Remitly

I sent money to Brazil on 15th December and this amount didn't get to destination yet. I've been waiting for this solution for 4 days. I'm very disappointed with this app.

Worst app to transfer money
They will add receipt without sending alerts and stole ur money and say they are not responsible for money and block you for further contact

I had sent money overseas during the COVID pandemic for what turned out to be a scam. Remlity apparently suspended my account because I was the VICTIM of a scam. Blame the victim!

This App is a joke. They will keep asking for your ID, your PASSPORT NUMBER, your address ( they requested it 6 times!) Reason for sending money, they will cancel your transaction even after you sent them everything they asked for. Its a JOKE. Horrible, just HORRIBLE APP. I WILL NEVER USE REMITLY AGAIN.
Ghey should be shut down for Horrible customer service.

Platform for scammers to rip you off!
Beware
Customer service is terrible
Get scammed and they shut your account down and scammers keep thiers

I would never use this RIP off Knock off company Again. This is a pertend western union /paypal. Dont trust them

I am very upset with their service. I called them five times and no one fixed my issue. They don't reply on time. Put me on hold for so long time. VERY POOR SERVICE

Remitly sent through my first money transfer of $200usd to Mexico just fine. But when I tried a second transfer, it initially went through, but then Remitly sent me an email saying there was an issue, and I needed to log in and answer some questions. So I did that, mostly pertaining to the person receiving the money. But they also wanted a photo copy of my bank statement! WTH! For a $250 transfer? I called my bank and they said don't do it. It was a 5day transfer straight from my bank to remitly they would have had plenty of time to get the money and send it on absolutely NO reason for them to request my bank statement. I had quite an online chat with one of their customer help agents what a joke. He gave some song and dance about Mexico wanting to make sure I wasn't laundering money ($250? Please!) and a bunch of other crap that made no sense. So I refused the demand, and they cancelled my transfer. People, this company is either getting hacked, or they are running an elaborate scam. Run, Forest, run!

I sent money to my bank account in another country, acording to them money would be next day, it has been 15 days and money has not been transfered. Awful service!

My review is in regards to Transaction IDs
R*******296 and
R*******418

Horrible experience. Scheduled a payment, they asked for recipient ID which was provided, then they made some lame excuse of "suspicious activity" and canceled the transaction. Contacted support, the support agent told me "After careful review, this transaction was cancelled to ensure we comply with our Risk and compliance policies."
I said this is very generic, give me a specific response that I can fix.
She replied "well this is just verification processes we need to compliance" - again a generic response.
I asked what is that they were unable to verify.
She replied: "that is a process that makes risk department. If you want I can escalated the transaction to that department so you can received a contact from them I they can answer to that question in specifically way"

I agreed and created another transaction. Which was also canceled without being given any valid reason.
Support was in broken English and mostly generic - the company failed to live up to the standards of customer service.
I would very strongly advise everyone to find another source to transmit your money instead of wasting your time with these people and frustrating yourself and the receiver of the money.

Remitly was the best for me as transfer Rates were Good and transfer was quick and Fast. I also got Bonus of 25$ When I used remitly for first time with link http://remit.ly/56ld8h

Remitly was the best for me as transfer Rates were Good and transfer was quick and Fast. I also got Bonus of 20$ When I used remitly for first time with link - http://remit.ly/btclhc

Poor service and very poor customer service
For 1 transaction I find hard time
It's was second time I use it but it's was very bad experience
And even when you call Custmer service they don't help you they just spend your time
I use too many times transfer wise it's the best for send money and safe for your money

I transferred a big amount through Remitly from UK to India. Remitly confirmed that the funds have been delivered to my bank account in India so transaction has been completed. When I checked my India bank statement after almost a month, I couldn't find the transaction and money. When I contacted Remitly customer service, the lady on customer service was very rude. She said the money has been sent to the account. When I told her that the money hasn't been received in my India bank account and requested to identify where the money has gone, she refused to discuss any further details and said money has been sent and nothing can be done. When I contacted the bank in India they confirmed that the funds where sent back due to some error in the transaction. They also provided me a report of this returned transaction. Remitly accepted that the funds were returned when I supplied this report to them.

Remitly held my money for almost around a month without my acknowledgement until I identified that the money hasn't been transferred. Their app as well as the customer service person repeated confirmed that the funds had been delivered when that wasn't the case. I required to chase up continuously with Remitly to get my money back and had a very stressful time. I will never use their service ever again.

They take tour money and even if you sent identificación they say delayed processing issues! Take more than 2 weeks tomorrow Timoteo tomorrow and the waiting time is horrible

The initial experience was satisfactory except the fact that the transfer took over 3 days and was paid on the fourth. The second experience and the anguish is still ongoing. Initial the site said the transfer is absolutely free but towards end it said it is liable to a fee of £2.99. The rates as not competitive and now the bombshell of the fee but I still proceeded because of the first experience. But now it is over 4 days the transfer hasn't reached the recipient who is in desperate need of the money. You cannot contact them in any way and this is conveniently being blamed on Covid-19 virus. I have send them emails requesting refund of my money and the fees but no response whatsoever. This is diabolical and disgusting way to treat a customer who is the foundation of the success of the business. This utter disrespect and disregard is unacceptable from a successful Company. Avoid them at all costs. There are other better companies around; shop around on comparison websites such as Monito. Thanks reading and good luck

On april 25th I sen******* rs to my relative, Remitly put into wrong account and refuses to return my money

Remitly refuses to give me my funds that were never delivered to the account in Mexico. They keep telling me that the funds were delivered, however the individual never received them. They change the date of when i will get the funds they said 3 days, now it's 21 days. They promised a call back and Amanda A the supervisor does not return calls. When you ask for a sup they have you waste your time waiting for a callback. On Wednesday they told me the sup would call me back in 30 mins and today they said they couldn't give a time frame. THIS COMPANY IS A FRAUD, DONT USE THEM. STAY AWAY.

First and probably last time I will use. Me chasing to trace transaction and did arrive when needed

Nightmare experience being treated like a criminal!
Wish I would have read all these sickening reviews before trying to transfer 50 dollars from my my account in the states to my wife's account in Bolivia!
We have both had our bank accounts in the us for years and have transferred thousands of dollars throughout the years from the states to Bolivia because I trade cryptocurrency for a living and keep my crypto accounts attached to our bank in the US for safety. I decided to try 50 to test remitly to see if it could actually do its job.
Anyway the remily app told me the transaction went through sometime in the afternoon.
At almost 11:00 that night my phone rang repeatedly. When I finally answered there was some women on the line saying there was "suspicious activity on my account" and she needed me to send her a selfie of me holding up my passport to clear my name so my money wouldn't get tied up.
She kept me on the phone probably an hour asking me all kinds of weird personal questions, putting me on hold so she could "review my case" over and over again.
Finally after an especially long hold time she cheerfully returned to inform me that I had violated some rule but wouldn't tell me what it was, and that they would not let me deposit the measley 50 dollars into my wife's account.

I have read the other reviews here, and I can agree, that this is the most unreliable and untrustworthy transaction company I have ever dealt with!
Yes, i transferred money. Yes, my transaction was put on hold, yes my transaction was cancelled due to "suspicious circumstances", yes, they debited my bank account ( which they said they hadn't)...
And, no - I cant activate my Remitly(App) account because they have locked me out, in order to retrieve my transaction.
I have tried to contact them by email:
This is the answer I keep getting:

We currently have limited customer service available as we protect our global team and align with public safety precautions for COVID-19. At this time, we are not able to offer email support and are unable to respond to any email message you send us.

We truly appreciate your understanding and patience and apologize for the inconvenience to you.

We encourage you to find easy answers to your questions on our Help Center, such as:

Track your transfer
Edit your transfer
Cancel your transfer
Why is my transfer on hold?
How sending limits work

If you need to reach out to us, you can find the latest information on what customer service options are available here.

As always, thank you for choosing Remitly.

The Remitly Team

Ha ha ha! Reach out? They keep redirecting me to sign into my (locked-out) Remitly account?
Just like you guys... I've been scammed

N'osez jamais utiliser leurs services. L 'argent n 'arrivera jamais a destination et ils rembourseront jamais.bref c'est sont des arnaqeurs. N'osez jamais

This company is totally piece of $#*!. First they wil provide you horrible service, then they will be proud of that horrible service and some "Glazia Manipon" sitting in Phillipines's Cebu/Manilla/Makati will reach out to you to inform that they are proud of thier crap service.

Stick to Western Union or just talk to your Bank and Bank will get it sorted out. You are doing yourself a favor by not reaching out to these garbage companies and thier representatives sitting in 3rd world countries under the "OUTSOURCING" model.