Remitly

Terrible service from a money transfer company who promise the world and deliver a barren atoll. Subject to fraudulent scammers their systems are suspect and compromised. Don't ever ever use, bad follow up bad customer service. Just an absolute disaster to deal with.

This company is absolutely awful, I used them for about half a year on and off to send money abroad to my friends who are in need and what does this company do? In one moment they just inform my account has been suspended for some rules violation and they list usual scenarios but never explain precisely nothing that I am guilty of and worse yet, it is not me who needs to be guilty of anything but any of my receivers too to warrant punishing me with denial of service according to their fancy rules.

I appealed their suspension and they took few weeks to consider it and email me that I am permanently deactivated and they would not answer anything.

It is beyond me why they do such given used the service and certainly Remitly takes their share from each delivery, guess it wasn't enough for you fuckers of a company that leave my friends to suffer as I have to find alternatives. If you do business with this company, be assured they will sooner or later suspend and deactivate your account and as usual along their bad business behaviour, refuse to explain anything.

No guarantee delivery time. If you are sending money there is no guarantee on delivery time. It depends more on your luck

I used a Visa card with about a $10,000 credit limit to try to send a gift via PIX in Brazil to a friend who had lost his computor in the flood last May. It was to be a Christmas gift. Just about $735. Not a huge amount for him to buy a computor. All the people I spoke with were in an Indian call center and had Indian accents. The transfer was paused and I was grilled by "security: for maybe 45 minutes.who was I sending it to? What is his relation to me? How long had I known him (since 2008) What was he using it for? What is your source of income? Who was your last employer? I have an excellent credit rating and thought his questions were outrageous I told him my bank account I had thousands (I told him the amount)...In the end he wanted a pdf of my last bank statement. That did not reflect my current balance so I told him that. (November).In the end I complied and sent Remitly a copy of my last bank statement with a lot of information I think they had no business having. Then I spoke with a customer service person and asked when the pause would be lifted. Once again she asked me his name and how long I had known him and she talked about how was for my security etc. all the delay and something about sending money to someone I had never met and I corrected her and said I had met this person and had been to Brazil to visit him and his family... Finally the "pause" was lifted at my request the the money was processed and sent. I assured the customer service representive I would never use their company again. Never. I regret the time and energy I wasted today. The exchange rate was good and in the end it arrived fast, but they charge 3% for credit cards. To me they are a dreadful company and I would like to file a complaint about their invasion of my privacy and grilling when I have an excellent credit rating which they could have checked as they had my card number name, birth date (which they ask for right away) and address. I may complain to the better business bureau about their behavior. Further note: I see they have so many bad one star reviews. I hope my personal information like my bank statement, credit card number, date of birth name and address do not get used in nefarious ways in the future. They come up high in the search engine and that is why I used them. I had no idea they appear to be the worst rated money transmission services maybe in the entire world.

I paid for plane tickets for refugees from Ukraine living in the Country of Georgia. They needed travel money to get through customs. I went through all of their security checks then tried to send. My first attempt I sent it to myself, quickly stopped it. Remitly blocked me, because used the wrong address. To fix it the customer service rep. Said I needed another email account, so I used hers. The first card I tried there was a hold from November I didn't know about. I appealed to plead my case, which I still don't know what happened. The Ukraine family did not get the funds, they already moved out of their apartment and focused everything they had towards leaving. I don't know how or why, but I became red flagged and no one would take my cash and send it. I put everything I had into this, the Ukrainian refugees are out in the cold and my future looks bleak. Thank you Remitly. And I still have no reason for their decision?

I sent money two weeks ago and up today the receiver haven't got it. I been calling the customer service and all they do is lie and lie that receiver should receiving the money in the next 4 to 24 hours. Been going on for the past two weeks worse company ever.

Beware of this company. We had used them for 10 years, and they cancelled our account with no warning. Didn't find out until tried to make important transfer to someone who needed it badly. Called, and no explanation, we were just canceled. We could not know why. Because of that we had to scramble to find another means to send the money and there was a delay.

Remitly is not a good money transfer, trust me stay away. I sent a transfer and it was cancelled for the reason that it looks suspicious, if it looks suspicious contact me and ask me, just don't cancel. On another time I sent funds by mistake, it took 3 months for it to be returned. I'm closing my account with them.

I have been trying to received a transaction history for year 2023, and have been waiting to received their email for over 2 month's.
I have talk with several employees including a "supposedly" manager who had the guts to lie to me over the phone telling me that She would make sure that my request is fulfill between 2 hours to 24 hours period. This was 2 days ago. Her name is Rewan E., and she is a liar.
I use this application to send thousands of dollars to support my family in South America.
Needless to say, I will no longer trust a company that straight up lie to customers upon their requests. They record every conversation for "training", but obviously, those recordings are useless.
I sincerely hope that this review gets to be seen by someone at their headquarters in Washington that really cares about customer satisfaction, and not only profit millions of dollars.
They loss me as a client. I will begin to use another company to trust my money.

I had a terrible experience with this company. They seem to profit from excessive fees and lock your money for 11 days regardless of the payment method.I had to find a alternative by reporting to the web and got all the money back