Regus

Regus Australia staff are unaware that they are working to support tenants' businesses. They sit in the reception with colourfully dyed hair in pinks and reds, long false eyelashes that are over exaggerated and wear playful dresses and mini-skirts. When we ask them to improve this as it looks unprofessional and interferes with tenants' business, they reopen and ignore us, saying that this is Australian culture.

They also had extremely loud staff welcome and farewell parties in the office after 6 pm and didn't care that some of the tenants were still working.

Most staff are not empathetic and will threaten you if you are not good enough for them. Being a Regus tenant is riddled with unnecessary stress.

This has to be one the worst companies to do business with. Lets start with all the hidden fees no one mentions to get you in the door they should be sued. There billing is ridiculous I have been trying to pay mine for weeks now. I tried to pay with two forms of payment but they would not work. I contacted customer service just to get the run around all while they charge late fees lol. I was told by the office manager that they were having problems with billing, when regus did contact me back they sent a bill with a late fee and said there is no glitch. Please stay far away from the worst customer service and fees if you can.

My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. This company is completely disorganized, and crooked. When you sign up for a monthly experience, you are assured that you can cancel anytime. This is not the case. They will ignore your requests and continue to bill you. I had a membership for over a year. Shut it down because I didn't need it anymore. A year later I re-opened another account for again a years time. They are so disorganized that they are billing for both accounts. Frustrated I shut down the second account as well. Today I haven't visited a Regus office in over two years yet the bills keep coming. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Stay far away from Regus folks.

Beware of #Regus. Very corrupt business practices. Their app is designed to make it difficult to pay your bill. Late fees add up. You are only able to communicate with a foreign help desk that is only an answering service or via email with someone who is never able to answer questions appropriately or assist. Depending on whom you speak with, you are given different answers. This company is a scam. I have contacted an attorney. https://www.regus.com/en-us #Regus #regus office space. #office space

Under no circumstances give this company your credit card or other personal information. When I saw that they had fraudulently charged my card, I called, emailed and messaged them. I believed this to be a mistake on their part in the beginning but quickly realized that this is how they routinely do business. I contacted my credit card company and filed a complaint with the BBS. I never got my money back. Even after all this, they continue to harass me with notices that say they "tried to call me" and threatening collection. It has been a nightmare. This company is HORRIBLE.

Somehow, Regus is able to edit your MyRegus.com account records to remove paid invoices, add new invoices for example in May, they made edits to March activity without notifying me and they were wrong and to their advantage- Recently, through my complaints and about six weeks of persistence, they finally cancelled my account. I had been with them four years straight this time around and had been doing business with them since 2010. A third party auditing firm needs to audit their book-keeping system. They removed paid invoices in several of my accounts over the years and replaced them with other invoices while intentionally or not- removing payments made where the only proof then lies with your bank account. Regus should not require that you use MyRegus.com for accounting if they are the only one allowed to make edits and not record the edits for your viewing. This is likely illegal and the group within the UK looking to sue Regus should pursue this angle. I would.

I've never signed up for anything online that didn't give you the right to cancel. They're saying because the agreement is dated that your reliable to pay them that whole time period, bull$#*!. Any customer has the right to cancel and terminate within up to 30 days. I will not pay for a service for a virtual office on a business I do not have. They have lost their mind and I will gladly sue them to make sure my credit card isn't charged any further and this account is closed completely. Worst company ever, no help only worried about money. Even customer service worried about a damn survey.

We had set up a Virtual Office and back in April 2020, we set up on recurring payments by credit card. Without any notification by mail or email, the service was suspended. We didn't find out until we went to schedule a room and we then had to spend weeks trying to track down the issue. Response was that we needed to back pay to April 2020 as we never notified them of cancellation. They take no responsibility in their billing system or notifications to us. Worst response time and no effort to resolve the issue. Take these comments seriously when you make your decision and review the agreements and especially the billing methods they have setup. Check out other options when available.

I would urge you not to seek other rental spaces or someone will be saying "I told you so...". It is quite obvious to myself that after watching them for a while, they do indeed run some type of scam practice. Do not give your credit card pre-authorization or bank pre-authorization to them!

Do not click auto-renewal in the mail because your agreement will overwrite the initial date and start immediately and will never end as stated as easy termination on the website. Too bad, one star is the rating, if there is a negative star, sure I will do it. Dirty business trick.

I had an extremely poor experience and really cannot find even one decent review so this tells me I'm not alone in my experience. Luckily I am linked to my bank account within the first few months so they cannot withdraw money like they have from other clients but I am pretty sure I will have to fight for my deposit just like everyone else. Make sure you terminate your lease well before the time or from what I read they will automatically renew you. Unprofessional rude overpriced. Extremely rude help and poor customer service unless it is in their benefit. Even when you complain you have to threaten lawyers to get even part of your money back. This place is a complete joke and disgrace. The place in sunrise Florida is not worth even a moment of your time and there are plenty of good office places surrounding it

We had to request our retainer (deposit) of over $6000 at the end of our lease. If you don't request the refund, they keep it. There is high turnover with their reception staff and they have terrible customer service. Some of the staff that work the front offices are nice but the good ones leave quickly. Find another option.

In April of 2021, I tried to set up a virtual office with Regus. However when I went to check out online, their web site went blank. I didn't know if the transaction actually went through. I checked my email and didn't see any confirmation emails from Regus. So I assumed the purchase transaction failed and chose a different vendor.

I contacted Regus immediately to explain the situation and cancel my service. However they denied my request, insisting that I had to pay for another month of service. They denied any responsibility for their system malfunction. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract.

Without further options, I contacted my credit card company and they put a stop on the payment. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit.

I'm renting a small office of 8 square meters on a monthly basis and at the end of my engagement they sent me an invoice of $414 for service/cleaning costs (while the contract stipulated $4 per square meter). It looks like extortion. And if they do not correct this cost I will file a complaint and I intend to bring together all those who are victims like me for a collective complaint.

We were using Regus to receive our business mail. When I tried to cancel November of 2021 for the renewal in February 2022, I discovered that I was a couple weeks past the October deadline to cancel. All of my appeals to let us cancel a service we no longer needed were denied. We have paid over $1000 for nothing. I am now trying to cancel by the end of October before it renews again for another year and have been unable to get it done. Their customer service is sending me around in circles and I have wasted an unbelievable amount of time on this. I would not recommend this company to anyone!

The Regus King's location was without Internet for 10 days straight. Reason was apparently the router which had to be replaced multiple times. Internet came on for seven days and now it's been out for another six. No communication from head office or upper management whatsoever. Front receptionist was left to take the brunt of the upset clients.

At the time of registration there were duplicate accounts opened. My card was charged four times in a matter of days. After the run around I had to go to the office to resolve the issue. The associate was kind and helped to clear things up and remove the duplicate account. However, the credit was never applied, and now I am getting late charges for the past two months. Oh, and the account that was supposedly "closed", I am now receiving calls from a collection agency in the amount of $1100. Run for the hills.

Avoid this horrendous organization!
They do not know business
I spent hours on my bill with billing and they never listened to one thing. My bill has so many errors it's terrible just terrible. Look elsewhere

They made a mistake in registering two accounts in my name in early December and charged me double (2 months pre-pay plus 1. Months commission: this was two charges of 17,000czk.)
They were to refund the 17,000 overcharge 3 weeks ago, and despite a couple of reminders I have not received any of it.

Avoid doing business w/them unless you have a legal team to prevent your agreement from auto-renewing for another year. And there is no decision-maker to resolve your issues. It's like entering a maze with no exits.

Avoid Regus. Their customer service is very poor, they fail to respond to calls and emails. There are many hidden miscellaneous charges, for example restoration fees, which are not in the agreement. They hold a security deposit for months after the customer moves out.

I am so happy that I read these reviews before committing myself. I already had horrible experience trying to get the service. The associates I spoke with keep playing games and no one is able to put me through at the Colonnade Blvd San Antonio. I had to call their headquarters and after the associate explained how the project works, I asked him to sent me an email or contract where I can read the rules and know what I am paying for before I sign. Till now no email. The manager or sales person attached to me has no time for me. She is either busy with clients, or out of office. I went in person to see the beautiful offices but she is not calling or replying to emails for follow ups. These are all red flags. I will look for office space in another platform where I will be respected and treated like a full person. It was a nightmarish experience for me.

You'd never have imagined a business could have been this disorganized, petty and non responsive to customer service or needs. You are the last people this company cares for. They care about money and themselves. You are there just to help them make more money. Don't complain and keep paying...