RepairClinic

I purchased a drain pump for my washer and it arrived too late. I had already found the part locally and installed it. I sent the part back on my dime and they then I get an email claiming the following: "The part you returned shows scars on the terminals which happens after hook up or connection of the wires." I never opened the internal box and didn't even set eyes on the part let alone try and hook it up. And then they pull this fraudulent crap. Stay away! There are reputable companies out there. RepairClinic.com is simply awful.

First let say ONE star is too many! We ordered stove insulation. Order came in a timely fashion. When I opened the box at our summer home, it had defiantly been used. Called customer service only to talk to a person who we could not understand when he did speak after being on hold for 50 minutes. I think he was hoping we'd hang up. We were told we would have to send pictures to service department and then they would decide if we would receive an exchange. I had to use a piece of the stuff due to a entertaining the following weekend and needing the oven. NOT HELPFUL AT ALL. STAT AWAY!

Called to tell them they sent the wrong part which I paid $9.85 to ship. She will give us a credit for the part but we pay shipping.

I said that doesn't make sense since the part will cost as much as the shipping. She said ok do what you want to do.

DON"T deal with this company. The same woman answers the phone every time and doesn't seem to care about the customer.

I ordered a pressure washer replacement pump and thermal vent. I was apprehensive about the negative reviews but my experience was great.
Repair clinic delivered on time and at no extra charge.
The only reason for 4 starts not 5 is the lack of communication with customer service.
I understand that during the pandemic companies are doing the best they can.
I would buy from them again

I ordered two parts for my AC and got confirmation email, then it went silence. No way to find out order status except calling them. After putting up on hold for >20 min, I was told the items are in back-ordered. What the hack it doesn't tell me they don't have items ready to ship? A few days later I emailed to cancel the order. No response. Have to call again. The only thing good about this website is that you can speak to someone and they seem to be helpful. If you don't want waste time, stay away from them.

Wrong parts delivered, then refund refused. I've never encountered any company like this.
I am trying to go through my credit card company for a dispute transaction. This has now turned into a huge headache.
STAY AWAY

I was told it would be $125 for the service call but if you have them repair your appliance then they waive that fee. Since I need my dryer repaired I said that was fine. The repairman showed up rushed in took off the back of the dryer said it was the pulley $475 plus tax. He obviously was giving an inflated price because he didn't want to do the work and just wanted to collect his $125 and leave. He was here less than 5 minutes and I felt totally ripped off and mad. I called the company twice to complain and after being on hold for 10 minutes each time they hung up on me. Do not call this company they are a total rip-off.

Places an order and paid for expedited shipping based on what their website said. Never received it. Fedex tracker number said it was delivered. My security cameras never fail and there was not a Fedex delivery. Talked to someone who said the needed 72 hours to look into it. Its now been 6 days and nothing. Contacted them again. Glitch in the system blah blah blah. Need 48 hours to hear from Fedex blah blah blah. Requested a refund. They said they had to have the parts back before they could issue a refund. You can make this $#*! up. Great website but I am convinced they are lying. Buyer beware.

I ordered a light bulb for my kenmore refrigerator and they specified on their website that those bulbs are compatible with the ref. So I bought them even thought they're so expensive! $15 for 1 bulb!
Then the day I got them, of course I need to test and see if it works but no.
I called them immediately saying I want to return & have my money back. Their SUPER RUDE customer agent named Lou, told me that they won't refund because I installed.
How the heck would I know if it works if I don't install?!
Additionally, she said it's your fault you ordered the wrong part.
Then I asked what's the process of returning, she said it's in the box, I said not sure if it comes with it - let me see.
And she just said goodnight and hang up!

Not only are they scam but they also have bad customer service! NEVER buy from this company!

The pay is above average, but I assure that it isn't worth it. Management does not show any respect towards employees. The company in general does not value its employees. You'll be treated just like a machine. Also, the work atmosphere is toxic because managers do not owe up to their mistakes and instead plays the blame game.

Ordered a control board for my HVAC, which they said they had available in stock and ready to ship, but never got my part (part never shipped).
Ended up cancelling the order after calling the customer service a couple of times.
This is not a serious company that you can trust.

Entered our model number for our double freezer. The recommended part was ordered. Received the part which unfortunately was the wrong item (unit requires two different fans since it is a double unit) that they recommended. Our unit calls for two fans, not one. With that being said, one fan was sent. It was bigger then what is in our model, no way to install. Basically told that is the correct part as that is what their system states. Tried telling the CSR it is incorrect, but he would not here of it. Told we had to pay return shipping as this was our fault for ordering an item that they recommended for our double freezer unit. Then they tried selling us another item(s) for the unit that was incorrect as well. Went to Amazon and ordered correct items needed.

I paid for a dryer part I've been waiting 3 weeks but it was supposed to be here awhile ago but rude service n still no part I'm a contractor n have never had a problem like this from any company nuts

Bought a stove element based on part number of the oven and it didn't fit. Spent $28 to send it back and they won't refund any of my cost because the connector shows "signs of wear" because we tried to plug it in. Out over $100.

When I ordered parts, the site said it was in stock and ship the next day. Well, 2 weeks later, not received. I called their customers' service and they tell me they're back order. They seem to have trouble managing their web inventory, to say the least. Would have had to wait another month or so. Fortunately I was able to cancel my order. In summary, this is not a reliable company.

Consumers BEWARE! I gave them a credit card I seldom use to order a $13 appliance part over the phone. A couple of hours later, that same card number was used in an attempted fraudulent purchase for $400! I'm reporting it to the Attorney General because the supervisor at Repair Clinic didn't seem to care much. I doubt he even documented my complaint.

Order that they sent had absolutely no correlation to what I ordered. On hold forever when trying to sort it out. After all this, they said item out of stock, although website stated in stock. Waste of time. Find another option.

Horrible Service! I ordered a part for my ice maker that never arrived. They claimed it was lost in the mail and said they would send a replacement that was never sent. I tried numerous times to call and live chat but never was able to speak with anyone. After waiting over 8 weeks I requested the order be cancelled and my cc refunded. They still have not resolved the payment so I now need to dispute it with my credit card company.

I called this website - looked online to make sure company was legit- when placing my order, I put in the serial # and there was a model # also on the order. Based on this information, I was told by this company, the oven part was compatible with my oven. However, upon receiving the product, it was indeed not compatible. The oven door would not shut. With shipping costs back and forth, approximately $37.00 was spent - which I'm forced to pay - I tried reaching out to this company, no help there with getting shipping cost refunded for at least shipping wrong item. ( after contacting sears, we were told that indeed our oven was discontinued- so no part available). Do yourself a favor, and do NOT do business with this company- they are not reputable

All they care about is making sales. After that, you are nothing to them. Don't waste your time buying parts from them as the parts won't last long and no one would be there to listen to you if you need a replacement.

I ordered a part for my dishwasher. Said it would arrive in 3-5 business days. 3 weeks and still no part. I contacted them through chat because I could not get through on the phone. They said it would ship out in another 2 or 3 days and it was on back order. I never saw that come up when I ordered the part. Overall experience with this company is fair at best. Hopefully my part will be delivered by the end of the year. Fingers crossed.

When I browsed the site in search of replacement parts for washing machine, I found the process straightforward. They seem to stock parts for nearly any appliance or equipment you can think of. I'm also a fan of their same-day shipping option, which expedited the repair of my washer.

After the fact I read all the negative reviews, glad I didn't. Bosch recommended me here for a part for a 25 year old dishwasher. We ordered it for a DIY job, hoping it might work. It was delivered in the two days as promised with instructions no. Less. Installed today, perfect!