• RepairClinic

RepairClinic

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Overview

RepairClinic has a rating of 2.9 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RepairClinic most frequently mention customer service, wrong part, and model number problems. RepairClinic ranks 6th among Appliance sites.

  • Service
    88
  • Value
    84
  • Shipping
    83
  • Returns
    70
  • Quality
    71
Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
19
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How would you rate RepairClinic?
Top Positive Review

“Exceptional Appliance Repair Resource”

Moana M.
7/2/24

Repair Clinic has been my go-to for appliance repairs, and they always deliver exceptional service. Recently, I needed a replacement part for my washing machine, and their website made it easy to find the exact match. The part arrived quickly, and the step-by-step video tutorial on their site made the installation process a breeze. Thanks to Repair Clinic, my washing machine is running like new again!

Top Critical Review

“Do not use this company!”

Linda L.
5/28/24

Unprofessional and they are right you are wrong. They claim we installed the part and would not refund our money. They claimed they emailed us the information about declining our return. That never happened!

Reviews (200)

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Reviews that mention popular keywords

customer service (57) repair clinic (28) replacement parts (20)
Thumbnail of user moanam7
District of Columbia
1 review
0 helpful votes
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July 2nd, 2024

Repair Clinic has been my go-to for appliance repairs, and they always deliver exceptional service. Recently, I needed a replacement part for my washing machine, and their website made it easy to find the exact match. The part arrived quickly, and the step-by-step video tutorial on their site made the installation process a breeze. Thanks to Repair Clinic, my washing machine is running like new again!

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Thumbnail of user birdied3
Illinois
1 review
0 helpful votes
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May 30th, 2024

I recently purchased a replacement heating element for my dryer from Repair Clinic, and the experience was fantastic. The part arrived quickly and the website's instructional videos made the installation process a breeze.

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Thumbnail of user lindal4204
Minnesota
1 review
0 helpful votes
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May 28th, 2024

Unprofessional and they are right you are wrong. They claim we installed the part and would not refund our money. They claimed they emailed us the information about declining our return. That never happened!

Value
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Returns
Thumbnail of user prescottt2
Ohio
7 reviews
1 helpful vote
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May 7th, 2024
Verified purchase

I made the mistake of placing an order with them before looking at reviews. As soon as i placed the order I realized it was a mistake...I was on the checkout screen and it said the total was $33 and under shipping it just had a slash mark. Again, it said the total was $33...I placed the order and then on the confirmation screen suddenly the total had changed and they had added over $12 for shipping...I have done plenty of online shopping, I'm not dumb. This is a super shady business practice and I guarantee they're doing it on purpose. There are A LOT Of bad reviews about them as well...Do yourself a favor, order from a different site. The chances you have a good experience with Repair Clinic are extremely low.

Products used:
none, cancelled the order

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Value
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Thumbnail of user jasperv19
Romania
1 review
0 helpful votes
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May 9th, 2024

I went to RepairClinic when the condenser fan in my refrigerator stopped working. The website was user-friendly, making it easy to find the exact fan model I needed. The part was delivered quickly, and their step-by-step video tutorial made the installation process a breeze.

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Thumbnail of user lonniem156
Illinois
1 review
0 helpful votes
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May 1st, 2024

I turned to RepairClinic when my refrigerator's water filter needed replacing. Their website was easy to navigate, allowing me to quickly find the exact filter model I needed. The shipment arrived faster than expected, and their customer service was exceptional.

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Thumbnail of user clintonp71
District of Columbia
1 review
0 helpful votes
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April 5th, 2024

I ordered a new evaporator fan motor for my Kenmore fridge and found exactly what I needed at RepairClinic for $120.
The part arrived quickly, and their detailed installation videos made my repair easier.
I recommend buying here.

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Thumbnail of user sandfordc1
District of Columbia
1 review
0 helpful votes
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April 27th, 2024

So fast! I ordered a part for my dryer in the morning and it arrived before the day ended. Their customer service staff is very polite too.

Thumbnail of user lennief10
Utah
1 review
0 helpful votes
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March 5th, 2024

I recently purchased a replacement water inlet valve for my dishwasher from RepairClinic.com, and I couldn't be happier with my experience. The website's search functionality made it easy to find the exact part I needed, and the product description provided detailed information about compatibility and installation. The ordering process was seamless, and my part arrived promptly and in excellent condition. Overall, RepairClinic.com provided exceptional service and high-quality products, making my repair process smooth and hassle-free.

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Thumbnail of user radomire
Romania
1 review
0 helpful votes
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February 8th, 2024

I highly recommend buying here for anyone looking for top-quality replacement parts. The process of shopping for the parts I needed was incredibly simple. Their efficiency and reliability in providing the right parts made the experience exceptionally positive.

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Thumbnail of user berniet37
Georgia
1 review
0 helpful votes
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January 13th, 2024

When my washing machine broke down, Repairclinic was suggested by a friend. Their website was easy to use, and I was able to find the part I needed right away. The package showed up on time and without any problems.

Thumbnail of user dannyl173
Virginia
1 review
2 helpful votes
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January 9th, 2021

I am writing this review because Repair Clinic customer service will not respond to me. Apparently they have no idea what customer service means, nor any interest in improving performance. I ordered a gas stove replacement burner - the exact same burner that failed 3 years ago. Not only did Repair Clinic raise the price nearly 60% ($77 to $102), but the casting was not threaded for the 4 mounting screws, and they did not include any screws!
I am a retired Mechanical Engineer with 40 years experience in design, construction, and factory maintenance and at 74 have no patience for poor customer service.

Tip for consumers:
Generally good, but watch carefully

Products used:
Yes, but I had to purchase screws to mount the burner and get the casting threaded for mounting bolts

Thumbnail of user andrewc988
Oklahoma
2 reviews
4 helpful votes
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October 27th, 2020

I purchased a drain pump for my washer and it arrived too late. I had already found the part locally and installed it. I sent the part back on my dime and they then I get an email claiming the following: "The part you returned shows scars on the terminals which happens after hook up or connection of the wires." I never opened the internal box and didn't even set eyes on the part let alone try and hook it up. And then they pull this fraudulent crap. Stay away! There are reputable companies out there. RepairClinic.com is simply awful.

Thumbnail of user jarredj8
New York
1 review
0 helpful votes
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August 1st, 2023

I've had a great experience with this company. Their website has helpful how-to videos for repairs and a wide selection of parts - it's everything you need in one place. The part arrived on-time and was packaged well.

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Thumbnail of user anchorg
New York
1 review
0 helpful votes
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May 5th, 2023

The website offers an extensive selection of parts, making it easy to find exactly what you need. I have used their services twice and have always been satisfied with their products. The best thing about this website is that they only sell genuine components, making it a reliable source for repairing or upgrading equipment.

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Thumbnail of user pablog170
Arizona
1 review
0 helpful votes
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August 12th, 2023

I have used this site multiple times and I've never been disappointed. More than the parts they provide, their technical assistance adds value too. They tell you exactly what's wrong with your appliance before you hastily buy the wrong part. Huge savings! Customer-friendly policies too.

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Thumbnail of user kanem33
Michigan
1 review
0 helpful votes
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December 13th, 2022

I've only had great experiences ordering from RepairClinic. They have a wide selection of parts and helpful videos on common repairs. Every order I've placed has arrived promptly and the quality has been excellent.

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Thumbnail of user cicerof7
California
1 review
0 helpful votes
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April 17th, 2023

This is the only place my family shops whenever we need to repair any of our appliances. I highly recommend RepairClinic.com to anyone in need of replacement parts for their household appliances. Their extensive selection, competitive prices, and outstanding customer service make them stand out from the rest.

Thumbnail of user beatricem157
Illinois
1 review
0 helpful votes
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June 20th, 2023

Whenever I need parts to repair my appliances, this is always my first destination. The website is user-friendly and it's easy to find what I'm looking for. Moreover, they offer fantastic instructional videos.

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Thumbnail of user concernedp1
Missouri
2 reviews
26 helpful votes
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January 26th, 2016

I have used this vendor for several years, and it has always been a useful site to determine what is wrong with household appliances. I am convinced it has saved me money in service calls and repair bills. I have been able to order and replace needed parts without difficulty. Fast delivery. Good return policy as well.

Tip for consumers:
The site is free to use for figuring out what might be wrong with your appliance. I did call professional help when it came to compressor for refrigerator (way out of my comfort zone), but at least I had an idea of what was wrong after reviewing the site documents. Things like dishwasher and stove repairs were simple after reading the site instructions.

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Thumbnail of user gregorym499
Washington
1 review
1 helpful vote
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August 24th, 2020

I fix my own appliances so don't order often, maybe once a year but I have fixed my washer, dryer, microwave and conventional oven with parts and using the great videos. Generally I haven't had any issues - but last fall the igniter for my oven went out and I ordered a replacement from them. If is a fragile item- was extremely well packed but arrived broken. Maybe it had been dropped somewhere along the line. I used their chat feature and sent them pictures of the broken item. They promptly sent out a replacement and didn't want the broken item back. I'm a very satisfied long time customer of RepairClinic!

Thumbnail of user kathleenc23
Georgia
4 reviews
8 helpful votes
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August 29th, 2016

I have a freezer in my home that hasn't been feeling well for a few months. I went to the repair clinic site put in my model number and they showed me a complete video on how my freezer operates, how to take it a part and what would most likely be the problem. Before this I called a repair man, several of them actually and they wanted 179.00 just to come look at it. Well thanks to the Repair Clinic my freezer was fixed for under 10.00 and now is working just fine. On there web site different repairs are labeled by your level of expertise from layman to experienced by little wrenches. Some repairs are recommended for you not to try unless you have knowledge but the ones that are easy you can save hundreds and hundreds of dollars like I said we fixed our freezer for less than 10.00.

Thumbnail of user charlief152
District of Columbia
1 review
0 helpful votes
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November 11th, 2023

I've been on the hunt for some really hard-to-find appliance parts, and I found them here. They have an incredibly wide selection, covering even the most obscure items on my list. Plus, I can always count on them for quick and dependable shipping.

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Thumbnail of user donaldj620
Washington
1 review
0 helpful votes
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July 11th, 2023

The site is very user friendly and features a wide variety of appliance parts that cater to all kinds of home appliances. I was impressed with their vast selection of parts, but what stood out for me was the extensive help manual that the company provides. When I needed to repair our microwave, the help manual served as my go-to guide. The manual was simple and easy to understand, providing detailed step-by-step instructions that helped me confidently handle the repair myself.

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Thumbnail of user geoff.bertin9
Canada
1 review
0 helpful votes
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April 7th, 2023

Before ordering a part itll say delievry in 2-3 days. You order and then it tells you its not expected for 4 months. Then I have to waste my time calling customer service on hold. They dont make it obvious its on back order at all.

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2.9
200 reviews
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