Regus

I lease office space from their Mobile Alabama location and had a virtual office in Miami. For 8 months, Regus overcharged me for parking privileges. I have been exchanging emails for 3 months now and still haven't gotten a credit to my account. Their customer service is horrible, and they do not follow-up on their promises. DO NOT LEASE OFFICE SPACE FROM THEM! They are quick to send threatening emails about restricting your access but refuse to reimburse funds that the admittedly overcharged!

I reluctantly gave 1 star rating. In my opinion they deserve a negative 25-star rating

I canceled with them months ago over the phone! Because I needed a state license to get notarized to legally use them as a business address! I explain to them the situation! They asked me my account number! I was then told it was taken care of! A few months later I received this email saying I owe them $330 by debt collector! So I called Regas again and this agent actually told me that I can only cancel it on my end it is against their policy to counsel over the phone even though the previous agent did! Also was told that you can't record them even though I have a recording with Proof! Anybody that's not trying to scam wouldn't mind you recording them if they didn't do anything wrong!

This company is AWFUL and not to be trusted. We signed a contract with them to rent a space. AFTER we signed the lease they informed us of extra charges that were not mentioned beforehand. They would NOT negate the contract. We are likely going to be taking them to court. DO NOT do business with them as they are not to be trusted.

I signed a lease agreement for 1 year. Terrible customer service, They never respond your email or no one picks up the calls. Horrible accounting system. They bill you on the 8th day of the month for the following months rents and they want you to pay it until 18th of same month.So you need to pay your lease 22 days before the months starts. So confusing and stupid as of business. I will NEVER, NEVER, NEVER lease from the again.

This is the worst company ever. Absolutely terrible customer services. I've canceled my account and have been charged for 4 straight months after. When I call the location I was in they defer me to corporate. NO ONE EVER ANSWERS the phone and they do not reply to emails.

ABSOLUTELY TERRIBLE! I have officed with Regus for 10 years now and am so happy to get out of there. Regus used to be so nice with great customer service and office amenities. They have gone down hill slowly every year. They started charging for services that were complimentary or completely eliminated them. Example: Shred Service. What office wouldn't have a shred box, I can tell you Regus! Charges for coffee, customer service has declined. Ability to access my office on a holiday if need was removed. They wouldn't let me take our phone number... After 10 years of having a business phone number, it is beyond frustrating that they wont allow us to take a phone number with us. TERRIBLE COMPANY!

My experience with Regus (Edmonton Canada) has been nothing short of a nightmare. I caution anyone considering their services to steer clear of this company. From the moment I inquired about their offerings, I felt manipulated into signing some obscure digital document. To my shock, I later discovered that I had unwittingly committed to a year-long service agreement. This lack of transparency is a major red flag.

Furthermore, their Virtual Office service turned out to be utterly useless. Major banks and institutions do not recognize it, rendering it practically worthless. When I contacted Regus to address the unexpected charges on my account, they callously insisted that I was obligated to pay them all. When I refused, they resorted to threats of legal action.

In summary, Regus appears to be a fraudulent company with deceptive practices and services of questionable value. I strongly advise against using their services, as my experience has left me feeling like a victim of a scam. Proceed with caution and explore alternative options for your workspace needs.

I ended my contract with these people November 30,2020 in two locations, New Mexico and Idaho. They have my security deposit to deduct whatever fees they say I owe, but on May 15,2021, they bill me another 27.40 per sight for late fees! They will rip you off. DO NOT DO BUSINESS WITH THEM. They have a way of preventing your emails within their system. In other words, their IT system is rigged. It would take me days to describe their tactics, but they will arbitrairly bill you for services you did not want. Everything is in writing and if you have time to have your lawyer read over the contract you sign with them then go for it.

I started a contract with Regus in 2/2022. I emailed them today to inform them of my desire to cancel my contract. I was told that they required a THREE MONTH NOTICE! I also called a few months ago and was told by the customer service representative that all that they required was a Thirty day notice. I have a perfect payment history with this company, and I now know that they are REGUS IS A PREDATORY COMPANY IN MY OPINION. Please do not sign on with them. I am going to contact the Attorney General's Office in Texas where their Corporate office is located and start a complaint against them. PLEASE BEWARE OF REGUS!

I had agreement for a year to hold on to my mail, during the year not singe mail I got - after the year during Covid, I made every monthly payment.
After contract is over, they still charging me postage charge. No one picks up the phone. I will dispute the charges. It is mazing how people take our energy to get our right back - they even put their email address with mistake so when you replay, it does not go throuogh.

I'm not just having a go on them to vent my anger, I'm being very honest in this review and my main goal is to warn anyone who reads this so that they are warned and not get stuck with perhaps one of the worst places they can use at a very high price. If I could give them minus stars I would, that's how bad they are, want more details keep reading.

I've been using their Virtual Office services since 2018, problems started early on, but I kept going just giving them benefit of the doubt sometimes and sometimes i just didn't want to cause trouble to the staff, missing packages, forgetting to notify about mail, keeping mail for over 13 months without ever notifying me, many mistakes over and over again.

The only thing they care about is how to tied you in a one-sided agreement that only serve them, and that you can't get out from. Add to that a very disjointed staff and very bad service, with no one to complain to to fix anything.

They promise high quality services but provide less than adequate and charge you over price for that, and the worst part is you can't even complaint or take any action to correct the situation!

(If you have issues like hidden charges, unilateral change of contractual terms, and late return of deposits, please report to the UK Competition and Markets Authority citing reference CMA 2 3 0 4 1 2 - 1)

Do not trust Regus when they offer you quotes. In fact, save yourself and go to other providers. They do not honour those quotes and will try and gouge you by increasing the rent mid-way through your current.
This is coupled by getting you to give them banking authority to take as much as they like.

They also recently changed the rules to require you to give them that authority, failing which they will charge you an arbitrary "payment retainer" - they added this to the contract unilaterally after we signed a version that did not have that clause.

They also disregard their own rules saying annual indexation is 6.2%. In our case, they increased the rent by over 10% without notice mid-way through the contract.

As you can see in the photo, they don't tell you they will just change the rent midway when they lure you to click accept a price.

@RegusGlobal
is back at its gaslighting tricks again. They take a canceled contract, replace it with a new contract that is month-to-month, then reactivate the expired contract for a year, then say well this is what you have actually and never mind the new contract!

What a terrible company and product and what a bad service too!

In addition to all the start-up problems we have experienced with our company, you can wait weeks for a response.

In addition, the payment is almost impossible to get. We had to link our credit card several times, temporarily transfer manually and after we finally got everything right, we could start again with linking. This is for so-called security reasons, but in practice that security is hard to find and it only costs you extra time. Invoicing is also very unclear.

I have therefore decided to stop immediately, but that is not possible because I am committed to six months of contact.
You could cancel per month, but then you had to pay "even" more. In itself logically suggested to pay that difference but never receive a response and without any form of feedback simply send the next invoice again.

I have really never experienced such a bad service, apart from their product which also has very poor functions that do not even function properly.

It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that
I rarely review any business but those are literally thieves WATCH OUT GUYS

Worst company I've ever worked with. Customer service is a joke. They can't get the anything right. I can't wait for my contracts to end so I can pull both my business.

The Bait: The office looks super nice, the space is clean and professional. You can call the local office and you can reach a friendly staff member quickly.

The Trap: Miss a payment ( substitute you reason here) and you will be locked out of your account, try to reach billing to correct and pay and get back on track good luck you will not be able to speak to anyone. Next thing you know you will be speaking with debt collectors who want the whole years payment up front. Think Regus cares about keeping long term clients, think again, There is an endless supply of fresh blood to be had. Thinking this wont be you, think again. I was foolish enough to think that myself and i had my accounts on auto pay so i would not slip up. But everyone slips sooner or later ( took me 4 years) and when you do, they will be waiting.

Bottom line i will pay my new bill of $1654. 74 but i will also gain satisfaction knowing i will no longer have to deal with them and if i can save someone else from this TRAP all the better.

I was with Regis for two years use the office two times. I have been trying to cancel my membership since August with emails not only did they make me pay them through December. They also charged me late charges… DO NOT WORK WITH THESE People

Regus stands as a shocking testament to how NOT to manage billing and customer service. Eager for a simple workspace solution, I began my journey with them by purchasing a lounge membership. Little did I know that this was my first step into a quagmire of incompetence.

Seeking an upgrade to a private office, I was astonishingly overcharged for four months of a service that was already included in the new package. In a bid to prevent more blunders, I removed my credit card from their system. Yet, the true debacle started when Regus took over three weeks to rectify this error. After several chasers on my end, their delay led to a late fee on my first private office invoice. How ironic.

Upon addressing this, I was met with a maze of contradictory emails. Their solution? Pay the unwarranted late fee first and then they'd "generously" credit it back. The time it took to get to this point? Another late penalty. This circus had dragged on for so long that I never even graced the threshold of the private office I was paying for.

Desperate, I reached out to their CEO, Mark Dixon. The outcome? A deafening silence. This entire fiasco underscores Regus's glaring absence of customer service and complete lack of accountability.

My advice is unambiguous: steer clear of Regus. They've mastered the art of complicating the uncomplicated, and you'd be better off seeking alternatives than getting ensnared in their web of ineptitude.

We agreed to renew our 8th year agreement with Regus CIMB on February 2022, only to be notice the center is closing and moving to another location in March 2022. Which we do not wish to continue in that location, after multiple attempt to negotiate with REGUS, they unilaterally decide it's our fault and insist of charging us a full years of fees. We are gathering other affected tenants to taking legal action on this matter. And we will close all our other agreement with Regus Malaysia.

I applied for a $65 monthly virtual office and got it; since they have been taking $90 out of my account every month. Then threatened to sue me for non payment.

Just absolutely comically mismanaged, crooked, fraudulent, horrifyingly awful company. Run away as fast as you possibly can from working with these scam artist, and thugs.

Scammers. Absolute worse company charging random amounts up to 11 months even after you cancel the service. Probably forever. No customer service they don't answer at all.