Rentalcars.com

They canceled our reservation without our permission and kept %60 of our refund and said we could rebook at 5x the original price! SCAMS!

I made a booking on the 23rd December 2022 with carrental.com for a 9 seater car, for £600 for 5 days with insurance and had confirmation of the booking. The booking was made for picking my in-laws and family members up from London and traveling down to Devon to meet the mother who has sadly now passed away.

The booking was for the 28th December 2022. They emailed me on the 27th December 2022, 12 hours before picking the car up that this car wasn't available and if I called them they would be able to offer me an alternative solution, so I called and talked to a lady called michelle. She found the same car for the same dates but i had to pick it up from heathrow instead of shepherds bush which wasn't the end of the world. She then said we can't amend the booking but we can cancel the one you have and make a new booking, although the new amount was £1700 she assured me and sent me an email confirming that l would be able to get a refund for the difference and they would honour original price when the booking was complete. Bear in mind a train would have cost me £750 round trip so if l had to pay £1700 without getting this back the option would have been train 100% percent. With only 12 hours to find something else, losing my bargaining power with any other company l made the booking thinking I would get my money back.
After the booking l opened a case with evidence of the email that the lady sent me saying I would get my money back and they would honour the difference in price. Now on two occasions the case manager has closed the case saying l made a new booking and they gave me my money back for the old one so they don't see it as a problem but they offered me a 10% voucher for my trouble. Not only did l take this as an insult it was very difficult to talk to a customer service team member without being told to just open another case or the case has been resolved. I've called maybe 7/8 times and I'm not getting anywhere.
L still havent had the difference in price back and it's not looking likely. I would advise not to use this company as you'll either be left out of pocket or without a car the day before you need it!

The take mony from your card two times but no booking no car the steel your mony and the are not friendly no the Phone associaal

Worst company ever. I would NEVER recommend this company to anyone. I booked my car two days ago and it kept stating awaiting confirmation. A day before my trip, I logged on and chat to an agent who told me the confirmation was rejected. She found me another similar car and I would received the confirmation email soon.

I did NOT receive the confirmation email soon. So I logged back in to speak to another agent who told me it was also rejected. I informed them it is best to let me know before 5:00pm my time (as they are located overseas), so that I am able to look for a different car company and would not be stranded without a car. As most companies close at 5:00pm, if it was any later than that then I would not be able to search for alternatives. I STRESSED on this point repeatedly and was ASSURED that the agent would let me know if there was no car by 4:30pm. Unfortunately, they cannot keep to their words. I subsequently followed up every single hour after that but they just kept saying they are trying to help me locate a car and their team is working on it.

I was also told that the staff following up would call me soon. I did not receive a call so I checked back with them as I was worried he would be off work soon. I was informed yet again not to worry as he's working on it and did not forget and would get back to me soon. Unfortunately that again is NOT TRUE. By the time I checked back with them a third time, the staff has already left work.

It's 3:55am and I am supposed to pick up the car at 10:30am. I cannot go to bed because my entire trip is ruined as I have no car. This could have simply been prevented if they kept to their words and informed me at 4:30pm that they could not confirm a car so that I could source for other companies.

I have saved up an entire year for my trip, hotels booked and returned flights booked as well. All they can offer is to refund my money. But what am I going to do with that money now? All the other plans I have paid for cannot be refunded.

Trust me, if you do not want to be stranded and have all your plans destroyed do not rent from them.

I hired a car from this company from the 12th December to 14th December as I had to return to the UK for a funeral. I booked through Rental cars. My flight was an hour late and when I got on the bus to take me to the car hire place I received an email timed at 7mins earlier, telling me that as the flight was late as a goodwill gesture I can pick the car up in the morning. So how on earth was I going to get home? I live in a rural area. So I had to rent another car. When I eventually arrived home I emailed Green motion to tell them I wouldn't be picking up the car in the morning. Today I noticed that it was deducted from my bank account. I contacted Rental Cars who tell me that as I didn't telephone their help desk I wasn't due a refund. I am 72 years old, totally stressed trying to think of how I was going to get home but should have remembered that I should contact Rental cars help desk rather than Greenmotion Car Rental. When I sent them the copy of the email cancelling I was told it had to be 48hrs notice. Although I was put in a seriously dangerous position of trying to make my way home. Please, please, anyone considering using Green motion or Rental cars DON'T THINK ABOUT IT. Oh they said they are giving me the insurance money back.

Customer Service is absolutely non existent and structured to frustrate the Customer
Pay extra and go to a reputible firm

In June I happily booked a car with rentalcars.com.
They offered low rates with a company called Easirent.
When I arrived in Tampa Florida, the shuttle to the rental car building was nowhere to be found. I called the service desk and there was no answer.
When the shuttle finally arrived the driver would not get out to help me with my bag, when we got to their death the driver would not get out of helping with my bag. Upon entering the off-site location I saw that it was dirty and filled with unhappy customers. Many people complaining of a two-hour wait oh, and no bathroom facilities oh, and nowhere to go Define facilities as it was in a industrial area. While I was there while I was there people were treated poorly denied bathroom use, cars were giving that we're filthy inside and rejected, cars with body damage, and cars with flat tires. After waiting almost two hours it was my turn at the service desk. When I complained about the long wait I was threatened and put out without a rental car. I attempted to contact easirent and was unable because it just sent me for the same lady who refused me a car.
I contacted my credit card company and ask them to stop the charges from going through.
Easirent claims I never showed up for my car or that I showed up excessively late.
The charge on my account comes from rentalcars.com. After explaining the problem they refused to refund my money. And sent a 16-page respond stating that I was late to pick up my car. They refused to help me and put the blame on me rather than the shotty company they reserve my car through. I suggest running from this rental car company. Not just easy rent, for rentalcars.com as they will not support you in any way shape or form and look for any way to keep your money. Even though I was stranded in an industrial area in Tampa with my bag and had to find other Transportation they didn't care. I had to walk, take a bus, and find another car to rent.
Do not, I repeat do not use rentalcar.com as you will have no ability to
Challange a bad experience, the will find any way to SCAM YOU and keep your money. I wish l could give negitive stars.
Pictures are of the car I need it to rent because EZ rents and Rental cars.com left me stranded.