Regus

My office wasn't ready on my move in date. Due to turnover, my reservation got lost. Ok. Not a problem. My office wasn't ready for two weeks. Fine. Not a huge deal. All I asked was that they refund me for the two weeks rent I paid when I couldn't use my office. They said no! Again, they would not refund the money I paid for an office they didn't have ready for me. They wouldn't let me out of my contract early, either. So I just bailed. They're currently threatening to send collections after me. True garbage.

So this morning I decided to look for some virtual office just to look around see how the prices were I did not end up booking anything because I wasn't financial ready so I signed off the account. So then 30 minutes after I logged off there website I am constantly getting phone calls from regus trying to force me to buy a virtual office which is NOT OKAY! This Regus Company Blowed up my phone all morning and called me 7 times back to back literally. So unprofessional and not okay! Please do not book anything with these virtual address companies and look into getting a registered agent instead you can literally save $300+ if you do TRUST ME! And for regus If someone is clearly not answering there phone that means don't SPAM THEM WITH CALLS! And leave a voice message! This company just came off as no common sense today I am honestly disappointed and will NEVER work with this company EVER!

The phone are still down! I HAVE LOST CLIENTS BECAUSE OF THIS! I Can not run my business With no phone line I have spent hundreds of dollars on faxes and it's going on week three with no phone line. If I'm advertising this number I don't understand why it is disconnected for this long. I do understand that things happen but it is going on three weeks with no phone system very poor service here at Regus Chesapeake I would not advise anyone to rent from the center. All they care about is the money and that their clients

Absolute scam. Ask for two months subscription and end paying four. Cancellation is a nightmare and you need to cancel as soon as you subscribe. Never again Regus

This is the first time I am ever writing a negative review for any company in my life. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. I have been charged for restoration fees even though the office was not restored at the time of my move in. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. The furniture they provided had locks on some of them and the staff had no idea where the keys were. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. The reps refuse to escalate blatant misconduct on their part to their management. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from.

1* because there is no option to give minus 5!

Regus will charge you invalid fees and then late payment fees when you dispute them... And eventually lock you out. You cannot dispute their invoices because their accounts team don't respond and they don't have a complaint process or department. So you just have to accept their bullying and pay the incorrect fees.

If the heating breaks they will tell you that heating is non contractual!

DO NOT GET INVOLVED WITH REGUS. THEY ARE DISHONEST AND HAVE NO CLUE ABOUT CUSTOMER SERVICE.

I have been using their (Regus) service for over 6 months, and almost from the start there were problems. They promised that they will give 20 MBPS internet connection but I havent get the speed ever. Even most of the times their internet speed was in KBPS which was slower than 2G Internet connection. A Fraud Racket, siphon money and shut that's their business! Services Offered are Pathetic and Charges are 10 Time of a 7 Star Hotel.

WOULD LEAVE A NEGATIVE REVIEW IF I COULD! THIS COMPANY IS A SCAM! DO NOT USE! THEY STOLE HUNDREDS OF DOLLARS FROM ME AND REFUSED TO CANCEL AGREEMENT. I SPENT MONTHS AND MANY MANY MANY HOURS TRYING TO GET A HOLD OF A HUMAN BEING TO HELP AND NO ONE EVER CALLED OR EMAILED BACK. I CANT BELIEVE THIS COMPANY EVEN EXISTS. STAY AWAY AT ALL COSTS!

This company is a scam. They took money out of my account twice without permission. They tried to make me pay a retainer twice. I never even moved in the building.

Got quoted for service for a virtual office. Quote didnt match invoice. When I asked about it was told that person who quoted and billed me couldnt help. Called customer service. Was transferred to 7 different people who said they couldn't help. Was finally given a local number to call and was told the person I am asking for doesnt work there. Went back and emailed customer service. Instead of helping with the issue I was told to honor my business commitments, but they couldn't tell me why my bill was off. Joke of a company. If you want to loose money it would be funner to just through it out the window. You will fight with them and get no real service. Just the run around. Other reviews on this thread are spot on. They only want your money and will not help when there is an issue. Only threatened with collections if you do not pay. Would not use them or recomend to the person I hate the most.

**BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! THEY DECIDED TO TAKE A RANDOM AMOUNT OF £600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED

DON'T LET REGUS TO TAKE YOUR $2040

I had Virtual office with Regus since 2014 and decided to terminate my contract on February 2020 and i was told i can not terminate it until 03/2021 because contract renewed automatically.

The courtesy reminder e-mail sent by Regus had neither indication saying i can not terminate this contract until May 31 2021 nor the contract was attached. Regus takes advantage of people' busy life and knows people wont be able to give attention this kind of e-mail. (if you consider how many marketing e-mails Regus sends)

Also, my new contract starts in March, 2020 and i submitted termination request in February, 2020 and i am still not allowed to terminate the contract because it is renewed automatically in November 2019. (3 months before new contract starts)

There is no another explanation, this is stealing money.

I am filing a class action lawsuit on this company first thing on Monday! I ordered a 30 day "month to month" membership and canceled it online TWICE over a YEAR ago and they continue to BILL ME! FURTHER I contacted their "Regis help desk" who agreed to resolve this bs and yet another damn bill! I'm going straight to the top on this one and all over social media. They are DONE! After seeing how many people they have done this to, this is now a matter of principle!

DO NOT TRUST THESE FRAUDSTERS
DO NOT TRUST THESE FRAUDSTERS! The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill £200-£500 charges for no reason! Then makes an excuse! Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put £100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague.

I am here writing a review because apparently *******@regus.com only responds here. I am wondering where is my retainer. After countless tickets, and emails I still have not received any response. This company will give you the literal run around. One person will point the finger at another, just for that person to point the finger in a total different direction. This company has thought of every way to tip toe the line of being a legal and illegal business. How in the world does a business who rakes in over 2 billion annually with locations across the world not even have a corporate number. No finance department number. Not even a help desk number should you have problems in your actual office. I wish I would have done my research before ever getting in bed with these criminals. This company has a 1 star rating across all platforms for various reason. The BBB has given this company a F rating. *******@regus.com If you could let me know what is going on with my retainer that would be great! My name is Malachi Urquhart. Submitted my bank details 8/3/2023. My term ended 8/31/2023. Today is 10/4/2023 still no word. The terms and conditions clearly state the refund would be sent 30 days after the term end date. Where is my money?

8-9 months ago I called Regus and let them know that I use their services with a second company and I will no longer need it with the initially company any longer considering that I won't be using that company for business anymore. I inquired how can I go about terminating immediately given the situation and the representative on the phone (last year when they would answer the phone) put in a request to terminate the agreement early and stated that there is nothing else that will be needed from me for that action and that I will no longer be billed for that company account. Here we are 9 months and a gazillion emails later from them, they have been billing me every month still since apparently and now have got some collections company (Caine & Weiner) emailing left and right saying that I have an amount due of $1349.25 as of January 22nd. I tried calling for the past month and every time I get the "we are closed" voicemail so I had to resort to emailing where some lady named Tainara P. States that they are unable to early terminate the agreement and I will continue to be charged monthly until 2025 some time despite what I initially was told on the phone by Regus. She asked me for emails but this was a telephone conversation with the initial representative that I hope was recorded "for quality and training purposes". This is ridiculous and these guys are crooks. I wouldn't recommend any one to do business with this company. I want nothing to do with them with either of my accounts! If I could give negative stars I would!

Be careful they will tell you that you can terminate anytime. But when you call to terminate they will lock you into a 2 year contract. Customer service is HORRIBLE! Sad for a company of that stature is destroying it's brand!. HORRIBLE! If ZERO stars were possible I will give it ZERO

Regus will convert your monthly sign up to a 6 month contract using small print in an email. If you don't reply to that email you get locked into a contract.

Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. If you sign up on monthly then it should remain on a monthly plan.

I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT.

I signed up for their coworking space in a FL location. I was quoted $289 a month. My first bill, however, came to $775.53. Why? Because they added all these extra charges for stuff they didn't tell me about, like $40 for coffee service (I don't drink coffee), a "retainer" equal to 2 months' rent, an "activation fee of $55" and so on. I cancelled my account today after only SIX days here because of this. When I confirmed the cancellation, it said I had to pay $125 to have my mail forwarded. That service was supposed to be included, according to the promotional materials I read. I opted out since I never got mail here. But be warned if you do get mail at your Regus location! Oh, and there's a $45 "office restoration fee" so they can clean your space when you leave.

Also, they shut the AC/HVAC system off after hours, so it's only on 9 to 5 Mon to Fri, except holidays. That means you have 24/7 access, but it's impossible to work in a building that's over 90 with no air flow here in FL.

Regus is a fraud. Steer clear of this place. I've used WeWork, VentureX, and a few others and never had any problems with billing. No hidden fees by these others. I will be going back to one of them after today.

This is a horrid company that takes advantage of people. The salesman Jon Gauvin completely lied to me about costs. He is unethical and should be held responsible.

Currently having challenges getting out of 2-yr contract that we have no record of agreeing to. Regus is now claiming that they will have to back date all charges in order to update the account to a month-to-month from a 2-year contract. In addition, we were double billed which the company has not addressed. The complaints here seem to be consistent with their rating on the BBB:

***Failure to finalize leasing agreements upon written request, but continues to bill or draft payment beyond termination date.
***Failure to respond to consumer communications and/or poor customer service.
***Failure to make timely refund of security deposits.
***Failure to disclose auto renewal policies.
***Referral of accounts that have been wrongfully accumulated over to collections.

Update:
What is clear based on the high volume of negative experiences a number of customers have had with Regus, is that their policies need to be changed and binding contracts should be fully transparent to the customer. Thank you for the response, but my issue with the double billing as previously stated as well as being locked into a contract that we did not knowingly agree to has not been resolved.

They made it nearly impossible to cancel our account. We were in contract with them that they would not allow us to get out of, even when we asked many months in advance that they make sure the contract doesn't renew. Multiple different Regus employees verified over numerous phone calls that our contract would not renew, and we even got an email from them in September of 2021 confirming our termination request, but then almost 6 months later when our contract was set to end soon we receive a new email stating that they had automatically renewed us for another 12 months. We had to talk with many Regus employees via phone and email numerous times to get this resolved. It was quite a frustrating experience.

Overall, this company has been very difficult to work with. They frequently take long periods of time to reply to emails or answer phone calls. The website is not very intuitive or customer friendly, and many important account things cannot be done using the website (such as setting the account to nonrenewal). Please save yourself the frustration and do not work with them.

These people still ain't have my retainer yet my contract was up in June but the still sending invoices bout a restoration fee take it out my retainer and send my money