Rentalcars.com

Had a long conversation with the contact centre manager. Booked a car weeks ago and was suitable size for passengers as we are all tall. The booking had been changed to a vehicle that was much smaller. I had by chance called the contact centre the day before and guess what. They could not amend the booking. After being on the phone for almost an hour, listening to apology after apology, the suggestion was to cancel the booking and book with somebody else. You can guess my response which had outlined the fact that any booking even a tiny moped would be more expensive than the booking that I had done ages ago. The contact manager then suggested that I book externally and pay the premium price quoted for a BMW that I had originally booked, then pursue a complaint seeking compensation for the value of the rental. The contact manager had said this was not guaranteed. Enlightened with the options that were presented I suggested as they admitted they were at fault that they should pay the difference on vehicles that are still advertised on their search results. Im sure you can see the manager was trying to be extremely helpful with the response "are you willing to pay the difference?" That pretty much sums up the customer service. Rentalcars are cheap but you get what you pay for. A completely botched up booking which they make you pay an absurd rate for due to their incompetence. Looking at the rest of the reviews I wish I was unique, but alas Im just another number.
Spent an hour on the telephone and requested the contact centre manager to listen to the original booking conversation (as all calls are recorded for quality and training purposes) Unfortunately I get a call back 10 minutes later advising myself that they can not access the call. This was on a Saturday evening before the morning of my flight. Cavalier attitude as they gave me the impression that their social life comes before the customer.
The customer service is borderline comical with their incompetence.
Like I said cheap, however you get what you pay for. Wish there was someway I got paid for wasting my time booking and time spent to amend to no avail.

Rentalcars.com are cheats. The slightly lower prices are a tease. The modus operandi is to hook you with a lower price. When booking you look at all the options available and never question the fine print because one simply assumes the details they supply are enough to decide to rent.
What happens when you get to the car rental agency is the opposite of good customer service.
I booked through rentalcars.com and the car provider was Alamo.
We were scheduled to pick up the car at 9:30 am but received the car at 12:03 as they could not find the correct vehicle.
The manager of the Alamo kiosk at Brussels attended to me. So let's not assume it was a new intern.
The first point he brought was to purchase insurance and I refused because my credit card provides the needful. He said that was between me and my credit card company.
He put a liability of Euros ******* against my name and held me liable for loss, damage etc.
He also put an hold of Euros 1500 on my credit card.
All this to pressure me to buy insurance.
When I refused, this man pulled the limitations clause and said the the policy of rental cars.com allowed only 550 km for my 5 days.
After that it was Euro 0.18/km.
Nothing could be done.
I could refuse the car and forfeit $284.00.
Or accept the hold and the liability of Euros *******.
And pay 18 cents extra per km
Now, Rental cars is not accepting responsibility nor is Alamo.
I found out that the milage is 150 km and the surcharge is Euros 0.12.
Rental cars replies each mail through a different person and their replies do not have. Contact telephone number.
They are aggressive and constantly change their version.
Never again. Zero out of 5.

40+ days to get my money refunded, save every phone record for evidence, be persistent, never again!

Stay away from this company- speechless! No service, not accountable to anything, rude and unhelpful

Avoid B-rent customer service 0 staff so mean and rude. They took the money and never accepted to deliver the ca.

I tried to book a car on march 28th. They took my money and no confirmation. Hard to get money back.