Rentalcars.com

We rented a car from RentalCars while in Iceland and purchased insurance for said car through RentalCars for the duration of our trip. When we picked up the car from EuroCars, it was heavily snowing and windy making it difficult to see, as well as there being about 4 inches of snow accumulation on the ground and car. These factors made it difficult to properly assess the car but EuroCars assured us there would be no issue.
We were EXTREMELY careful while driving the car and parking the car in any locations. We did not hit, bump or damage the car in any way.

Upon returning the car to EuroCars, they stated there was a very small, approximately 1 inch scuff mark on the front bumper. This was very minor and I know that we did not put that scuff mark there however it was not noted during the original assessment of the car due to the tumultuous weather. That scuff could have been easily overlooked due to the blizzard that was occurring during that time.
EuroCars stated we needed to pay $600 for that 1 inch scuff mark because it was considered damage. We purchased insurance through RentalCars as I mentioned. So we immediately called them once we were being charged a large amount of money for damage we did not cause.
The representative at RentalCars stated we needed to pay the $600 but once we submitted the claim to RentalCars, we would be fully reimbursed. With that said, we trusted RentalCars, paid the $600 and left.
Upon returning home and submitting the claim, RentalCars has now stated they will not reimburse us anything. They stated we need to go through EuroCars (the company who we physically rented the car from, even though everything was set up via RentalCars, rental and insurance).
We were lied to and misled by RentalCars who gave us false information. We purchased insurance through RentalCars to cover things like this. We did not cause any damage but are being blamed for it anyway. And this is what the insurance should be covering.
RentalCars has not been helpful, they are merely pushing the blame to an outside company. RentalCars was misleading and blatantly lied to us to get their money.
I do not recommend RentalCars to anyone and suggest everyone beware of this money hungry company. Book through someone else.

Terrible rental with Noleggiare in Italy through RentalCars.com. We booked the car from Pisa Airport and our information said we collect car at Pisa Airport. Then we travalled with family and babies to the rental car area but there was no Noleggaire. So we asked around and finally someones helped to get the phone number. Then no answer on the phone. So we went pack to the airport to try find someone. Then we finally made contact with phone and you came to meet us at airport. 3 hours later! What a waste of our valuable holiday time! Then we still had to drive to the industrial area to get the car. And finally we got a smaller car then we paid for. We paid for Renault Cleo but we got a tiny, cheap, plastic Citroen.
When we dropped off car they wanted to charge us to clean the car because I left a plastic bottle and packet in the car. I refused and removed the bottle and packet myself. Never again with Noleggiare! They are lying when they say you get the car from the airport. Other people we met also had the same problem through Ryan Air. The phone number on their car order was incorrect so they had no way of getting hold of you until we luckily met each other at airport. Wont make this mistake again and wont use RentalCars.com ever again.

I am not sure how Sixt and rentalcars.com collaborate but it was a terrible experience and I dont recommend it to anyone. I have now overpaid, rentalcars.com put loads of money in its pocket for absolutely nothing (Sixt confirmed when picking up the car that no insurance was included in the package) and have a terrible/obnoxious customer services team. Never again.

Huge scam and do not get me started about this Philip guy from customer services whom I had to endure over the phone when trying to understand what amounts they charged me extra for.

In May 2018 I go online to reserve a car with Sixt via rentalcars.com and was debited immediately 570 from my account. I picked up the car at train station on 14th July at Sixt counter and first i cannot even take the car because the reservation name does not match the card name my wife and I want to use for the guarantee. We are there with 2 kids and my wife is pregnant but nothing can be done until we have to give a corporate card as only solution we ourselves came up with.

A few weeks later I get the invoice from Sixt telling me that we have to pay an extra 74 for the car seats on top of voucher of 470 - the question is where did the 100 go from the upfront payment? I call Sixt to clarify but they do not care and tell me to go to rentalcars.com. I call them and Philip answers telling me that the IT system is down. I ask about pricing policy but he says each customer is different (so they can scam them i start thinking) and after waiting 30 minutes the IT system is back up and he tells me that the difference is for an insurance I paid straight to them and not Sixt. In his answer he tells me that my quoted 25% overpayment from earlier was wrong - the nerve of this guy!

Booked a car. CC charged. No booking confirmation sent. Help does nothing. Always promises, no action

I was 1 hour late, got no car, no refund of 650 euro and no answer. Be aware and never pay in advance

I prepaid for a rental car to pick up at Dulles Artport and there was no sign of a car they stole my $292.00 dollars

The worst car rental company: not very serious and professional, without attention to the customer. I'm very disappointed.