Rentalcars.com

Hired from rentalcars advised to have the full coverage insurance which I did
Then told by the company I collected the car from as it wasn't their cover it was invalid.
Hired the car Full to Full. Returned the car Full, nobody to return the car to just a letterbox. On arrival home, charged to refill the car. Luckily took photo to prove it was full.
Getting nowhere trying to get a refund. They're not interested why would they be they've already had your money.
DO NOT USE THIS COMPANY ULESS YOU WANT TO BE RIPPED OFF

Absolutely disgraceful service! Booked a hire car in Nov 2021 from Chambery Airport for 12/03/2022 -got an email from Budget to check in but the booking didn't exist, Budget stopped operating out of Chambery months ago and Rentalcars didn't know! After many emails telling them they conceded that budget weren't there, today ( the 11th) I have managed to speak with someone at Rentalcars who said you can have a refund we cant get you a car! -if it hadn't have been for me checking i would have been stranded at Chambery airport without and transport - they just didn't care and thought that offering me a full refund would make up for it! -WILL NEVER USE THEM AGAIN AND WILL MAKE A POINT OF PUTTING THIS REVIEW WHEREVER I CAN!

Rentalcars.com (agency) Booking Reference = *******

Car Rental company (ENTERPRISE / ALAMO) Booking Reference = *******039

My reservation was cancelled by the ENTERPRISE company for some technical reasons at the time of car pick-up. They have immediately cancelled the reservation on the system. Car rental company DO NOT receive any money from the agency Rentalcars.com until the car is picked-up, therefore the money are held "hostage" in the pocket of the agency Rentalcars.com.

After the cancellation of the car, I was told to contact the agency for the reinbursement but rentalcars.com after 45 days still DID NOT return my money. I also provided them with official documents from ENTERPRISE to prove the cancellation, but still they don't take any action.

I have an open request, official, in the agency website for refund, and yet they never reply. I have contacted the bank to dispute the transaction because I lost my faith.

This people are just THIEVES, stay away, do not use their services. Use the website rentalcars.com to find your best car, but then visit the rental car company directly and use your credit card directly with them (even if you pay a little more).

By doing so, any reimbursement from the car rental will return to your credit card directly. No brokers or agency in between that can do everything they want unpunished by the law.

In Breif: prepaid for a rental car which they never gave me! They wouldn't even refund me afterwards!

When I went to pick up the rental car I had prepaid for, they asked me to produce a credit card as per the guidelines of the voucher provided to me by rentalcars.com.

I had provided first an embossed Credit Card (same card I used to book the car with initially) with sufficient funds, but there was an error when the hold was requested and the transaction was declined. While rental cars maintains its my fault - I supplied them with a Credit Card certificate from my Bank and a certified statement that shows that on the date of the transaction, I had a valid and active credit card with sufficient funds.

I then proceeded to provide a second credit card, but the company refused to accept it as it was not embossed While my card is in fact a credit card - Rental Cars insisted that it was an E- card and not a credit card. I showed them both my E Card and the other card - they still refused to reimburse me.

I then provided a third credit card which belongs to my companion. The company also refused this card since the card holder name is different than the reservation name.

To date - they kept all my money and keep making excuse after excuse.

The customer service here is terrible, I am trying to contact them about my claim and they hung up on me when I asked to speak English and emailed me back from 4 different colleagues with different messages. Also, the email title was "RE: potential scammer" implying I am trying to scam them when I am just trying to sort the situation.

I got covid the day we were travelling and wanted to just change the main driver but the car company told us to cancel and rebook (so we still used their car service for the allocated days and just followed the advice we were given!). Then we lost 311 euros for cancelling within 48 hours. In trying to reclaim this money, Rentalcars confirmed they would put a note in our booking for the claims department to see, but now they are denying there is any note there.

We have now spent over 800 euros with Rentalcars.
The first booking was ******* and the second was *******.

I am really disappointed because they assured me on the phone last week that it would be sorted and are now denying and ghosting me. I will not be using this service again and advising others not to as well.

We were charged more than double what we expected we would need to pay.

We booked the option to have a second driver through rentalcars.com and therefore thought it was included in the price but we got charged for it again by Europcar.

Also we did not get the small car we wanted (Toyota Aygo) but an "upgrade" which was just a car that needed to be in the country we ended our holidays. A car that needs to be brought back to its home country is totally fine, but not the huge model (Toyota Avensis) we got instead of what we booked.

They told us to not hand in the car with full fuel because the fee for fuel there would be cheaper than what we would pay for it (because they have a deal with gas stations which made sense for us at the time). That was definitely not true, since we had to pay about 50 EUR for 20 liters of standard gas.

Also there were additional 30 EUR for taxes from Europcar on top of what was stated that the fees for gas, one-way and additional driver would be costing.

When we complained when we brought the car back the guy just told us "I can not do anything about it, that is how it works".

We looked at everything very closely and read the contracts at the counter but because of the explanations we got there and the additional deposit it is very unclear what you actually need to pay in the end.

Do not use this site. Seems like a good deal, but if anything goes wrong in getting to your destination (delay/cancellation), rentalcars.com will NOT work with you and will take your money anyway. My husband and I went on our honeymoon and flew to Madrid, Spain from Miami, Florida and were to pick up our car at the airport. There were MAJOR airline delays, which ended up totaling to almost 19 hours, and we were getting very little information from the airline which was very stressful. By the time I was able to contact rentalcars.com after getting new flight information and accounting for the time difference between FL and Spain, they said they couldn't help me, my rental had been cancelled, and I was not getting a refund. Rentalcars.com had our flight information and knew our flight was majorly delayed but took our money anyway, so we paid for a car we didn't get. When we got to Madrid, we had to book a new rental at the desk. We are out an extra $500 due to this. Customer service is awful and unhelpful - when I did speak to someone on the phone at the airport, that person wouldn't speak to me even though I was the person who made the booking and whose contact info was on it, he wanted to speak to my husband, who literally had no idea what was going on. I thought that was extremely rude.
Do yourself a favor and book directly with the rental company you're going with. It will save you a lot of money and headaches.

I rented a car for a week through this company, when I came to pick up the car at Dollar, they told me that they don't have any cars and I have to demand the money back through the company I rented the car through. The next day I called this site and explained what happened and they told me that they would start working on my case and I would be informed about it within a week, they never once sent an email about my case, and a week later I called to see what was going on, the communication with them the people have zero points, no willingness to help, they hung up on me three times without any answer, and it wasn't until the fourth time that I got someone on the phone who told me that they would send me an email and that I had to wait 28 working days to get my money back, and the same after 30 days I didn't get a single email or a cent back, so I wrote to them again why I am not informed about my case and how long it will take for them to return my money, I didn't get a response from the customer service because they don't know, simple this site is a disaster! Do not pay in advance because they will try to rob you like me! And don't even rent a car through this site!