Remitly

With Wise not doing GCASH right now and a waste of 3+ hours trying to get a transaction to go through with Worldremit (SUCH A BASSACKWARD COMPANY) their customer service manager revealed that Worldremit's Metro Bank was actually out of commission and they couldn't process GCASH anyway...SO I TRIED REMITLY...and IT WAS A PIECE OF CAKE! I received two texts to confirm my identity and a verification phone call--to make sure I wasn't a sucker. The reviews here are so bad that I was expecting the worst. But what could be worse than Worldremit? I mean really.

Been sending money through worldremit and wirebirely for ages, and i tried their service and this is waht is got Industry-leading risk detection system that helps safeguard our customers' personal information,

Its a complete joke,
Wont recommend this service all crap

I just wanted to tell every one that remitly have stolen my 2100 Dollars money they shared my information with the hacker and the hacker stole my money and they do not want to return it back, I am very disappointed with the help I got from them

Was promise the funds will be delivered to the beneficiaries by 3.04GMT but when the funds were not available at the specific time called the advisor twice for an answer but they start blaming the beneficiaries bank for not responding which they know of the time difference but still promise saying the funds will be deposited an the promised date. Remitly makes you deposit ur funds but takes 2 days to do the transaction which I was not happy at all

Worst & Terrible experience. I was a new customer and they offer PROMO rate to new customers but when I was making transaction, the transfer rate changed like there was a 1 CAD = 57 INR on home screen for new customers but when I was making transaction, the rate displayed to 1 CAD = 56.79 INR. The raised this concern to support/service team but didn't got any reply... They are unresponsive and unreliable people. The referral amount also they don't gives to customers. Lots of excuses and talking about terms & conditions bla bla bla... Stay away!.

I signed up, sent in ID and sent some money to a friend (Gcash). I used online Chat for some help. Later it gets rejected. I try to sign in to Chat but it says my account is locked due to suspicious activity. (I just signed up earlier.) I follow the "Get Help" link and it goes to the Help section. It says Phone and Email are disabled due to COVID virus. Chat seems open but I have to login - but I CANNOT login. They have me stuck in a loop and no want to contact them. Did anyone there think of this situation or is this just a scam site?
I left voice mail on their Seattle number but no return call.
I don't understand how COVID impacts them. It is an online company... people can work home on the computer and phone.
I think based on what i read here... its a scam.

After I closed my account with them completely an agent had the nerve to call my phone at 4AM in the morning my time! I got extremely upset and asked him very loudly if he knew what time it was on my end! He had the nerve to say that he's not sure because he's calling me from outside of the USA... NO $#*! SHERLOCK! They are extremely incompetent, rude and extremely dumb to say the very least! They will get a major lawsuit one of these days!

I am still waiting to retrieve $1158AUD since September 21, for a "declined" transaction! They keep telling me that my bank is holding the money "pending" the transaction. Westpac Australia tells me, unequivocally, that the money has been paid to Remitly. Remitly WILL NOT refund me my money for a DECLINED transaction. These people are thieves and crooks. Don't use this platform. Save yourself a heap of time, energy and stress.

I place an economy transfer with them and got an email a day before the due date that its been delay and they are going to remove the service fee ( there is no service fee if you send over 1000$ lol staff need to get educated) then the next day i call ask again and got an email " your transaction has been cancelled because the bank declined our request to debit your account". WTF? The same bank which is always accept the request for express transaction and now declined the economy transfer? I ask the bank and they advice there is no issue from there end. So what Remitly is doing they like express transactions cuz they give you low currency rates and make more commission on the other hand on economy transfers they loose and that is the reason they make lame excuse that bank declined the transfer.

They shouldn't do business in USA. They are asking way too many personal questions for sending money to my parents. They want my bank statement, why i am sending and how often will I and all stupid questions. They should be banned from doing business in USA.

I have used Remitly online remittance service to transfer funds to my family in the Philippines for years. Same time frame and the same recipients each month. My two, 1st of August 2023 support payments were transacted routinely. On the 15th of August, I noticed that unknown bank withdrawals were being made via Remitly online remittance service. Thousands had been fraudulently transferred to unknown foreign recipients. I immediately deactivated my Visa DEBIT bank card and contacted Remitly. Remitly customer service (located in a Call Center in the Philippines) denied any responsibility while claiming my account must have been "HACKED". Remitly had also increased my account SENDING LIMIT without my consent, so their cronies could empty my account faster. The so-called fraud department regretted that, their fraud monitoring system and two step verification had apparently failed. Remitly cleverly used Mobile Money transfers to avoid tracking the scam. I demanded that my account be closed to prevent further fraud attempts. Instead, Remitly conveniently deleted my account and erased all historical transactions. Remitly refused to reverse the fraudulent transactions or reimburse the stolen funds. I believe Remitly has criminal operatives within the company, conducting systemic cybercrime on a regular basis. Remitly is under investigation for fraud by local, state, and federal authorities. A Class Action preliminary investigation is forthcoming. Details to: *******@proton.me

They will control your transfers - they will block them based on the particular person subjective experience if the transaction is authentic or not.
They will not tell you why they they block your transaction. They will keep you online for ages messing around asking many personal bizzare questions which does not prove anything.

I sent money to a friend in Gujranwala Pakistan Via Remilty reference R*******887, and Muslim Commercial bank said that no money is sent and received. Why Remilty has such a bad place for pick up. Finally she had to go Alfalfah Bank to pick up.

I tried to send a friend money last month, they took my money and then cancelled my transaction and said I had to send them a bank statement, I asked to cancel and get a refund but they kept transferring me to other operators and no one gave me a straight answer about my refund. It has been a month so I just called to ask when they will refund me and they put me on hold for 45 minutes then someone called me and said they suspended my account and Itjey kept my money I won't get it back!? Don't trust them I have to report fraud on my card now with my bank I'm scared for my security now. Don't trust them. Very illegal and shady how they act.

I sent some money to Bangladesh and receiver didn't receive money and i tried to contact customers support team but they didnt refund my money yet. Very poor customer support and will not do any transactions in future.

Really bad service, worst of the worst experience. They suspended my account for no reason, ive been using my account normally. But just in time that i need to send money urgently for hospital bills, they delayed and daelayed the transaction and ending up canceling the transaction and worse suspended my account. It gives me very bad anxiety as i needed the money to be tranferted urgently, now i cant even use other methods because they got hold of my money. What an actual SCAM. Ruthless! Dont entrust your money with them, save your sanity as well. Stay away from them.

The customer service at Remitly basically does nothing. They are useless. I have asked them several times why my transaction is on hold and all I get is just transferred from one chat department to another. And their wait times are so long. And their website doesn't work. They requested that I do identity verification, but the hyperlink does not work: https://www.screencast.com/t/dNMQmnVo

They give too unfair exchange rate. There are many other remittance company like ACE, world remit, skrill who give really high exchange rate.
They give too much advertisement everywhere. Thats why they give too unfair exchange rate too make profit.
I totally do not recommand this remittance.

Horrible Process & customer service - I just tried to transter fund and apparently remitly closed my account. I called customer service and they said they closed my account(Didnt even gave me any reason). I said I can provide any required documents (license/bank statements etc.) but the agent said the decision has been made and please use other money transfer compnay. Its such a horrible customer service from them

I was scammed and the scammer tried to send to the money to India. Remitly flagged it as possible fraud and communicated with me. Once I confirmed the fraud, they refunded my account within 12 hours. Couldn't ask for better service.

My advise do not use Remitly to send money I sent 500 usd from my own Citibank acount to my south American own acounts and it's the worse experience you can go through I've so mishandled that I can't explain you. I've used transferwise always and in less than 1 hours funds are in every acount I was tempted to try because of the exchange rate believe me don't go there

They took to long to send the money so I called because you can cancel the transaction as long as it wasn't transmitted yet. Then I get a message that the transaction was completed. They lie to you and the receipt says I can get my money back and they didn't give it back

I was trying to send money to my grandmother. My account was on hold because they wanted verification. I sent it the same day. The next day I receive an email saying that my account was close. When I called customer service to ask why they close my account, they said that they could not provide any information why they close my account. Why are you going to cancel someones account without a reason. They did not wanted me to talk to a supervisor either because they were "busy".