsider before you enter into a contract with this company. As soon as they charged my account I called customer service to get clarification about services. I asked to cancel within hours when I could not figure out what I was being charged for. I sent 4 messages on their website and 4-5 emails. I got automated responses but nothing else. The customer service rep basically said that I have to pay for the next 6 months - for services that I will never use. I ended up filing a claim with my credit card company. Their customer service is really horrible. I may file a complaint with the BBB too.

I read of poor customer service and fraudulent behavior and I confirm this to be true. I purchased a virtual address and found out from an attorney that there are concerns regarding fraudulence. I immediately attempted to cancel within the hour. Two hours later, I have been given the run around with no refund.

I had a contract with Spaces, a Regus company, for open office space in New York City. When Covid hit in mid March 2020, not only was I ordered by the government not to go outside if non essential, but there were no employees at the locations in my area making it impossible to get into the offices. This small detail, however, did not stop Regus from billing me. I tried to cancel many times but emails and phone calls were never returned, and the app makes it near impossible to cancel. I finally did cancel and disputed with my credit card company the charges for services that were never rendered, and they complied. Regus has put my account with collections and they refuse to discuss anything but payment of the amount due, about 4 months total. Are they trying to fail?

DO NOT use this company period. This is the worst company with regards to communication. I set up with them back before the pandemic. When the pandemic hit and it was time to renew I cancelled the renewal via email because everything was shut down. I had them keep billing me and telling me that I did not follow proper protocol with cancelling. I asked via emails and phone calls that they send me where on the contract it says how to cancel. I did not receive anything and I cancelled within the 30 days. I did not sign anything. And this was all done virtually. I am now being sued for $4000 give or take because they do NOT know what the other departments are doing. They are a very dis organized company and I will have to now hire an attorney to dispute this. This is from 3 years ago. Truth be told I would not even give them a 1 rating... but I had to in this scerio.

Just terrible management at Regus. Absolute disregard for tenants. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Building issues almost daily, with zero empathy for the tenants of their spaces. We continue to pay every cent owing, but are delivered sub-par for what we are paying for.

Did not use the office space from start of pandemic and missed the auto renew email. Tried to cancel 1 moth prior to the actual term renewing. Sorry can't cancel and sorry can't speak with a manager so you pay additional 13 months. Have a nice day. So total 19 months payments for nothing, like who wants to work in shared/common working spaces with Covid?

Regus offers flexible, high-quality and relatively inexpensive office space. I highly recommend Regus for your professional work. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I have had no regrets having my office here and am committed to staying with them.

We have sadly been with Regus since 2013. We are a seasonal business and up until this year it worked for us. They are requiring a TWO month retainer, which is almost $4000! Yes, we do get it back, however for a small business this is substantial amount. We have never had a late payment in the 7 years we have been there, which accounts for nothing. The part that upsets me, is that we signed a contract for what we were to pay. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Why have me sign a contract if you aren't going to keep your word? Thanks for your services, we will make sure we don't recommend you and take our business else where. Note- they are similar to Spirit Airlines.

I have contacted Regus 6 times for charging late fees on my account for a system glitch they caused, removing my credit card payment information. I have no other choice but to have my solicitor file a lawsuit, After consulting with her, she learned they have other legal issues as well.

I did not step into the office, nor did I ever receive keys for it.
I was very ill and then suddenly once my health improved, I received an email that I owe $18K. The office was inquired about in July, it is now August. How could that even be possible? Just absolute scammers. I'll be sure to have them reported and get my own attorney to resolve this matter.

This company is definitely the worst company I had dealt with. They keep your security deposit and even charge you fee for keeping the security deposit. We emailed their help desk more than 10 times for the refund of our security deposit. Not helpful at all. This is definitely a company which steals money from the customers. I would suggest to stay away from this company.

After a series of disappointing experiences with Regus, I've made the difficult decision to cancel both of my accounts. This decision stems from multiple issues that highlight a concerning pattern of unethical practices and inadequate service.

Firstly, the customer service at Regus is notably poor. Throughout my tenure, I consistently faced a lack of knowledgeable support. It appeared that the customer service team was unable to provide informed answers or satisfactorily resolve issues, leaving me frustrated and without the support needed to conduct my business efficiently.

Moreover, Regus's services are overpriced. The value offered simply does not justify the high costs, especially when compared to the level of service and support provided. This discrepancy between price and quality is a significant drawback for any business looking to control overheads while expecting reliable service.

Adding to the disappointment, I encountered misleading sales practices. I was promised a discount on a second location, only to be charged significantly more than agreed upon. This not only demonstrates a lack of integrity but also directly impacted my business finances unfavorably.

Worse still, after correcting an overcharge, I was immediately threatened with a price increase tied to a contract renewal that contradicted the terms of my original contract. Such unethical practices, including inappropriate threats and unjustified price increases, are unacceptable.

The culmination of these experiences has led me to conclude that Regus operates unethically. I am deeply disappointed and compelled to share my experiences to inform others considering Regus for their business needs.

I hope this review serves as a cautionary tale for potential Regus customers. The lack of support, unjustified pricing, misleading practices, and unethical behavior have convinced me to take my business elsewhere. I urge Regus to take this feedback seriously and implement necessary changes to improve their service for the sake of future clients.

This is by far the worst company I've done business with ever. They continuously charge for items over and over again. They never apologize for any mishaps. They never inform you of billing changes or remove over charges. You have to prove anything you share with them that is negative. After you prove your case, they come back with their version of the story and with no apology what so ever.

I will never return to this unprofessional, rude, ignorant, untrained organization again.

Stay far far far away...

Regus made material misrepresentations to me when I moved into one of their offices. They also did an illegal money grab during the COVID-19. They lied to me and purposely wasted my time at a time when it was most critical. They have zero ethics. They should be a class action suit against them for what they did during the Corona virus.

Today Sandra replied to my messages on both message boards and via email. She basically copied and pasted the same response she has given to other customers about the terms and agreement. I replied and explained that these terms were written in an intentionally deceptive and unclear way. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. This company is intentionally misleading customers to keep them in contracts. I replied that the only solution I will accept is for the contract to be canceled and the money returned. I await their reply.

They no longer allow phone access for anything but Sales. So when it"s important for them to sell you, there is a person to speak with. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. This is a terrible company only looking to steal from you

I signed up for a single month and they claim I signed up for a full year. I have tried calling Regus several times and no one will call me back or email me back. They sent debt collectors after me. The debt collectors just send emails saying "we tried to call you" when they did not call me. I feel so incredibly taken advantage of and trapped.

I don't live anywhere near a Regus. I would never sign up for a full year. I was in town for two days. I only visited the Regus office TWICE.

Nice offices and friendly people. I tried a one-month subscription and it has been literally impossible to cancel. They reference their terms and conditions and just continue to charge me month after month. They will email you a confirmation of termination and then charge you again. Go anywhere but here