RemitlyReviews 404

First time setting up an account to send money back home due to pandemic. 24 hours late my account was locked due to suspicious activity. I've called numerous times, always being told I will receive a call back to establish a resolution. 2 weeks later and many more calls, now account is officially, permanently locked and there is no one I can talk to for account restoration. Guess the big promo put them out of the customer service business! Official complaint lodged with the BBB, CFPB and the FTC.

Really bad service, worst of the worst experience. They suspended my account for no reason, ive been using my account normally. But just in time that i need to send money urgently for hospital bills, they delayed and daelayed the transaction and ending up canceling the transaction and worse suspended my account. It gives me very bad anxiety as i needed the money to be tranferted urgently, now i cant even use other methods because they got hold of my money. What an actual SCAM. Ruthless! Dont entrust your money with them, save your sanity as well. Stay away from them.

The customer service representative saulo/saolu is very arrogant and not helpful, not willing to tell me the reason why my transfer was declined and said that "Remitly MERELY relys on family and friends recommendations" after I said I wasn't satisfied with the service and would not recommend my family and friends to use it. Even more, right after saying that, he/she directly ended our live chat without waiting for my response. And as a result, unfortunately I couldn't download the chat history, otherwise I would be more than happy to remember the name of this customer service representative clearly and show you how rude I was treated.
I am keep my words by sharing my experience with Remitly especially the customer service experience on google review, app review, trust pilots review and with my friends and family. If Remitly only values business customers who transfer a large amount of money in one transaction, why bother to ask us to refer our friend and family by advertising the bonus? To me, $20 referral bonus wouldn't be attractive enough to ignore the disgusting experience with your customer service representative Saulo or Saolu.
If you are thinking about engaging the service of Remitly, THINK TWICE, unless you are fine with not being respected by them.

Please do not register for Passbook by Remitly, they will close your account once you start using your card, the reason will be that you want them to close your account. I am a US citizen and provided all kinds of supporting documents that they want me to provide, they even asked me more questions than PayPal. It seems that they just want to collect your IDs. This is a scam. Cash App will be much better than them. This is the worst company ever. If you want a US bank account, I suggest you visit the bank in person.

These guys are just pice of crap. Tried sending money to Pakistan, because the app for aria was not working. The money was to be delivered on July 21, they asked for a piece of ID of the recipient which I uploaded right away. The status was showing in progress then. My recipient tried to get the money on July 21. Was told it wasn't available. I contacted their customer service and was told that the I'd was not forwarded to the verification department. And they will send it to them right away. I received an email from them that the money has been transferred to the bank in Pakistan.
The recipient went back on July22, and was told money was not there. I contacted them again and still verification. I asked for a manager, was told it's a part of the service agreement. The whole purpose of family emergency is brought down to ground and only for a small amount of $270.00. Waste of time... won't ever use again.

Worst & Terrible experience. I was a new customer and they offer PROMO rate to new customers but when I was making transaction, the transfer rate changed like there was a 1 CAD = 57 INR on home screen for new customers but when I was making transaction, the rate displayed to 1 CAD = 56.79 INR. The raised this concern to support/service team but didn't got any reply... They are unresponsive and unreliable people. The referral amount also they don't gives to customers. Lots of excuses and talking about terms & conditions bla bla bla... Stay away!.

Signed up and tried to execute a transfer but was met with delays, promises, apologies, more delays and broken promises. Nothing suspicious here, just a retired USCitizen visiting the Philippines. After missing their deadline, 14 hours later they asked for a Photo of my Passport, Bank Statement and to answer 7 or 8 questions. I immediately complied. Two hours later they asked for a selfie of me holding my Passport which I immediately did. That was over 4 hours ago and in about 30 minutes it will be 24 hours since I first requested this transfer. My problem now is they are holding my money so I can't go make multiple withdrawals Over the next few days from the ATM. This company sucks.