The payment by card works, but they offer a cheap in theory service called "quick bank transfer" thats they didn't mention that will likely fail on certain cases (Uk security, bank issues, account dups, etc)
If thats the case they still take your money but cancel your order and them you will need to start legal fights to recover your funds. (Hopefully)
They put the blame also on your bank but you can see the money take it by Remitly on your statement. Support will blame your bank
I attempted to send money to my niece for her birthday. They want to know everything about both sender and receiver. After a lengthy on line application I had to call the company, where I was interrogated by a person with a very thick foreign accent, who wanted every last detail about who I was sending to, why, did I plan to send more, how many times I have sent, how long I knew this person, then that still wasn't enough. He actually wanted me to send a copy of my bank statement.
Major red flags. I believe this is a scam
I called Remitly on Saturday to tell them someone stole my information. They said they would not allow anymore transactions with my bank account information. On Monday I wake up to see another transaction has occurred for another $1200.00. I have called and it is the same scripted BS. I am filing a class-action suit against them. They do not realize this is going to cost them so much more money. If anyone else is interested in doing this lawsuit reach out to me. *******@dataalliancegroup.com
I have a verified account Tier 3. Transferred USD 2000 to my India account - they asked me to upload documents and call them again for verification. Obviously it is a technique to hold onto funds for longer time. Fraudulent company could not tell that they needed verification before submitting transfer request.
My primary concern is the call center representative doesn't have enough interest in my frustration and does nothing to alleviate the situation, neither psychologically nor monetarily.
My money transfer was on hold. I was emailed that it would be a few hours. The other bank had the money I was told...
If there is a reasonable expectation that the other party will refund the money in question (I asked for them to cancel it so I can use a different platform), then Remitly should refund me right away of their own accord.
I signed up with this company to have a transfer done on March 30, one week later and the money is no where to be cashed or even found. They charge you premium fees to transfer and they will stall you with all sorts of stupid justifications that their customer service isntrained to tell. One of the worst companies I dealt with. Trying to get your transfer cancelled and your money back is like pulling teeth with these clowns. They should be banned from doing business and fined. I am suing them for waste of my time and my recipient's time.
Do not do business with remitly unless you want to be frustrated. They locked my account almost immediately after opening it for no reason. Customer service is TERRIBLE. They will not help you, will not explain anything to you, and are rude. Please save yourself the grief and take your business elsewhere.
I sent 3 transactions in a matter of three days but the company did poorly by all standard. They were easily withdrew money from my account, in minutes in fact, but took days to reach to reach to recepient. Their handling of business during covid19 was a disaster, no phone, no email, only chat (average wait was 2 hr) Pathetic response and no back up whatsoever.
Don't use this service to transfer money unless you are willing to wait for quite awhile. They want to verify the source of who is sending the money which is fine, but not in the time they tell you it will occur. I verified my identity and was told 1-2 hours for review. Here we are 8 hours later and the party I sent the money to is still waiting for it. Luckily, not an emergency, but next time I will use PayPal.
I have been using Remitly for 3 years. Out of the blue my account was locked. They said supious activity. I thought maybe someone tried to hack the account. No they said I was violating their rules. They would.not say how. All k ever do is Sen money to family. The customer support person hung up on me. There is no recourse. They just shut up down and flip you the middle finger.
Overview
Remitly has a rating of 1.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Remitly most frequently mention customer service, bank account and money transfer. Remitly ranks 153rd among Money Transfer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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