Rentalcars.com

Booked my car 3 days ago, card charged for full value... confirmation not sent. Now when I chased them, they said vendor is cancelled the booking.

I placed a booking of a car to drive from Auckland to Wellington for my trip in Feb/Mar 2018. During my booking, I had to pay a deposit and wanted to pay the full amount but had trouble paying for it because of some issues on their side. After a long and tiring webchat with their inefficient customer service, it was finally settled.

When I was checking my rental voucher, I cannot find any inclusion of GPS rental even though I remembered renting it. When I contacted them through the chat, the Customer service (by the name of Hristo) said it is not included. He then proceeded to quote 69 NZD for rental when I checked and found that it should be 60 NZD for 6 days rental. After looking through the webpage with my rental (not the voucher) I saw at the bottom of it that it does have a GPS included.

When I proceeded to question him, he apologized and said the system was not updated. What!? You are an online booking system and it is NOT updated?!

This is a scam folks! DO NOT RENT THROUGH THEM!

I won't

They canceled my booking, i couldn't contact anyone by phone. I paid full amount and received no refund. I will never use again.

Be very leery of booking anything with Rentalcars.com from or Fox Rent A Car. Especially if you're a woman traveling alone. You will be left with no help, no recourse and no way to contact any of the companies if something goes wrong.

I booked my car on May 10 for Aug 8-11 in Austin TX. They collected all my information and my CC number. I picked a compact car from Fox Rent-A-Car. The car wasn't cheap. 3 days was $240.00. Yes my CC works fine and I have a license. This isn't anything they can put back on me.

My flight arrived on time. I got to the counter and the Fox agent told me they didn't have anything for me. He could upgrade my reservation to a compact SUV for another $90 per day. $90 more per day? For a compact SUV? That's outrageous. When I said I wouldn't pay that much he shrugged his shoulders and handed my license and paperwork back.
I asked if there was anything else and he said "sorry, we cant help you.". That was it. They wouldn't answer questions, help me find a way to get another car, absolutely nothing. He actually pulled out his cell phone and got on a call ignoring me. The woman working with him was typing on the computer and refused to look up.

When I travel I carry a paper copy of everything. The confirmation paperwork for this car doesn't give any kind of phone number to contact Rentalcars.com. Contacting Fox Rental didnt help. They didnt care. Rentalcars.com is on FB so I messaged them. They gave me an international number. Really? There honestly was no one to help!

Thank goodness for Alamo Rent A Car. One of their agents noticed I was getting frantic. Before I knew it I was in one of their cars on my way. They even gave me a better rate.
I will NEVER use rentalcars.com or Fox Rental cars again. They literally left me abandoned in what could have ended up a dangerous situation.

I booked a reservation today through Rentalcars.com for a car in Las Vegas. The rental company was EZ Car Rental. When I went to the counter, a very rude, smart a** woman asked me if I had a reservation. I said yes and she said the counter was closed for reservations and she only handled walk ups. She told me to go to Advantage Car Rental who owns EZ and they would handle my reservation and get my car. I went to Advantage where there was a long line and I stood in line for 45 minutes. Another rude, smart a** woman told me to go back over to EZ because the employee who actually ran the counter was back from an extended "break" and would handle my reservation. I went back over to EZ and the ultimate smart a** of all time told me that he didn't have any cars which was a big fat lie. The smart a** woman who only handled walkups was renting cars to anyone who walked up without a reservation. The ultimate smart a** jerk refused to honor the rental cars.com reservation which forced me to leave and walk over to the National counter where I rented a nice car in 5 minutes and was on my way. I lost over a hour of my time and was treated very rudely and unprofessionally by the EZ/Advantage clowns.

Obviously Rental cars.com deals mainly with these third rate, unprofessional rental companies. They suck people in with ridiculously low rates and then the unscrupulous car companies claim they don't have cars at those rates, try to force people to purchase insurance and other optional charges. If people refuse to do that and demand that the reservation contract be honored, then they are told there are no cars. This is nothing but a scam set up by Rentalcars.com and carried out by the unscrupulous rental companies.

I will never use any of these unscrupulous companies again and encourage others to avoid them.