Rentalcars.com

Don't use this site. Customer service was the worst I have ever dealt with with any company. I feel like I was just robbed.

The dealer said the car was not available and pricing was not either. Contacted rentalcars.com but they will not refund

Third time that I used rentalcars.com. No problems with the first two times. This time, booked a car through them for a holiday trip, supplier was Sicily by Car at Rome Fiumicino airport, reservation in January for a trip in April. Rentalcars.com charged my credit card immediately in January. When trying to make the 1000 deposit in April Sicily by Car claimed that my Visa credit card didn't work. First time in 30 years that it would not work, and I travel a lot for work. We called the credit card company representative in Finland on the spot, and they confirmed that there is no problem with my Visa credit card, nor with the deposit amount, but the credit card machine of Sicily by Car is faulty, causing the Visa computer to refuse the confirmation. They told us a way to bypass the problem (feed the data manually), and wanted to talk with the SbC representative directly. Sicily by Car representative didn't want to do neither. We then offered my wife's Visa credit card to be charged for the deposit + 60 for additional driver, with sufficient credit, but the same problem occurred, as their credit card machine is faulty. We then offered a third credit card (Diners Club) and they refused this card. Sicily by Car representative then didn't want to talk anymore with me. We called rentalcars.com. No reply. We ended up renting a car on the spot at another rental company, including a deposit, using my same Visa card, total sum about the same as the original deposit. No problems whatsoever with my Visa card or the new car rental. We called rentalcars.com several times and put in a claim to get the rental price back and compensation for the additional, more expensive rental. Very little responses so far (4 weeks since the rental). So far, only the insurance part of the rental sum of the original rental has been returned to my credit card. What should have been a 188 rental has costed me about 580 plus the holiday time lost, phone calls and emails afterwards to rentalcars.com. Never again rentalcars.com!

Were tricked! Extra fees, taken advantage of, different car than reserved, not clean and bad service! WTF