Rentalcars.com

Do not go through rentalcars.com. They are rogues and take your money. I changed my pickup time by 1.5 hours 11 days prior to collection by phone and they did not pass this on to the rental company despite me paying for the car in advance. It was my car for the period, but because the car rental company was not advised of the changed collection time by the broker, rentalcars.com, they rented it out to someone else!
Go direct to the car rental company and avoid this company like the plague, they are crooks.

We rented a car in aug 2017 in the uk. We were charged 4 different amounts, a car that was supposed to cost us 160 euros ended up costing us 1,130 pounds and a separate fee from green motion. My credit card company told us the charges look bizarre and to write to rental cars for an explanation. We have phoned and written with no answers just a run around... I definitely feel scammed... Thankfully my husbands brother is a lawyer and can help us with finding out about our consumer rights.

We were traveling to Washington Dulles Airport, and we reserved an one way rental car, that we can drop in Newport News, and we specifically choose the one way option.
During the checkout we have paid the total amount.

When we arrived to DC, Enterprise agents didn't accept that reservation, saying wh have to pay much more, since it is going to be 1 way.
All the efforts to contact rentalcars. Com didn't succeed.
Now almost daily I am getting spam e-mails from them.
I have unsubscribed, but this doesn't help as well,
I put their address in the "blocked" list, but from time to time they keep changing their
Address.

Our impression is, they are just fulling people

I booked a car with 2 drivers for a trip to New Zealand. Instead this company charged me for two cars, instead of 2 drivers. I notified them immediately in October (before I even left for my trip) and have had a huge run around ever since. I have proved this with everything they have asked for. My trip now is over so the car rental company in New Zealand even notifies them that only one car was taken. Still no refund. Every email is from a different service rep, they all ask again and again for my credit card statement, my booking number, and more. They asked me to phone and was left on hold to the uk so long my cell phone bill was outrageous. Still no resolution. I have had the run around so often I have now reported it as fraud to my credit card company. Beware! I will NEVER book with them again.

Really wished I'd googled for reviews before using these scammers. I was booking a 2 day car hire at just before 6pm and was needing the car at 10am the next day. Issues I had were:

- Site told me a car was available. So I booked it. Confirmation message told me it could be up to 24hrs before the actual rental company would confirm. This was no good.
- Going back into the booking I noticed that Enterprise had additional charges of circa £43 which were not mentioned when booking the car. So their information is a lie.
- I then cancelled the booking, but despite the google ad clearly stating "no cancellation fees" they kept all the money. I had cancelled within an hour.

Customer service hide behind "T&Cs" and won't acknowledge the series of misinformation and lies on their site and ads.

So please just book direct. I don't see what value these middlemen. It doesn't function as a "price comparison" when the prices are unreliable and promises of good practice are not upheld.

Nu rent a car is great place to rent from donell was very helpful and so we're the other employee as well I will go there again cars are nice and clean reasonable prices I recommend this car rental

We booked and paid online, two months in advance, for a car in Florence-Italy, to pick up at 10 o'clock. We arrived on time, only to wait, with kids, for more than 1 hour and a half, on the street in a 38 degrees temperature, to get served! Horrible, dreadful experience. You can see the staff working soooo slowly right in front of all the waiting customers eyes, without even having the decency to hurry the pace a little! Plus it turns out their insurance is a scam!

To resolve my issue of the car not being given to me at pickup due to the fact that I booked with my husband's credit card instead of one of my own, I've spoken to around 10 agents. Every time, I was told different things. Their English writing was poor, so bad that a ometimes I could not even understand them. One of the customer service agents promised a solution, but that was then denied by another. At that moment, after spending hours on chats and calls, I decided to take my loss of €700. A gentle warning, do not rent with rentalcars.com to spare yourself from their horrible customer service!

I booked a car which was written in the offer literally "free cancelation". Then, when I needed to cancel, they stated that there was a cancellation tax - which accounted for the same amount I have paid. I called them twice, sent three e-mails, and they stated that I did not cancel, even though If I had cancelled, I would have agreed to loose all the money. Do yourself a favor and do not do business with this company.

I would never have used this company except Priceline offered a car through them. American Airlines canceled over 2200 flights today and I needed to cancel my tickets, hotel and rental car. The tickets and hotel were easy. No charge. The rental car company sent me an email and all I had to do was click to cancel. I did that. Then they charged me $70 for the cancellation fee. The total rental was 90. When I called them and they said that since I had chosen the online cancellation option they could not help me. What? I asked to speak to a supervisor and they basically told me to go t pound sand and hung up. I called the credit card company and they quickly canceled the charge. If you do an Internet review on this company you will see loads of complaints. But you don't have to trust me, use them and tell us how it works:-)