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Regus has a rating of 1.1 stars from 348 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Regus most frequently mention customer service, credit card, and office space problems. Regus ranks 6th among Coworking Space sites.
This company responds to reviews on average within 4 days
Regus offers flexible, high-quality and relatively inexpensive office space in a number of major cities across the world. This can be useful for start ups or larger companies who need flexible office space for traveling or satellite employees.
I have been a long-time client of Regus and have always appreciated the high-quality services and professional environment you provided. However, I am deeply concerned about the recent decline in service standards and the apparent shift in focus towards vacating spaces rather than maintaining the excellence that once defined Regus. This sudden change is not only disappointing but also alarming. It feels as though Regus is veering off course, moving away from its core values and commitment to clients. I urge you to reconsider this direction and realign with the principles that made Regus a leader in the industry. Your future plans are unclear, but the current trajectory seems to be leading towards a potential downfall. I sincerely hope that sanity prevails and that Regus can return to its former glory, providing the exceptional services that clients have come to expect.
I am currently a tenant in the Mississauga office (my company rents 3 offices)and I do not recommend you rent any office from Regus. The noise from many tenants makes the office unproductive. People talking on speakerphone, on their phones in the hallways, loudly in their office as multiple people are in one office and enforcement of the so called "house rules" never happens or is ignored by the tenants. They claim a professional work environment but it is far from the case. Read the fine print on your lease as well, as once you sign they wont let you terminate. If you must join Regus, go month to month, not a one year lease like I did, Stuck till end of summer. I encourage you to not make the same mistake.
I wish I wouldve done more research and I didn't re sign, but I figured it was a fluke. Their service is terrible. Expensive for what you get. All I need is a functional printer, and hot water and soap in the break room... The latter is going on 90 days because they are "waiting for corporate" to approve the repair of the sink and water heater? CRAZY
Totally a spam! They keep messing up my bills and never response to my complaints and arguments. Then they start to charge me late fees if I don't pay the wrongfully charged bills and threaten to report my debt to a credit bureau.
I think we the bullied clients should connect and file a class lawsuit against them!
Worst service, hidden agenda! Record your voice calls, have recorded conversations!
I will advise run away! You will be wasting your time! Anywhere in the world would be the same!
Using Marketing Tactics, Sales Tactics, and Legal Tactics!
Beware Run Run Run!
Hi May,
I am sorry to read your comments and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
I’d love to help but I am unable to identify your account. Could you please email me at sandra.melody@regus.com with your company name or account reference (as displayed on your invoice)?
I look forward to receiving more information from you.
Best,
Sandra Melody
Head of Customer Services
NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
We rented an office with Space Regus only for couple months, once we ended the contract with them, they charged us twice for restoration fees （they sent you the second resotration fee invoice one month later after you moved out, the second restoration fee is not described in the contract you singed and it charges even higher than the first restoration fee invoice). Even you dispute with them, they play around words and ignore your request because they think you won't hire the solicitor for this small amount of money. Also it takes us three months for receiving our retainer after we ended the contract. Avoid this office supplier at any cost.
Hi Alice,
I’m very sorry to hear of your disappointment. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
You received another invoice because additional repairs were needed that were above and beyond normal wear and tear. Contrary to your comment this is explained in your agreement. The reason it is charged a month after you move out is because that’s when we check the office.
Your account terminated on 31 May and the retainer is usually processed 30 days after the agreement has ended. The payment was scheduled to be processed on the 6 July payment run, however, the outstanding balance on your account at the time caused a delay.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces
Patricia, the center manager at Regus Hidden River location in Tampa Florida has been the most helpful person I have ever dealt with in this company. I have worked on two different continents in large cities and she is the most positive and helpful person I have encountered. She is a star and I wanted to highlight this because whilst I am the first person to point out my discontent with a situation, I think it is equally to point out when someone does a good job. She exceeds my expectations on a daily basis.
Thank you for providing someone who you can be proud of.
I was a client of Regus since 2018. I have always paid on time and in fact before amounts were due. I gave notice and my agreement came to an end November 2021. I am still waiting for my deposit to be paid as well as the credit I had on my account. To top it all, I receive a demand I am in arrears which I am not. Furthermore, the service was totally non existing after I gave notice not even advising me of correspondence I had received at the branch.
Steer away from them. Randburg branch is totally unprofessional to say the very least.
Hi Desiree,
Thank you for taking the time to write and letting us know your concerns.
After submitting the request through your online account you should receive your refund within 30 days after your end date. It’s an automated process. Your refund has been processed and a senior member of our local team have been in direct contact with you to discuss this. Please accept our apologies for the small delay you experienced, we understand how frustrating this can be.
I’m disappointed that you mention that payment reminder. Our team was assisting you with allocating a payment at the time, they explained that the reminders are automated and advised you to expect these emails whilst the allocation was being completed.
We have received great feedback about the team, and I apologise if you’ve experienced otherwise. Rest assured we aim to deliver the highest quality of service to all of our customers from the very beginning of their time with us through to the moment they leave and beyond. The item of mail you refer to was accepted by the team at the close of business and unfortunately, they were unable to advise you prior to you querying the item early the following morning.
If you have any further questions or would like additional support please feel free to contact me directly at Sandra.melody@regus.com.
Kind Regards,
Sandra Melody
Head of Customer Services
CONSUMER BEWARE!
I had an error with their billing department which was 100% their fault. Their automated system was charging me for a service their system just added to my account. I refused to pay for a service that their system just added to my account until this issue was resolved. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. No one would contact me over the phone. They only communicate via email. This was the most frustrating service that I ever experienced. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. I wish I never did business with this company.
Hi Jody,
I sincerely apologise if you have experienced billing errors. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
Services are billed automatically depending on the customers preference. If there’s a service you don’t wish to receive, you can opt out through your online account (www.myregus.com). If you have been overcharged, we would never “refuse to refund the money”; if a charge has been credited and there is a balance to refund then naturally we will refund it.
Our dedicated teams work hard to help all customers but I can also help you have this resolved. Please email me at lorraine.brule@regus.com with your company name and details and I’ll make sure you’re quickly assisted.
Thank you again for taking the time to provide feedback.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
Complete scam they will keep billing you no matter how many times you cancel. I canceled 12 minutes after I signed up because it was misrepresented. I have been billed over a year and I continue to tell them they are billing me fraudulent and they continue to bill me. They are rude and incompetent it's really the worst company I've ever dealt with.
Regus business model is based on theft and overwhelming clines with false Invoices.
When I have asked to terminate my rent term, I asked that final payment (in the form of one month rent) will be done from my 2 months deposit held with Regus.
Instead of this Regus has applied a late payment fee equal to 5% Interest PER MONTH!
And on top of it an admin charge.
Thinking this would be the end of that.
Instead of paying me back my deposit and deducting these fees they keep charging me late payment fee and holding my deposit.
This is theft and Regus are thieves.
Hi Nethaniel,
We’re sorry to hear of your disappointment.
Our invoices are payable no later than on the 15th day of each month, as displayed on them.
If paid late, your account will automatically incur a late fee.
You can review invoices and payments on your statement of account, available in your online account.
We do understand that it can take time to set-up payments and usually invite our customers to arrange arranging automated payment methods to avoid incurring late fees, which can quickly and easily be done through your online account.
We do not pay invoices out of deposits. I am sorry if you weren’t clearly told about it but this is not something companies tend to do, for known accounting reasons.
Transparency is key to us and we are proud of what we do. There is no theft, no false invoices; we provide clear responses to all queries.
I’ll ask a member of my team to check your case and what your Community team confirmed.
I can see that you’ve already requested your deposit refund through your online account. You should receive it within 45 days after end date; it’s an automated process.
Thank you for your business,
Sandra Melody
Head of Customer Services
You will regret it. They love your money and will do anything to get it. The customer service is horrible, the helpdesk requests will go unanswered for months and you will see unreasonable late fees when you've been contacting them in regards to the payments and hoping to resolve it. Extremely unethical and unprofessional.
I rented out an office at a regus location in Los Angeles. The service is nothing like they promised and they hit you with new fees every month. Whether its a "common area maintenance" or "kitchen fee" or "cleaning fee" they are not inexpensive and add up. Additionally, you must request your waiver back withing 30 days of cancelling or they start deducting from it and call it an "account maintenance fee". This place looks to nickel and dime you at every possible chance. STAY AWAY. My $400 office turned into $1.2K after the bull$#*! they pull.
As a former client, I can tell you that they do a poor job for both clients and their high turnover staff. The staff opens help tickets and gets no detail back. Meanwhile, angry clients get no service, equipment and services are down for long periods of time. Staff turnover means clients have to repeat and often even train new staff. Regus has outsourced to the Philippines and you can't even contact a person directly for assistance with the money they owe you. In my case close to 1K for over 44 days now. Say NO and find a better place, Regus isn't worth it. Gave it one star only because it wouldn't allow zero stars.
Hi Theresa,
I’m sorry to hear of your disappointment.
There is no “high turnover of staff”, your center only had a small number of staff changes over the last 12 months.
As a business, we operate across more than 120 countries. To operate in all these countries, it is necessary to have several hubs and agents located around the world. Rest assured that regardless of location, our teams are well qualified and efficiently handle customer queries.
It’s clear from your comments that you’re frustrated by the delay you encountered with your retainer refund.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
After being requested through your online account (myregus.com), a retainer refund is normally processed within 30 days after the end of your agreement or 30 days after the request (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
It’s clear in your situation that this did not happen. We’re truly sorry about this and are currently working to ensure it doesn’t happen again.
Your payment has been rescheduled and a member of my team has contacted you directly to confirm your payment date.
Kind Regards,
Lorraine Brule
Global Customer Service at Regus
These guys are fraud!
Beware of them! They are just to make money and nothing more.
Everybody has enough of them.
Offices are empty and people leaving and running away.
Fake bills, fraudulent activities, stuff gets stolen and nothing is safe there!
Regus automatically renewed my lease 7/1/21. I emailed Regus 7/1/21 to ask for help getting out of lease. I am age 62. I have had a permanent office in Saddle Brook, NJ for 21 years. I explained to Thanas at Regus that I lost my business. I told him I am flat broke on NJ medicaid. I told him my home is in foreclosure and I have no money. My first social security check is in October. No compassion. No help. I emailed Regus first day of my renewal and told them all the above. I have been to office 1 time this year. They just dont care. Really horrible people. Stay far far away...
Hi Stephen,
Thank you for taking the time to write and letting us know your concerns. We’re very sorry to hear of your situation.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we’ll confirm it via email.
You can check these emails in the Account > Documents section of your online account.
Please remember that your Community team is also there, on site, to respond to any query you may have.
I will ask a member of my team to investigate and contact you to resolve the situation. In the meantime and if you have further details to share, you can email me at sandra.melody@regus.com.
Best regards,
Sandra Melody
Head of Customer Services
AWFUL. Signed up for the monthly virtual office space. I only wanted it for a month so I only paid for a month. They keep billing me anyway and now they have sent me to collections to take my money for a service I didn't want, need, or sign up for. How on earth can they call this a monthly service?
This place is horrible, there is no customer service and they lock you into a contract that you can't get out of. They claim that you can't talk to anyone unless you send an email to their help desk in which they only email you. Totally horrible! Not good, don't bother.
This is the most dishonest company I have ever encountered. They will tell you one thing face to face, and then blindside you with charges that are contrary to what they told you in person. I will never ever do business with them again. I would not recommend them to anyone!
Hi Jarod,
I understand and appreciate that you’re disappointed, and would really like to help.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. This service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
I have checked your account and could also see some late payment fees. As you know, our invoices are payable no later than on the 15th day of the month. If paid late, your account automatically incurs a late fee.
You can review invoice and payment dates on your statement of account, available in your online account.
I’d be happy to support you should you need additional assistance and/or further information. Please don't hesitate to log into your online account (www.myregus.com) to check your service agreement and review our FAQs.
Regards,
Sandra Melody
Head of Customer Services
Sandra.Melody@regus.com
The community manager is completely stressed out and paranoid of the tenants and clients since a manager was murdered in Philadelphia. She works alone and she locks herself in an office. Regus needs to support these people who appear to be suffering from PTSD.
Tip for consumers:
Very dysfunctional and toxic workplace.
I would not sign another lease. They keep on cutting back on services and staff and blame Covid. Reception now closes for lunch. The WIIFi has been down for two weekends. They finally had a technician come at 4 today and tweaked it but didn't replace the router. They have a fire wall which works even when the wifi is down. I tried getting a rocket hub but it couldn't get past the firewall. I had tried using my phone as a hot spot and that didn't work. There was no help over the weekend. There were three of us who couldn't work. And the reception actually yelled in my face. It is very tense and uncomfortable. I would like to leave but I am stuck in a lease for another year. And you have to be careful that you don't automatically renew. Regus initially seems like a nice set up and the space is comfortable. The service is extremely bad and at times hostile.
Products used:
This is office space.
Money grubbing and impossible to work with. Continued the lease for our closed office which we were told we couldn't cancel. So we have been paying for an office for the last 6 months we're not using! We were told we could transfer it to another town... when I placed this request today i was told we couldn't move into our new office until March 1st 2019! Absolutely disgusting and expensive - NEVER AGAIN
Worse company to work with, I recommend using a different type of office workspace. The workers only really care about themself and they have horrible customer service here. Save yourself the time and effort and find another workspace to work with. I rarely write reviews and I have to say I am irritated and frustrated with this industry, not just this location but with the whole company. They do not take care of their clients and I do not recommend working with these people. Save yourself the headache and choose a different place. I recommend industrial workspace. Absolute horrible experience, they made me pay for a month that I wasn't even in town and I specifically told them that I only wanted to stay 2 months, a lot of money wasted here. Save yourself
Hi,
I can feel that you’re disappointed and would really like to help. Regardless of the reason I understand how frustrating it can be and apologise if we haven’t provided you with the service that you expect and deserve from Regus.
Your post is anonymous though, which doesn’t allow me to investigate and contact you. Could you please email me at sandra.melody@regus.com with your company name or account reference? You can find both of those on your invoices.
I look forward to receiving more information from you.
Best,
Sandra Melody
Head of Customer Services
NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
I usually don't write reviews but this Has been getting out of hand for me. For the past months I have been trying to cancel my account. I been calling the number that been provided to me. One person Told me to email them so I did and when I got a respond from the person in the email, The answer they responded with didn't answer my question. The person close the email before I could respond back to the answer that person gave me. I have been getting charge for this account for 3 months now. Then I was told to contact the building manager like they ask me. I was told through email they don't handle the accounts. I been giving the run around for months.
Hello Adrianna,
We are sorry for your disappointment although the cause is confusing.
You signed an agreement from 27 March 2023 until 31 March 2024 which you gave termination notice for on 4 September 2023; your agreement will still end on the date indicated on it.
Our team are always available to support our customers with payment, billing and account-related questions. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team.
Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myregus.com.
My team are in contact with you now and will clarify your agreement again if needed.
All the best,
Lorraine Brule
Global Customer Service at Regus
I had a choice, I would give them 0. They are dishonest from the beginning. When I signed up with them, I was told that I could terminate the contract any time and it is month to month. When I wanted to terminate after a month, they didn't allow me, saying that I have to pay July for the whole month. They later charged me a late fee, although I was trying to terminate the contract and didn't make the payment on time. Be aware of their deceptive practices and hidden costs.
Hi Saule,
I am sorry that you feel that we are “dishonest and horrible”; we pride ourselves on transparency and honesty.
You joined us on a month-to-month agreement which as its namesake means you continue on a monthly basis. When you terminate, it requires 1 full calendar month’s notice. You joined us on 6 June which means your earliest end date is 31 July 2022; as outlined in your agreement.
We have contacted you directly and asked for evidence of conflicting information having been shared but this has not yet been provided.
I hope this clarifies your concerns. Thank you for your understanding.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Where shall I begin? Hidden fees. Double billing. High staff turnover. Adhesion contracts. Double talk. Desperate for tenants and rents to unsavory tenants. They keep your phone number and won't forward mail when you leave unless you pay them to forward the mail.
Absolute inflexibility in light of effects of Covid19. Regus not only nickel-and-dimes you at every turn, but they are deceptive, and have grossly one-sided lease "terms" in their favor. They have no consideration for their clients or their staff. In terms of public relations and business model, Regus is a nightmare.
Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Get A Quote.
Hi Dan,
Thank you for the review.
At Regus, we work hard to ensure full transparency in our invoicing process.
The monthly charges you can see on your invoice are made up of an advance rent payment plus payment for services in arrears.
Invoices are payable upon receipt but no later than the 15th day of each month. If paid late, your account will automatically incur a late fee.
You can review invoices and payment dates on your statement of account, available in your online account.
In our payment reminders, we do notify our customers that if the account becomes seriously overdue, it will be transferred to the collections team. It’s a very common part of a business when providing goods or services to customers and then not receiving payment for services we have provided.
I would love to help but haven’t been able to identify your account. Could you please email me at Michelle.Spire@regus.com with your company name and/or account reference (as displayed on your invoice)?
I look forward to receiving more information from you.
Best,
Michelle Spire
Assistant Global Customer Service at Regus