Regus

They cheated me, they said it was month after month and now they say that it automatically became a contract, they charged me for months and their application cannot be used.

This is without a doubt the most dishonest, crooked, and extortionist driven company i have ever dealt with in my life.

Here's the abbreviated version:

Signed up online for a virtual address that stated it was for mail forwarding.

Put in my credit card- DID NOT SIGN ANYTHING.

2 days later I get an email stating that the mail forwarding services are in addition to the monthly fee of $50 that i explicitly paid FOR mail forwarding.

Told them I wanted to cancel right then and there.

Went through multiple representatives - everything is decentralized so that nobody has the authority to actually cancel and refund you.

Filed a dispute on the original charge with AMEX - and WON.

Now 2 months later I receive a threat from their collections dept that I have to pay them 800 dollars within 72 hours or have it reported to collections.

This is not an acceptable (and probably illegal) way of doing business.

I strongly caution against anyone doing business with this company.

Now I have to send my attorney after them and start paying for hours to deal with something that I shouldn't have to deal with at all.

Thanks Regus - Let's hope this doesn't blow up to something bigger.

I signed a service agreement on in mid March. At that meeting, I was asked if I wanted a dedicated office line. I said yes, as I would be running my business there full-time. I emailed about the phone line as I wanted to create marketing materials to give to my current clients as well as prospective. I was assigned a phone number on 3/16, and told that the phone would be installed around the 1st of April. I also communicated with someone from IT, to whom I told that my only tech need would be a desk phone. When I asked staff about the phone after moving in on April 9th, I was told a "ticket would be put in to request a phone." Huh? What makes this most damaging is that I invested in marketing materials that I dispersed to both old and potential clients. I was informed by several of my clients that the number on the material is to a phishing scam. It goes to a recording "press one to continue this call in English, " then, "receive a $100 retail voucher for making this call." I have reached out to the CEO regarding my concerns... CRICKETS! No one seems to be concerned about how their unprofessionalism is impacting my business. There is no follow up, just shrugs and, "I don't know why it's taking so long." I am actively looking for another location.

Total scam and overcharging, fees and surprise invoice.
I received multiple charges and my account has been overcharged, discrepancies and error, fees, surprise charges.

Brand new uplift on 900 Trail Ridge Road, Aiken, S.C. Work spaces are 1st rate. Convenient location. Don't need to rent a large space that you might not use.

"REGUS LACKS CUSTOMER SKILL & RETAINSHIP COZ OF POOR MANAGEMENT & BACKHAND TEAM"
Please be careful when you lease co working with regus and read/understand all points in detailed
As office what they claim we can use in other location are think tank cabin which is so small that you cant even sit for 1 hr with very depressing mode, they put condition of not using more than 10 days so lot of hidden clauses are there. Its not recommeded to go with regus and be wise to go with office where backhand team are qualified and rigid working attitude. Pls be careful if you are startup or sme.
Coz they lacks ethics and customer service skills.

Started off good but on 01/14/2021 I received a call and email stating I had mail to pick up. My Regus package at the time of purchase included mail forwarding, so I called to have my mail forwarded. Darian stated he needed to add it, so instead of going back and forth I asked him to again add mail forwarding. Due to Covid-19 I wasn't gonna try to figure out how to pick up my mail. This same conversation had to be held every month with management and Darius whom they were forcing to do his job. On 05/2021 I still hadn't been charged and my mail was never forwarded (that mail is now lost somewhere). To make things worse my account says it's 4 days past due because of issues with my payment method that was on file. I checked and it was fine and not expired and that account always has lots of money in it. Never has any bill payment been declined from that account because its only for auto bill payments. A $4 late fee added while the card is valid but I'm the only one that sees the fee shown to me on the app in red asking for payment. After talking with Darian I decided to cancel due to the fact he is irresponsible and responsible for losing my mail. Do your homework before using them. I wish I read the reviews first, now I have no idea what or how important my mail was because it's gone.

I signed a month to month in February, was told I could cancel any time with 30 days notice.march 3rd my partner had a death in the family and we gave notice. They gave no exception for the death and charged full rent, no pro rate for March and April was also charged for no reason. We were charged one full month retainer as well so now for being there 33 days I was charged 4 full mo the rent. I never occupied the office, only went there 3 times, no furniture or wall hangings. Yet they charged a $500 "refurbish" fee too. I called about all these issues and was just told it's policy. Lastly, the retainer, 1 full months rent is supposed to be refundable, that is not automatic though, if you don't request it in writing they keep it. Not sure how that is ethical? Once requested now 70 days ago, they promise it within 30 days of the end of your contract. 40 days from they end of my contract after I have reached out half a dozen times they said they will send it but it will take upto 2 weeks to show up in my account. Funny my rent checks never took 2 weeks to show up in thiers. Horrible experience, never rent from them

You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts
No customer service, no support, hang up phonecalls,, no email reaction

Advice STAY AWAY

Our company relocated from CA to MO in July 2020. There's a retainer balance of $1,616 that Regus has agreed to refund us. Regus claimed it can be applied via the website. However, there is NO button for "Request Retainer". We have contacted our Account Manager, Help Desk, Customer Service, and Sanxxx Melody (Head of Customer Services).

Long story short. Finally, we filled in a spreadsheet provided by them and checked all the bank account details with our bank to secure all the information are correct.

1) On May 4 this year, Helxxx G. From Account Helpdesk said the refund was included on May 5 2021 payment run.

We didn't receive it.

2) On August 12, Sanxxx G. From Account Help said the refund was run on July 7. We didn't receive it.

3) On August 26, Staxx Johnson, Customer Care Executive, told us the refund was included on Sept 1 payment run.

We haven't received still.

=========================
It's the 14th month we have been waiting for the refund. They either don't reply to us or gave us "some" responses, even the comments online here, actually don't do anything.

If we finally received the refund from them, I would come to update my post. Otherwise, please note their words "We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers." -that's NOT true!

I am writing this review with a great deal of frustration after my recent experience with Regus Virtual Office Space. My 24-month contract renewal, executed without my explicit permission, has left me astounded and utterly disappointed with their lack of transparency and disregard for customer consent.

First and foremost, Regus decided to take it upon themselves to renew my contract without seeking my approval or even notifying me beforehand. Imagine my shock when I discovered this unauthorized renewal and the subsequent financial burden it placed on me. It is simply unacceptable for a company to make such significant decisions on behalf of its customers without any communication or consent.

To make matters worse, during this renewed contract period, I experienced a grievous mishandling of my mail. The very essence of a virtual office space is to provide a reliable and secure platform for receiving and managing mail, but Regus failed spectacularly in this regard. Important documents and parcels that were crucial to my business disappeared into the void of incompetence. Despite my attempts to address this issue with their customer service, the resolution process has been agonizingly slow, and the fate of my lost mail remains uncertain.

The lack of accountability and responsibility exhibited by Regus is deeply troubling. It seems that once they have your signature on a contract, they believe they can act with impunity, neglecting basic customer service principles. I am left questioning the integrity of a company that not only renews contracts without permission but also fails to provide the fundamental service they promise.

In conclusion, my experience with Regus Virtual Office Space has been nothing short of a nightmare. From unauthorized renewals to the loss of crucial mail, they have demonstrated a blatant disregard for their customers' trust and well-being. I strongly caution anyone considering their services to think twice and explore alternative options that prioritize customer satisfaction and ethical business practices. Regus has lost a customer, and I am compelled to share my unfortunate experience to warn others about the potential pitfalls of engaging with this company.

At all costs never ever deal with these people, from permanently incorrect invoices, taking money they aren't owed to crappy buildings it is a scam you will regret

I would love to have a place I know I can go that is not my apartment to do my remote job. My brain needs physical separation for mental separation. I was willing to pay the coworking costs when I saw on the Google listings and website they say open 24/7! WRONG. Misleading FALSE advertising. It's only the office top tier members who get that. When I booked my hours Regus called and said it's only 8:30am-5pm. You can't come in earlier, and if you stay later the door is locked.

COFFEE SHOPS, CAFES HAVE BETTER HOURS AND LIBRARIES SIMILAR HOURS AND ARE ALL FREE! I'd rather go to a coworking space, but I'll make due with that for now until I find another solution or forever. I'm paying you to shift my work schedule? They wouldn't give a refund within 24 hours of me discovering this garbage. I am out swinging in the full process of chargebacks and fraud claims with my credit card. Absolute SCAM!

Where do I even begin. Scam from the very beginning. My badge was not ready when told. My phone was not installed when told. When the phone was finally turned on it was not in working order & then I had to prove it to them by dialing my office number on my cell phone on speaker in the lobby for the "community manager" to hear the 'Not in Service' recording. No apology, EVER. Furniture not moved in on time due to "community manager" pulled shoulder while working out therefore he showed me the "furniture room" and I dragged my furniture into my office myself. Would not allow me to move in a file cabinet, told me I had to rent 2 more desks. I did. Told me they had to open a new account for the 2 new desks. After 3 months my 2nd account mysteriously disappeared + my payments. Past due invoices for the deleted payments for months now by a variety of people who don't talk to one another. I keep sending all of them proof of all deleted payments (Emails from Regus confirming each payment). They still say I owe them $$$ from the deleted payments. No one will tell me why my 2nd account was deleted or why my payments were deleted. I'm now going to the media with all proof of payments + all the nasty emails I've received from all of them over the past 9 months. Horrible customer service. Never have they apologized for anything.

BEWARE - STAY AWAY FROM Regus. They are EXTREMELY deceptive in their pricing. On 20th October 2022 I purchased a virtual office space in Toronto, 4711 Yonge St. On their website that location is priced at $99 USD per month plus a setup fee. All of which came to $186.09.

I've used their service for less than 1 month and when I looked at my invoice on the 15th November I was shocked to see that I had been charged for October, November and December. So my total invoices were now $463.71 for a service that's advertised for $99 per month! When I asked where all these additional charges have come from I was told "Oh yes, we charge customers months in advance - it was in your terms and conditions". Basically they charge you for the current month you sign up for + setup fee + the following month + the next month after that!

By the time I cancelled my account I had already paid them $277.62 half of which were for months I hadn't even used yet!
This also doesn't include multiple services that they automatically sign you up for that you have to repeatedly tell them to reimburse.
Their staff were uninterested in rectifying the issue, just stating... "it was in the terms and conditions". I've now had to pay the remaining amount for services I have never used, just to get rid of them for.

They're the ABSOLUTE WORST company I've dealt with in all of Canada. It's theft by Ts&Cs.
Keep your money safe - use anyone else but them.

DO NOT RENT
CROOKS
BOGUS CHARGES AND FRES SND BOGIS LATE FEES SND RENT TAISE GOR BOGUS REASONS ON S MONTHLY BASIS
No person to complaint to
Nobody cares
Your rent will not be posted and will disappear
Frequently
Customer service: doesn't exist

I rented from Regus on a month to month lease. I was told I could cancel anytime and that I would be billed two deposits 1 on the first month and 1 of I rent for 3 months or more. I cancelled after 2 months because the walls were so thin I could hear both sides of a phone conversation. Not a good thing for a budding therapy practice. I was then told that I would have to pay for the 3rd month be cause I was supposed to cancel 30 days in advance. At that point I was getting frustrated because I had already moved my things out of the office and was not accessing it nor the building. The representative only worked 2 hours a day and on the days I could speak to him about an issue he always said he didn't know or to get online. Then they added random overpriced fees to inflate my bill to $925. There was a cleaning fee for over $200. When I moved in during Covid-19 the representative wiped the desk and phone off with a sanitizing wipe and that was it. I was also present numorus times when the cleaning crew was there and all that was done was empty trash and vacuum if needed. Another charge was $320 for a second deposit for a service I have already cancelled. Also even after revoking my authorization they still charged my bank and kept my initial deposit. I have tried to speak with a human and emailed but got the run around. Customer service is non existent. I could go on and on but you get the point. Save yourself time, money and the trouble. Regus is ran by crooks I would give them zero stars if I could.

Julien is a welcome new addition to the Centre. He brings energy, enthusiasm and a lot of competence in his work

Absolutely disgusted at this business (REGUS). Booked a room, was very noisy and the catering was crap. But can overlook that. The issue here is that in order to book a room, I had to create a profile. This included loading Credit Card details. Two weeks after the booking, I reached out to Regus to ask for an invoice, as my credit card hadn't been charged, and I wanted to clear up my account. They sent me the details, and within half an hour I paid it. I removed my credit card details from the Regus account, as I dont like my credit card details sitting out on the internet. 3 days later, I receive an email saying it was my 'FINAL NOTICE' to pay. I emailed them, said I was upset because I had paid it 3 days earlier. They apologised, and said 'Sorry this was in error, your account is fine'. I received ANOTHER one 2 days after that, to which I ignored, thinking it was in error again. However this one was for an apparent 'Late Fee' of $75 that I now had to pay. I quickly emailed and said - ahhhh no, I had to chase YOU GUYS up to get the invoice and ask how to pay, in which I did promptly. They said, no you paid late so the late charge stands. Whilst spending a few days off work (not looking at emails), I came back to find my credit card had been CHARGED without my authorisation! I logged back into my Regus account, and what do I see? My credit card sitting back in there again. I am absolutely LIVID and am seeking help from our legal team. DO NOT USE REGUS.

I need all the help I can get to finally help the 1000's of businesses that are and have gotten scammed by Regus, including myself the justice we deserve in NH SUPREME COURT. I got their case, DISMISSED twice, which accused me of non-payment, when in fact they stole $4,900 from me, and I proved it with a receipt from their website. They had the manager, who stole my $4,900, along with calling me a name not worth repeating and is irrelevant to this case, pretend to step down, and put the new black associate, as the new Community Manager, to try to trick the court into thinking I'm pulling a card that does not exist, when in fact he and the attorney lied on a sworn affidavit, but the judge still let him testify again, the third time and disregarded my proof and I lost. I just filed in NH Supreme Court and I now have the chance to expose REGUS for the Frauds they really are. Pretty sure I'm over my head, but I will not quit. I even have a documentary that I've started to film back in December documenting everything. I NEED YOUR HELP to bring, I feel the worst Foreign Company To Touch America's soil to the foreground, so AMERICA's small businesses will not lose almost everything they have worked for, like I am right now and see this Un-American Company, face the music after so many years of robbing, and dancing on the hard work of our local companies. Thank you in advance.

Bought a professional address from them on a month to month payment agreement, i used it for a couple months for just mail forwarding. I found another service so i went to cancel there services they said i could cancel but i would owe them 6 months in advance even being on a month to month agreement. Luckily my credit card number they had on file got stolen and i got a new CC number so they couldnt charge me. I just didnt care anymore after talking with them multiple times they were insisting i pay the 6 months in advance so they could close the account i signed no long term lease so i was in the right. They kept spamming my email with payment declined, and my services were suspended mind you they would send about 20 emails in a span of a day.

So finally i get a bill from a debt collector saying i owe them around $5k for services i had with regus and they could possibly use legal action or put a negative mark on my credit report. I called the collector and i requested they send over a contract i had with regus showing the debt was valid 3 months later and still no response from the debt collector no more emails from regus or debt collector either after requesting the contract. I thought even on a month to month agreement with regus i couldnt go wrong but apparently they will try to squeeze anything extra out of ya.

Also a tip if they lock you out of your regus account just signup again with all the same info you did the first time then you will get full access to your account again.
Good Luck

I've spoken with my community team (Brad) and nothing has been done, and was told there is nothing that can be done.
I DO NOT Feel safe at the Toledo Office. The main door to the building is supposed to open with a keys card which the door is always unlocked no matter what time I go to the building (weekends, extended hours late in the evening). The door to the 2nd floor reception area is supposed open with the door card key but again the lock don't work so anyone can walk right on in the building go to the 2nd floor do as they wish to whatever or whomever they find and nothing will be done since the security measures that were said to be put in place before the building opened on September 1,2022 works at ALL. I DO NOT Feel safe doing business out of the Regus Building. I've spoken with my team (Brad) as well as the VP of Sales from the Maumee location. All that was suggested was Bill could transfer me to the Maumee branch which is not where my client base is. I cannot put my clients or myself in danger due to the Regus Franchise NOT caring for their clients. I understand that Regus has to pass an inspection and will make sure the door key card readers are working but that is only for the inspection Not for the safety of your clients renting out your office space. Bill has reached out and said the things will be up and working SOON but that does not give me any type of reassurance due to it currently not working. This is unforgivable that Regus Franchise is only out for themselves and for the money aspect.

Word of mouth travels as well as reviews!

Hi all,

Avoid at all costs! I would have put 0 if I could.

It feels like dealing with scammers.

I was entirely mistreated from the beginning; they claim to be flexible but they are not. The sales rep will tell you that you can try initially for a month but then they suddenly charge you an extra month 8 days after charging me the first "trial" month. I started my sub on the 4th of October asking them to have the flexibility of just trying until the end of October and then renewing at that time, but a direct debit was taken on the 12th of October for the month of November. On the phone I was told that I would be able to decide at the end of the month. You can imagine my surprise when I got charged the €320 fee for November… I was even more surprised when speaking to the reps team, they tell me that nothing can be done now and a refund cannot be initiated. I have experienced a nightmare dealing with their various customer service / accounts teams. Everyone seems to be sending responsibility to each other... They force you into an engagement despite clearly discussing your needs and agreeing on the phone to the flexibility/trial element. This is a clearly mis-selling case and no one seems to care to fix the situation.

I have never seen this and I highly recommend finding another provider. I am now stuck with them for an extra month, they charged me without my will, and as soon as I asked them to stop my account, I had to write many emails, phone calls, etc... no sense at all of customer service and customer satisfaction.

Don't ever consider what they say over the phone as granted as they always point to the written T&Cs even if the sales rep has committed to you verbally.

Not sure how in the current age, we can still find such a bad customer management experience.

I have cancelled my subscription and will never come close again to their service and run to their competition, much more flexible and customer friendly.