RemitlyReviews 404

I do not have a Remitly acct., but noticed that several hundred dollars were withdrawn from my bank account. I called the bank and opened a fraud case, then contacted Remitly to give them the transaction numbers and date of the transactions. They literally told me that I should deal with my bank, and they will not look into the situation and don't even want the transaction numbers because I don't have A Remitly account, and they will not look into it at all. Rude, and absolute thiefs.

Vendors are using this site to the unknowing consumer to receive funds for purchases and then not sending the merchandise. I reached out to Remitly (rep) that told me there was nothing they could do! After letting them (rep) know that I was contacting the better business bureau and writing a lengthy review I was informed that the bank rep would contact me to reverse my funds then the rep ended the chat before receiving my contact info! I chatted with a second rep who told me the complete opposite that there was nothing that they could do, which is POOR BUSINESS PRACTICE! IF REMITLY IS RECEIVING THE CONSUMERS FUND AND RELEASEING TO THE VENDOR, REMITLY SHOULD DO THE RIGHT THING AND REFUND THE CONSUMER THEN GO AFTER THE V-EN-D-O-R! DO NOT USE THEM VERY POOR PRACTICE AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU.

I have been a Remitly customer for almost 3 years and have made 120 transfers to the Philippines. I had a brief issue about 2 years ago where they asked for bank statements. At the time I was disturbed by their untimely request for financial information.
Yesterday my account was blocked after I transferred 44,500 PHP. The recipient is expecting the funds in the next couple of days and Remitly blocked the payment after issuing me with a payment receipt (which I had already forwarded onto the recipient).
I tried to contact Remitly Sydney almost 20 times today and their phone service is not working. I managed to get another number online and had a faulty recorded message. To solve my issue the only choice was to use the Remitly chat option. I had 3 chat sessions and chatted with 4 Remitly representatives for at least 4 to 5 hours. They kept on asking me the same questions... I uploaded many bank bank statements from different accounts. They didn't understand that my MasterCard and Visa direct debit card numbers are different from the actual bank accounts they are linked to. Ohhh, man they tried my patience.
My last chat session was with Geron and it lasted for more than 1 hour. He claimed he had no knowledge of my previous sessions so I had to repeat my all over again for the fourth time.
Two Remitly representatives I chatted with admitted the Sydney office had phone issues but not Geron. Geron kept on telling me my phone was ringing and I wasn't answering it.
They behaved like suspicious investigators who had valid reasons for denying me my transfer to the Philippines and kept asking for more and more financial information.
Don't rely on Remitly, they will embarrass you and degrade your good name (with those who are expecting timely money transfers) when you least expect it. I will be making enquiries to see if I can make a formal complaint to the Banking Industry Ombudsman's Office and do my best never to use Remitly again.
DO NOT TRUST REMITLY TO DELIVER.

I opened an account with this service to send some money. The account process was smooth. I proceeded to send money with normality. Problem came when they service started asking me about where I worked, what I do. The purpose to send money. This was no problem and answered to my fullest. A day later, these people closed my account and did not reverse the funds. I had to call and they were not able to help me. These people are very unprofessional! Do not recommend.

I used to send money from Xoom and never had an issue but as soon as I switched to Remitly, it was nothing but a disaster? When I sent the money to Pakistan and my brother had to make several trips to the bank before he was able to pick up the money and the last time I sent money was on December 20th 2020, my brother had to go to several banks to pick up the money, some banks told him that they're not partner with Remitly and others said we did not receive any money yet... So I got so frustrated and canceled my transaction on December 31st 2020 after 11 days. I am switching back to Xoom.

I have never written a review before. You can imagine what lead me to write one now. My experience with Remitly was NOT good at all.

I did send lots of money to Rwanda to support my loved ones using Remitly. After sending via Remitly, I checked my bank account and noticed Remitly had double charged me. Had I not checked my bank account, I am sure they would have gotten away with it. I reported the fraudulent charges to my financial institution (USbank) and requested a refund. The bank then filed a dispute claim. I eventually got my money back after waiting for approximately 10 days.

Since this was the first incident, and I wasn't sure if this was a common place with Remitly so I reluctantly continued to use Remitly to send money to my loved ones.

A few days ago, I sent money to Kigali Rwanda and unfortunately the money was held up. The reason given didn't make sense at all. I received an email stating " our partner is taking look at your transfer".
This didn't make sense to me, so I placed a call to customer service to obtain a better explanation. A company rep answer the phone and told me the identity of the receiptent needed to be verified. Well, this was incorrect, because the receipt registered with her Rwanda National Identification card. I voiced my concern. The rep backtracked and assured me the money would be released asap and I should be patient. I did and waited for few days. Nothing changed. I then called back and spoke to another rep. This rep then told me my money was held up because Remitly was experiencing some technical difficulties therefore they couldn't release the money and they will once the issue is resolved. This was a contradictory statement. My money is still tied up. I am now planning to file cancelation to request a full refund.

Take a way points:
Double check your bank account after sending money via Remitly to ensure that you haven't been double charged. If your money is pending after you had sented, don't expect it to be released anytime soon and your best option is to cancel it. Even if you cancel it, know that you will not get your money right away. You need to wait for awhile.

Good luck.

I have lost money after making an express transaction and it has been a week now and the money hasn't been transferred to the recipient account. No answers yet.

I tried sending money via my debit card and kept saying that my bank denied the transaction. I contacted my bank and my bank stated that they never received the request from Remitly. I decided to send the money from my bank account, this process would take longer but at this time I did not have any other option. 9 Days later the recipient has not received the funds. They keep making excuses and now they just cancel the transaction and are trying to tell me that I need to wait 10 business days to get refunded. Worse service, I kept asking for a Corporate number and they would not provide it. They had me on the phone for over 2 hours and numerous times they hung up on me.

Was promise the funds will be delivered to the beneficiaries by 3.04GMT but when the funds were not available at the specific time called the advisor twice for an answer but they start blaming the beneficiaries bank for not responding which they know of the time difference but still promise saying the funds will be deposited an the promised date. Remitly makes you deposit ur funds but takes 2 days to do the transaction which I was not happy at all