Regus

This company is completely dishonest. The agreement is completely misleading, they have terrible services and it's the worst business experience I've had in years.

This is a follow up from my last review. After blasting Regus in my first review, we received an email from the Area Manger saying that it was in their best interest to terminate the agreement on 7/24 and to contact their help desk. We did forward that email to the "help desk" on July 24. Then followed up with a phone call on July 30. Were told that they would send our request to their technical department. Called the "help desk" back today (because they certainly will not call you) and was told, rather snottily, that the only person that could terminate the agreement was the Area Manger. Emailed her and the office is closed in observance of Hurricane Irma which went through the area a year ago! In the meantime we have received ANOTHER invoice.

APPARENTLY THIS NIGHTMARE WILL NEVER END!

May 2,2021 They now call themselves IWG. They were based in Dallas TX but now claim New Jersey, and 1000's of various locations around the world including Swiss. These people are initiating services over the telephone without contracts, without giving access to the facility, and without providing any services whatsoever. No contract, no keys, no access to the "back office, No services provided. You just don't do business like this unless you intend to operate dishonestly. They are activating accounts without retainer fees and making the claim that clients agreed to this non-sense. Months later, they begin to make collection calls and send emails demanding payment and claiming that the entire alleged contract is due. No full names are provided and the local staff can't be found. These people are as dishonest as they can possibly be. I can't supply a proof of purchase because I did not make a purchase... just got a billing three months after I discussed a possible purchase but refused to do business with them because they would not give me a copy of contract terms. You'll need a lawyer for sure.

I had a horrible experience with Regus in Roseland. I rented space for almost 2 years, half of which occurred during the pandemic. Wi-Fi and Telephone, which are included, were frequently down, sometimes as long as 2-3 days. The Office Fax has not worked in the last 8 months. The Office Printer was replaced and not hooked up for 3 weeks, and then to use it, required an expensive computer upgrade. Whenever a question was asked about non-working equipment, the standard answer was "I'll open a Ticket".? If I had an issue, I was told to contact Dallas, but all that I got was a Inquiry Ticket opened, and never once a response. The Reception Desk, initially manned by 2 Receptionists, dropped to 1, but she was gone for an hour in the morning and an hour or more in the afternoon leaving a Sign on the Desk "Someone will be with you shortly". So in many cases there was no one to greet guests. My Lease ended 2 months ago and they still refuse to return my Security Deposit of 2 months. The building itself is pretty much abandoned, as 2 of the 4 Floors are almost completely vacant, so Building Services are non-existent. Very depressing indeed.

They know they have bad reputation out there, they are using this subsidiary to rob people now. Beware of Rovva as well. Most of these virtual office companies are scammers. Get a PO Box instead.

I have a temporary office in one location. Looking to upgrade. In the process of searching for an upgrade, I called their internal sales team to find out about mailboxes.
1st lie - I was told that mailboxes were an a la carte item separate from the office service. Just not true. You get an office, they handle mail services.
2nd lie - I asked for a fee breakdown prior to signing a lease. Sales person advised they don't have the ability to do that.
3rd lie - I have 4 documents of a "lease" which isn't a lease but a small document in their system with different #'s in it.
The "lease" doesn't begin till 10/1 and I advised the sales person that I don't feel comfortable with a relationship with Regus/Spaces. I advised them that I will be taking Regus to Small Claims court for "bait and switch" as well as each individual who misrepresented their capabilities for what I was asking for to make an informed decision.
Or they can send me documentation that states that their "lease" that doesn't begin till 10/1 is something they are not going to try to pursue due to the false information that was provided to me to get me to sign up.
Choice is yours.

The quality of Regus office space is good and available services/appliances were reliable. It should have been very easy to secure me as an advocate for the company.

Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers.

My expressed intention was to rent space for 1 month and for a quoted price of $650.

This cost me:

Desposit/Retainer - $700
First month - $650
Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially)
Restoration Fee - $290 ($3.50 per square foot)
Coffee/Tea - $35 per month

There is absolutely zero opportunity to engage with the corporate infrastructure. Zero customer service, particularly regarding billing. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. And why wouldn't he, he is sub-contracted to sell office space. You will not be able to engage with anyone capable of resolving dispute or concerns.

I have little to no faith that I will receive my deposit without hassle. I only know that I will go TO THE END OF THE EARTH to recoup this cost.

Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company.

I cannot wait to advise every person that I can against engaging with this organization.

Regus charges your credit card for unauthorized charges and fails to correct its mistake. It has failed to perform its obligations under our contract, including failing to actually answer phones, failing to make its facilities available for office meetings during normal business hours, failing to be available for mail pick up, etc. REGUS HAS TERRIBLE CUSTOMER SERVICE!

We are loyal and long-term customers of Regus. We signed a contract on 03/08/2017 with *. Later, on 04/26/2019, we signed a new contract with *. * told us that if we wanted to terminate the contract at any time, we just needed to notify him a few months in advance. We have an email from him confirming this, which we saved as evidence for the future (proof available). On 03/05/22, we signed a new contract valid from 07/01/2022 to 06/30/2023. Due to increasingly challenging economic conditions, we couldn't afford to pay our staff and didn't have enough funds to continue operations. Hence, we terminated the contract on 05/12/2023 and received acknowledgment of the contract termination effective 06/30/2023 (proof available). The contract stipulates that if one wishes to terminate the contract, they must notify 30 days before the contract end date (proof available). While we complied with all of Regus's requirements, they should have provided favorable conditions to assist their customers. Instead, they forced us to continue using their services and insisted we pay monthly, even though we had moved out of Regus. When we asked for assistance and consideration, they were uncooperative and forced us to continue paying until the end of the contract, which they auto-renewed without our permission and signed until 04/01/2024. Currently, Regus is holding our deposit of $3,958, and the excess amount we paid is $4,364.77 (proof available).

*Personal information redacted by admin

No one answers customer service, It is a massive fraud. If I try to reach the desk several times.
Try to remove the bank account they refused to do so

I was a client of Regus Pune Camp and Hadapsar, they wont keep proper record of transaction and now asking money for lock down period when it was on peak
Unprofessional people, never take their services

Initially signing I wasn't sure as my business is in a virtual space and meeting was just as needed. I expressed this with Samantha in Richmond, and she agreed that although the membership was for 12 months, I could cancel anytime due to the flexibility Regus offered. First my card was charged for a few months in advance which I wasn't aware that this would take place. I asked for assistance on the matter and no response. Second, I visited the site and was very disappointed with the customer service and last, I couldn't get required documents notarized. So, I cancelled the agreement they still try to charge my card then sent my account to collections. So, let me understand their sabotaging people credit, taking funds from accounts and trapping people in contractual false agreements? I'm confused it appears to be a SCAM. I cant get in contact with anyone I send emails almost daily. This not a ethical organization and not one I want tied to my business EVER. Their making easy money off of customers at our credit, banking and reputation expense. In my opinion this borderline fraud.

OVER THIRTY EMAILS TO REFUND…
Shameful OVER THIRTY EMAILS TO REFUND MY ACCOUNT AFTER YOU SENT A BILL IN ERROR TO everyone... JUST A TOTAL GOING BACK AND FORTH AND ALL OF THIS WAS PRE COVID AND NOW ITS obscene! HERE IS MY PLAN A YT video will drop and I will share every detail of this horrific FARSE - still waiting on my refund! Run do not waste your energy or business good standing! The refund is just the end of the debauchery and confusion REGUS are plagued with. I now understand why they filed bankruptcy! Embarrassing

I signed a two year agreement with Regus. After a year, I noted an 8.2% increase on my 4/2022 invoice. I reviewed my agreement and on the last page it references an annual indexation rate. My agreement referred me to the "house rules" to determine the amount of the annual rate increase. I read through the almost 10 pages of house rules (a separate document) and found the increase indicated as 4%.

I reached out to on-site staff to explain the increase and they assisted me in emailing the Account Helpdesk. I was initially told that the increase should be the 4% quoted in my house rules. However, after multiple emails over a week's time, I was told by the Account Helpdesk that the house rules had been updated in 1/2022 (over a year after my lease was signed) and the indexation rate was now 8.2%.

I asked to speak with a supervisor and was directed back to my center's team but no one has the power to reverse this company wide policy. I signed a two year lease in order to secure a set price. I am now being told that Regus can update the indexation rate at any time and that it retroactively applies to my agreement even though 4% is specifically quoted in my agreement.

If I could give Regus 0 stars on any review I would. Do NOT make the mistake to hiring this company for your office needs whether you are an individual or another company. They are fraudulent in what they charge and they really do not offer anything special, except maybe a never ending string of weird bills and secret charges that are not disclosed or invented as you go. Even their contract practices are predatory and are geared to take advantage of their customers even if they don't provide a service. I was charged for office space I could not even use due to Stay-At-Home orders during the Covid-19 pandemic. Talk about heartless and predatory! Even after that, I was still getting bills for random charges for things that I did not even consume or use, like coffee and restoration or reconditioning. Mind you that I only used their desk for maybe 2 weeks (if that) before the pandemic hit and I always brought my own coffee and never damaged anything. This place is a danger to your wallet. DO NOT go here for any office needs whether you are a company or an individual.

I have tried to speak to someone numerous times because I am unclear on how a $90 consistent monthly payments being taken out of my account every month has resulted in such a high delinquent amount.

I was only sent a complicated report that I absolutely don't understand and need to be walked trough.

I have tried to speak to a representative but have been constantly spent around in circles with unhelpful emails.

Who is my account representative and why can I not have a phone conversation with them?

I definitely need to speak to my accountant representative or ANYONE who can walk me through the last 4 months on payments on the phone not by snail mail.
This company was recommended to me by a respected platform. It has been a huge nightmare since I got my account.

I want to continue to work with them but the customer service has been horrible.

Please advise on when I can speak with someone or a number to call to speak to a representative that CAN speak to me in detail about my account bc customer service says they CAN NOT go into detail with me about my account over the phone. They said can't even see my account details and that I can only communicate with my account representative through email. Super frustrating!

I may have to close my account.

This company is a scam. You will overpay, you won't be a priority or get your mail unless you check. Please read the fine print in there auto renew contracts. You will lose money going with them. In the end they treat you like garbage. You don't get calls back from any type of management. They won't give you customer satisfaction. They will only get In Contact with you if you owe money. They will not listen to the problem and try and figure out solutions. This is a total rip off. Even if they have other reviews that seem good they probably are fake and a scam. They have enough money to keep fake reviews daily loaded so beware of this company. They are frauds. You better be able to afford a lawyer to contest problems. Use another company for virtual offices. This company is a scam. I repeat don't sign up if you have any sense. Read the negative reviews because they always reveal truth about a company. They don't care about your business. If you are a small business find another company that offers the same services and don't throw contracts in your face. Please read the fine print

The sales folks will tell you one thing on your contract and it will be completely opposite. Find another company to get office space with. You will be glad you did.

I read all the negative reviews here and I agree

To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good).

I stayed with regus for a few years, everything is good despite the high price until I decided to cancel

Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. To my horror, the contract sent was being auto renewed without my consent. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done.

After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. What the heck? That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full

In conclusion, careful when u sign with regus. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. They are doing it on purpose so they will have excuses of not giving back your deposits

This company is a switch and bait operation. They take your money and do not offer a way to cancel your account. No one seems to know how to help you with your questions. BIG MISTAKE!

CAN I GIVE REGUS ZERO STARS?@! * #
DO NOT BELIEVE ANYTHING THEIR REPRESENTATIVES TELL YOU!

If I could give them zero stars I would. I needed an address for a state filing and was told I would have the address as soon as I completed the sign up and paid. WELL NOT TRUE ~ ~ ~ ~ ~ ~ Upon completion of the application and giving them my credit card, I was told it would take 48 hours to obtain the address. The address was needed IMMEDIATELY which was the reason I went with them - - I tried to cancel the service contract and there was absolutely nothing that they would do. In fact, it took 4 hours to get to talk with someone!

DO NOT USE THEM FOR ANY SERVICE - - THE LIE TO GET YOUR MONEY AND THEN DO NOTHING FOR YOU!

I rented an office space in Hawthorn NY I never received the keys and never used the space and when I canceled, my security deposit was not refunded and they claimed I owed them $700! When I reached out to *, whom I had been corresponding with from the beginning, he responded with "I never rented you an office space don't ever text me again $#*!"

*Personal information redacted by admin

They offer very good service in the start of contract but eventually service quality declined. We can say good to average service during contract period..