Rentalcars.com

AVOID THIS COMPANY LIKE THE PLAGUE. I was just hung up on by employee number ******* (Katrina), absolutely terrible company with terrible customer service. If you arrive more than 5 minutes late they have the ability to cancel your booking and offer you a zero refund. Due to a flight delay and then cancelation I was unable to pick my car up at 10:30PM one evening, and I arrived in the morning to pick up but my booking was canceled. Meaning, they kept every cent that I paid and provided me zero help. I gave them notice and heads up, but they don't care at all. The customer service is terrible and they don't care about their customers. This company is a total scam. I would recommend booking directly with the company rather saving a negligible amount of money booking through them. TERRIBLE COMPANY, AVOID AT ALL COSTS.

TOTAL SCAM!

We booked through rentalcars.com and paid in advance by debit card to rent a car from dollaruae.com. Apparently in Dubai a credit card is a compulsory form of ID even if you have paid and have a passport. Since we didn't have a credit card tohand, we were refused rental and the adviser said the booking has been cancelled and we would get a refund and as proof gave a copy of an email she sent to the head office cancelling the booking. After returning home we checked the booking email and realised that the online company was registered in the UK and that sounded odd so tried contacting them to inform them as well, however none of the numbers on their site worked and we had to send an email instead. And now the 2 companies are insisting that we should have contacted them separately on the day of collection and that rentalcars.com was not aware that our booking had been cancelled - this seems very odd and self serving considering they communicated the information regarding the booking to dollar in the first place and call themselves their partners.

They are refusing to refund even part of the AED 2000 (over $500) that they took as advance payment.

The entire rental agreement has been drafted to scam customers since the contract is so long and technical you would need a lawyer to explain it to you

JOKE FROM A COMPANY! THEY CHARGE ME IMMEDIATELY AFTER BOOKING AND MY CREDIT CARD WAS NOT ACCEPTED AT THE TIME OF PICKUP.

NO REFUND! COMMUNICATION WITH THEIR "CUSTOMER SERVICE". JOKE!

I have used rentalcars.com before in europe and have had an overall positive experience. However, their North and South American Services has been terrible.

Chile-2016. Rental car company offices were closed upon scheduled arrival. 10:00am on a Sunday, and were not scheduled to open for three days... If I had know this during my booking I would have looked elsewhere.

Mexico-2016. Visa's CDW (Collision Damage Waiver/Basic insurance) was not accepted by rental car company. Instead, to rent the car for a week the company Firefly would charge us $638/week for insurance... Beyond ludicrous pricing... For this price, we asked to see the car first. We were led to a nearly empty parking lot with one car remaining. The sales person said he was surprised how busy they were and that eh only had one car left (ours from our prepaid reservation). The car looks like it had driven through the trenches in World War I... Scratched, dented, dinged, and any extruding appendages the car had initially had been ripped off as it most evidently had been birthed through a cinder block wall... good heavens... the imagery of that prose...

Needless to say i will not be renting with RentalCars.Com in North or South America.

I booked a car 1,5 months before I needed it. Then (15 days before pick-up date), I decided to change the pick-up location. First of all, I contacted their support to find out if I have enought time to change the pick-up location then print voucher etc. they told me that it should take up to 48 hours. They also asked me if I'd like to change the drop-off location and I agreed. I asked if they require anything from my side to proceeed with my request before I left the chat, they wrote that nothing else is required and they will contact me by email. After 3 days I decided to check how the things are going. Guess what? I was told that they even didn't send my request cause they need my to confirm the drop-off location by the phone! I asked them just to change the pick-up location in this case (cause I didn't have time for a call etc.) and they told me that the request was sent to the rental company. Then I got in touch with them every 2 days and checking the progress (cause the time was passing) and at the end I asked to cancel my request cause I didn't have enough time to wait till I pick up the car. During the entire hire process and pick-up change, nobody got in touch with me. Moreover they didn't nothing with my request. I suggest to not use this service! Just use any other instead of this one

I RENT A CAR from Brazil to pick in France At 10a. M, I arrived 13p. M because the train station of part dieu was evacuated for security resons. After 3 hours the supplier said they had my reservation cancelled for no-show, condition I have never heard before and it was not signed in any email ir term and condition, but just because they had no cars available.
I spent an hour with the vendor on the phone abroad and they decided to charge me full booking, for no-show even knowing I was calling from the supplier desk, because I did not accept to change my booking and pay 3x more for the same car.
If you don't wanna DAMAGE your holidays I advice you to not use this website, neither Alamo rent car SERVICE.

Every time I travel overseas I use the same company but this time I thought I would try RentalCars.com. I was thrilled when I found the great rate they offered. As is often found in real life SOME THINGS ARE TOO GOOD TO BE TRUE. Their paperwork said we could opt to add insurance to our rental. I even made a telephone call to the company to verify this information. They were not able to find out and said they could not reach anyone in Shanon to confirm. I decided that since I had it in writing it must be true. When we arrived at the Shanon airport in Ireland, feeling rather travel weary and exhausted, we were informed by the car pick-up desk that insurance was not an option. It was required. What could we do at that point? My family was tired and staring at me... We had to have a car and the desk had the keys. The only choice was to pay the insurance which cost more than the original car rental. I will NEVER rent from this company again and I will do what I can to inform others that they need to be prepared to pay twice what they expect. My advice is to rent from a more reliable company.

The worst experience with a car rental EVER

Booked everything on rentalcars.com, asked for "Full protection" and paid in advance. Upon arrival at La Palma airport I got the first bad surprise: they told me I could either pay a 655 deposit by credit card (refundable at the end of the journey) or pay 87 - non refoundable. As I didn't have the 655 available on my credit card I had to pay the extra. On top of that I had to pay another 100 deposit for the fuel. The day of the departure I returned the car to the parking and went to the office to return the keys and get the 100 back. They made me wait for 20 minutes before opening the office and then another 30 minutes while somebody went and checked the car - all of this just to be told that I would not get the 100 deposit back because the car was "not clean enough". The girl at the desk said that if was not happy I could go to the police. My flight was departing in less than half an hour, I had to go. I call this a FRAUD. Two Dutch tourists were more lucky as they were only stolen 50. NEVER in my life am I going to use rentalcars.com or Herz again!

Made a reservation for a car in San Antonio, TX for a family vacation. My plans changed as I am a medical provider and our area is having an outbreak in CoVID-19 cases again. My son was flying in before me due to the change, but rentalcars.com would not change reservation name to his as he and his family (with 2 small children) were now coming in before me. I waited on hold for >45 minutes with actual rental agency - they couldn't help me cuz it was made through a 3rd party, Rentalcars.com would not answer their phone as they are overseas in England / Wales - they would not help through email. I even asked my daughter, who lives in town to go to airport and see if they could help as I was told possibly they could. I am so sorry I did not pay better attention when making reservation, now our family yearly vacation has a big hitch in it. My reservation will be lost as I don't get in until the next day due to my work. Now I will have to "buy" a car for the week instead of keeping / getting the one I made in advance. What a scam! Renters beware. Not at all customer friendly! Oh and to get this posted I have to make an account so they can harass me now. No help and no privacy!