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Regus has a rating of 1.1 stars from 348 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Regus most frequently mention customer service, credit card, and office space problems. Regus ranks 6th among Coworking Space sites.
This company responds to reviews on average within 4 days
Regus offers flexible, high-quality and relatively inexpensive office space in a number of major cities across the world. This can be useful for start ups or larger companies who need flexible office space for traveling or satellite employees.
I have been a long-time client of Regus and have always appreciated the high-quality services and professional environment you provided. However, I am deeply concerned about the recent decline in service standards and the apparent shift in focus towards vacating spaces rather than maintaining the excellence that once defined Regus. This sudden change is not only disappointing but also alarming. It feels as though Regus is veering off course, moving away from its core values and commitment to clients. I urge you to reconsider this direction and realign with the principles that made Regus a leader in the industry. Your future plans are unclear, but the current trajectory seems to be leading towards a potential downfall. I sincerely hope that sanity prevails and that Regus can return to its former glory, providing the exceptional services that clients have come to expect.
I have applied for job in Regus as Data Entry Operator from Nokari.com. Then I recieved msg from HR they asked my resume and then scheduled an interview. Their she don't care about my education or experience she just asked me to pay 4000rs and then Within 24 hours I got my fake offer letter without stamp without sign with different logo. I called HR but no response then I traveled to their official office where my interview is conducted. They don't even recognise me and said you are in wrong place. I filed FIR under 420 in nearest Police Station.
Regus is extremely recommended if you want to lose your hard earned money. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Also they thretaten u with debt collector and give all ur personal data for them. Well done regus u are scum
Tip for consumers:
stay with regus if u want to lose your money
Products used:
regus office
Hi,
I understand you’re dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you.
All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period.
You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. It’s an automated process.
Most, if not all, companies have an internal collections department or utilize a third party. It’s a very common part of a business when providing goods or services to customers and then not receiving payment. This should not come as a surprise to any customer.
I haven’t been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)?
Thank you,
Lorraine Brule
Global Customer Service at Regus
The entire experience with this company has been horrible. From calling to cancel the service the same day I started it because I found an alternative solution. To being told I'd still be billed the first month. Okay fine just cancel the service now so I'm not billed anymore. Only to STILL be billed some extra charges after canceling and receiving the confirmation canceled email. The whole situation screams shady.
Hi Naj,
I am sorry to hear of your dissatisfaction.
Your agreement cannot be ended earlier than the agreed term. We carefully detail all aspects of the agreements including any additional services or costs, and how you can opt out of them where needed.
Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
Unfortunately, the high cost does not come with high service. Also, they make it impossible to STOP THE MADNESS. I have followed their instructions, written emails, filled out forms and they still tacked on an additional 9 months... I guess that's the normal incubation time whenever you get f***ed.
I terminate the service/agreement in Sep 2021 but the confirmation email saying it will end in 2026. I tried to email rep, no response. Also tried to call but no answer keep being put on hold. I left my phone number, no one calls me back.
This is really bad. The facility is OK, I would come again but the support is really bad.
Hi Tien,
Sorry to hear about your experience, but thank you for escalating this. I would love to help, understand what happened and why you haven’t been responded to yet. Since you’ve posted anonymously I cannot identify your account. Could you please email me at Sandra.melody@regus.com with your company name and account number (as displayed on any of your invoices)? I will then make sure we immediately contact you. Thank you
Sandra Melody
Head of Customer Services
What type of unethical business is this company running, I wish I read all the complains about your company, very bad, this company is going to shut down soon. I get transferred and am on hold for some ridiculous amount of time. I have been trying to cancel a month to month contract. Again, no answer to that question. What a terrible policy and makes no sense if you cancel on 15th how on earth you charge me until April 30th if it is a 30 day notice. We are not fools here. What on earth is restoration fee if it is a month to month contract and a 30 day notice. You guys emailing me saying I owe two unpaid months of service. And your agents don't know anything they are very unhelpful It is like an endless parade of circular logic with you people.
Beware do not rent from Regus. I rented an office for 4 years from them when I moved out they Charged $330.00 cleaning fee. I moved out over a year ago and I still cant get a refund on my damage deposit. The people at the local Regus in Destin Fl have been great trying to help me but Cooperate Lies to them as well. I cant image working for a company that would lie to there local area manager. I have been promised payment for over 9 month and have not received a dime. Company Name is RANSCO LLC.
Tip for consumers:
Be very careful renting an office from Regus
Products used:
No product I rented an office from them
Hi Randy, thanks for sharing your concerns.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use.
This service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
As far as your retainer is concerned, I have checked your account and can see that the bank details you provided didn’t allow us to process the refund (you can see the same information through www.myregus.com >> Account >> Billing and payments >> Retainer balance).
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Can you please log into your online account and confirm your bank details? We’ll then expedite the refund.
Please let me know when done at sandra.melody@regus.com and I’ll ensure we contact you with an update.
Thank you,
Sandra Melody
Head of Customer Services
We asked for a quotation on their office price. They said 400 euros. We said okay. They said it would have to be 500 for a bigger office. We said fair enough. We signed nothing and they only have a phone number. We saw an online form and they said we signed serious papers and we now have to pay 1300. We said no way. They kept "billing" us (Over email!) and now we "owe" them upwards of 2000 euros, and they're threatening to sue and send debt collectors our way.
These guys are scammers. Give them nothing.
Tip for consumers:
Avoid at any and all costs.
Products used:
None. They just tried to scam us with the slightest of grips on us.
Hello Rafael,
We’re sorry if you feel you’ve been misled, please allow me to try to clarify with the few details you’ve so far provided.
Please know that we would only follow up on payment should a service have been committed to by signing an agreement. The process for this although simple takes several steps which includes providing your full company and contact details before selecting to confirm and providing a signature; it is impossible for us to do this on your behalf.
I’d be happy to clarify this further but I first need to identify you. Please email me Sandra.melody@regus.com with your details so I can assist you. Thank you.
Best,
Sandra Melody
Head of Customer Services
I talked to Ruben at Irvine Regus Spaces last week. He neglected to tell me that Parking fee was not included in the monthly rent. I called him upon leaving the office building and told him I was not going to pay additonal parking fee for me or any of my visitors and to cancel the agreement.
He also said there would be a $56.00 set up charge. When I saw my bank statment there was a charge for $586.00 which is more than the monthly rent!
Regus will not cancel the agreement despite the unethical business practice of deceiving potential renters. Look at their reviews on the internet. 2 Stars out out of 5 stars!
Hi Dennis,
I am sorry if you’re confused but we do not deserve the words that you have used.
Additional services such as parking do carry an additional cost. We detail this to you within your agreement but also, on 1 June, your local team sent you an email detailing all services that are included and those that are additional.
Your local team can provide details of other nearby parking places that do not carry costs, however, such disputes do not quantify to an early termination. A business commitment has been made and must be followed.
A member of my team will contact you now to assist further. Thank you for your understanding.
Best,
Michelle Spire
Assistant Global Customer Service at Regus
4 years ago I went to one of their office to test it out. After that they keep sending me invoices for the account even I explained that I was just testing. They just keep ignoring me and keep sending me invoice! And adding late fees on top of that! Everytime when I call to their customer service they just saying that I have to pay and I have to pay! Worst place! Be aware!
Regus, a shared work space service has the worst sales and customer service system I ever expereinced! As a small business, they can easily drain your funds when they get you into a contract. With work from home and the new Google verification of your office, I decided to use them. I signed for Virtual Office for minimal charge and then enticed to a membership plan. The office I wanted to use was constantly unavailabe! Once you add your billing info and auto pay, you cannot cancel! Even if you are very unsatisfied with the service.
Deceitful billing. Unfortunately, as a small business, you are the best target! If there is a group who wants to file a class act against this company, I am in.
Tip for consumers:
Regus has auto billing that you cannot refute and most of the time it billed my CC more than it should. I tried to cancel and they said I signed a non cancellable 2 year contract. The sale persone sold me a 2 year contract without clarifying to sell me a cheaper contract so I will sign. They I can still use any of thier office for that membership. Apparently they closed the office of my choice and expect me to use and meet clients on other locations, which does not work for me.
Hello Esperanza,
Your comments are heavy; we are sorry for your disappointment.
We work hard to ensure availability across all of our centres but many factors mean that these can sometimes be limited and we apologise for it.
We do understand that it can take time to set-up payments which is why we facilitate automated payments. You still have plenty of time prior to payment to query any concerns. Also, you can manage your services through your online account (myregus.com) so there should be no surprises.
Setting up a direct debit or credit card payment is extremely easy. You can log onto your online account and visit the Account/Billing and payments section to adjust your settings. You’ll still receive your invoices well before the payment date, giving you time to review them and if needed, seek clarification
Please email me at michelle.spire@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Michelle Spire
Assistant Global Customer Service at Regus
They nickel and dime you and charge you for services you don't contract. You must have a credit card on file and once you load, have no ability to remove the card. Customer service is horrible. They have no respect for their customers.
Regus continually overcharges---the late fees are equal to the monthly fees. Has times that you are supposed to be able to enter but they are not available. NO customer service via phone---except for signing u up to the ridiculous contracts!
Tip for consumers:
BEWARE
Products used:
virtual office
Hi Gwen,
We’ve tried to identify who you are in order to assist you but have been unable to do so.
For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter.
Our invoices are payable no later than on the 15th day of the month.
If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you.
You can review invoice and payment dates on your statement of account, available in your online account.
We have received great feedback about the quality of our service as our account helpdesk team is always available to support our customers with payment, billing and account-related questions.
You are able to raise a query through the ‘help’ section of your online account; you will see this stated in the ‘Useful Information’ area on each of your invoices.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you.
Please email me at Lorraine.Brule@regus.com with your company name and details.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
I went to a showing I had today, January 11,2022, to see if I would possibly be a tenant here at the Aurora, CO location in the ADT building. As I was walking out, the guy showing me the place kind of reached in my purse to grab the papers he gave me to stick his business card on there. Although the papers were sticking out of my purse you NEVER EVER reach your hand to grab something inside of a woman's purse. EVER. He should have just handed me the business card. Just that action alone gave me a bad taste in my mouth (and I'm glad I read these reviews), but I will not be using this office space. Please teach the man in the front who had the audacity to try to reach in my purse that you should never, ever do that. Whether you see papers or not. Hand the card to the individual.
Hi, thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers. Upon reading your comments I immediately asked a senior member of our sales team to investigate this as a priority. At Regus, we are committed to the highest standards of integrity and professionalism in all our activities so it was disappointing to read your review.
The feedback we received was that because of the number of items you were carrying at the time our representative thought he was helping by attaching the business card directly to the documents. Regardless of the good intentions we completely understand your feelings on this situation. Please accept our sincere apologies for any offense caused by this interaction and please be assured that this will not happen again.
If you would like to discuss this directly with us please feel free to send your contact details directly to me at sandra.melody@regus.com and I’ll ensure a senior member of the team contacts you as a matter of urgency.
Thank you again for taking the time to provide feedback.
Best wishes,
Sandra Melody
Head of Customer Services
Rented an office but wasn't able to use because of covid19, yet was charged full price plus lots of hidden fees - like cleaning for the office I never used. Unhelpfull staff - no customer service - avoid if you can
I have an office on yonge street in Toronto and paid first and last now have to pay more money. And the front doors are locked at 3.30pm. All my packages are sent back. Business has failed before it starts. And now can't have a microwave in the office due to the building management. This was not told to me by the first guy in management. Poor Management. Want to cut my losses as they want more money. Just like an apartment you pay first and last not 4 months in advance. Was to be $644 now it's over $790 something is wrong.
My opinion wish i never came to toronto. Today now the 15th and just saw the management took out money from my Credit Card without my OK. This is called Fraud now.
Tip for consumers:
Staff are nice but wish i was told the truth from the start. Never received paper for renting the office.
Only signed for keys after.
Hi Robert,
I am sorry to hear of your dissatisfaction.
The centre does not close at 3:30pm; the main entrance is shut at 3:30pm but after this time there is a security guard available to let in guests and receive packages. All current customers are aware of this and it is explained to all new ones before an agreement is signed. I am sorry if you were unaware of it.
The local manager contacted you about the packages and has requested information regarding the delivery company who signed for the package, and any confirmations you received from the mail carrier. If you haven’t already done so, please do reply so he can investigate.
Microwaves are not permitted in this location for health and safety and smell reasons.
This is not a residential building and does not work as such. We invoice a month in advance and not “first and last”. You signed an agreement for $644.34 per month before tax which is $728.10 after tax. This is specified on your invoices.
You have been invoiced the retainer, the activation fee and the office from 1 August to 30 September (not “4 months in advance”).
The local manager has already been in touch and is happy to answer any further questions you have.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dear all
Good day to you
Kindly don't get into this daylight robbery.
We have been harassed by Regus, Rivonia, South Africa branch.
We don't get any kind of on-time response on our wrong invoices and end up we would be receiving penalties. This part of the Regus policy. Instead charging desired rent from the tenants, they lure you with an attractive rental package.
Later stages they ll make sure that you ll pay double than the offered.
We have complained more than 50 times in these 3 years and no change.
Is it a big punishment to rent an office from REGUS.
DONT EVEN THINK IN YOUR DREAM
I Inquired about office space with this company. When I spoked to the sales person Jordan he was so incompetent about the company's contract. Jordan told me that I will have a prorated amount on my first months rent, Jordan did not tell me I will be charged a month in advance. My first month rent was supposed to be a little over $300 but I got a bill the next day for almost $700 I continue to call the account manager and all she did was give me a ticket number and I got a nasty email every single time about the account. I wished I would have read all the reviews before going into business with this company. This company is a fraud and they prey on companies that need office space at a reasonable price but once you sign a contract you are given all these fees that don't add up. I have contacted my attorney about this company
Hello,
I apologise if you are not completely satisfied with the agreement terms.
All customers are invoiced for the month ahead and, although it is mentioned in your agreement, we apologise if it wasn’t explained to you in person by the sales person as well. At Regus we work hard to ensure full transparency in our invoicing process and our account helpdesk are always available to support our customers with payment, billing and account-related questions. I have personally been through all email exchanges between you and the account helpdesk and can assure you that they were all answered fully, efficiently and professionally and were certainly not “nasty emails”. We are not “fraudulent” and do not “prey on companies that need office space at a reasonable price”, all of our services and costs are detailed in your agreement prior to signing. Any that you do not require can be opted out through your online account.
You have already been given the correct information to your enquiries but if there is anything further I can help with directly, you can contact me at michelle.spire@regus.com.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
The North Charleston office in Charleston, South Carolina is horrible. The printer has not worked for well over a month, the front desk folks are rude to you and customers, management and IT customer service is horrible. IT will not assist with issues, however they are quick to try to upsell you on IT products that they can't even assist with getting working. This place is horrible, I see why they are being sued.
Hi Aksha,
I am sorry to hear of your dissatisfaction.
You requested an IT service in March and were informed that what you were requesting was an additional service which could be done but had an additional fee and you were asked if you would like to initiate this. You didn't respond to this until August and therefore the IT department did not initiate it prior to this date.
As you have an exceptionally-high level of guests, the local team asked you to create a sign so when they were assisting other customers around the centre, your visitors would be informed to wait in the reception area. They were not being rude but merely trying to maintain good customer service for other customers.
The printer has been out of order for several weeks and although we have put in a request directly with HP, their lack of parts is causing extensive delays to the repair. This is completely out of our control, but we would like to apologise for any inconvenience.
The local team are you key contacts for anything further you may need.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
If I could rate with 0 stars I would. I was a tenant at the DTC office in Denver, Colorado. Regus is a horrible company to rent from. Their offices are lovely, and the front office team IS nothing short of FANTASTIC BUT believe me when I say they are not worth the bad experience you will have if you enter into a contract with Regus. Their billing practices should be against the law. They are consistently tacking on for services you never requested and when you bring it to their attention and takes them forever to remove them and when you don't pay you are hit with a late fee for something you did not ask for in the first place.
If you are looking for an office space to rent, I encourage you to not rent from Regus.
-SS
Hi Sammie, I’m very sorry to hear of your disappointment.
Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority who is in touch with you and have resolved the concerns with a satisfactory resolution.
Your satisfaction is very important.
Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
BEWARE - deceptive agent marketing strategies. I was looking for an office to use for only a month. I made this clear to the agent, Zin White when signing up. He said he would give me a "discount" on the contract. He made it seem like a simple process to cancel if you didn't want to continue on a month-by-month basis. Somehow, he didn't tell disclose the fact that if you want to cancel the contract, that it's a "30 day notice" but that if sign it any time after the beginning of the month, that it expires at the end of the subsequent month, i. E. if you cancel any time after January first, then the contract ends at the end of February. Please be careful and look into other office sharing options if you have the option.
Products used:
BEWARE - deceptive agent marketing strategies. I was looking for an office to use for only a month. I made this clear to the agent, Zine White when signing up. He said he would give me a "discount" on the contract. He made it seem like a simple process to cancel if you didn't want to continue on a month-by-month basis. Somehow, he didn't tell disclose the fact that if you want to cancel the contract, that it's a "30 day notice" but that if sign it any time after the beginning of the month, that it expires at the end of the subsequent month, i.e. if you cancel any time after January first, then the contract ends at the end of February. Please be careful and look into other office sharing options if you have the option.
I signed up for a trial of one week, they kept charging me for three months and it was impossible to stop the automatic payments. I had to deactivate my credit card and I still keep receiving invoices more than six months later. When I did manage to get someone on the line they told me I had to make a request through the website for someone to call me. I did that and received an email instead saying that they were too busy to call me and I should just pay. I answered that email and then I received an automatic answer saying that I wasn't allowed to answer and that I should create a new ticket via the website. You can make your own conclusions.
Hello Haris,
I apologise if you are not completely satisfied with the agreement terms.
We do not have agreements of one week. We have day offices which can be booked on a daily basis with no ongoing commitment or fixed term periods. The agreement you signed was a month-to-month agreement which continues until ended in your online account, myregus.com. You gave notice correctly on 27 October and the agreement ended 30 November as per the notice period.
You contacted the Account Helpdesk 25 October and they explained that you had an open agreement with unpaid invoices and instructed how to pay and give notice to end it; They did not state that they were too busy to call you. If you need additional assistance after 48 hours, you can submit a new query through the ‘Help’ section.
There is still an open balance on your account and I will have a member of my team contact you directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Worst imaginable service. Regus Netherlands works like the Maffia! They do everything to empty your pockets and there is no one to talk to except an outbound helpdesk in Asia!
Tip for consumers:
Just avoid them
Products used:
Office space
Hi Nancy,
I’m sorry to hear of your experience.
You’re clearly frustrated about something, and we're sorry about it, but it’s unfair of you to make such comments without first give us the opportunity to help you.
As a business, we operate across more than 120 countries and count 8 million people amongst our customers.
Our customers come from a diverse range of backgrounds, and we are proud to be able to support them all.
To enable this level of support our Account Helpdesk agents are located throughout the world and rest assured that regardless of location, each team member is qualified to handle queries for each market that we operate, and we can only apologise if your expectations have not been met.
I haven’t been able to identify your account but will gladly investigate any concerns you have and please remember your centre team are also available to answer any questions you may have.
Please email at michelle.spire@regus.com with your Regus account details so that I can assist.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I signed a contract and right after when I updated the address in Google My Business, My page was blocked because Google don't accept a Virtual office as a valid address. Once I realized it I contract the Seller to cancel my contract before its effective date and * informed me that they don't offer early cancellation even when the service hasn't even started yet. Mind you * never talk to me about the options of month by month or 6 month agreement, She only offered me the one year prices. I was informed about the different options when I contacted the Millenia Lakes Center Team looking for alternatives. I am sure I am not the only person whose encountered this problem and now they're pretending to charge me a 12 months contract for an address that Is useless.
*Personal information redacted by admin
Hi Rose, I’m very sorry to hear of your disappointment.
We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than its specific end date.
With regards to Google, we regret that, as it is a separate company, we have no information as to their rules and regulations regarding the listing of addresses on their website. We can only suggest contacting them directly.
I would be happy to look into your specific circumstances of your case but haven’t been able to identify your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?
I look forward to receiving more information from you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus is by far, by far, the worse company I have dealt with during the COVID crisis. Most companies I dealt with ramped up there response and/or put programs in place to apply flexibility. Regus did the exact opposite. I couldn't reach them at all and they kept charging my credit card. They wouldn't let me change the payment options online. I had to call my credit card company and block Regus. The result? Debt Collection Agency demanding payment for services I can't and don't want to use. I finally got a helpdesk person on the phone. Response? Contract = contract, COVID or not. You can't get out of this and need to pay. I called the local Area Manager on her cell phone. Same answer. By far the worse company I had to deal with over the past few months. I urge anyone to NEVER get into a Regus contract.
Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Get A Quote.
Hi,
We're sorry to hear of your experience. It looks like you've been the victim of some fraud, and we thank you for reporting it to the police. Regus jobs are available on https://jobs.iwgplc.com/home/; you can submit your application through our website safely and securely.
I'd like to know more details so we can also investigate and stop this. Please can you email me at michelle.brule@regus.com?
Thank you.
Best,
Lorraine Brule
Global Customer Service at Regus