RepairClinic

Absolutely horrible customer service, unprofessional, rude and overall an awful experience.

Spoke to them on the phone and was ensured the part was in stock, would ship within the week and no worries. Placed the order online and waited.

One month later still nothing, called and was on hold for over an hour, was told there was a mistake and it will ship out within 2 days.

Week later still nothing. Called again, waited 45 minutes, then was told it was back ordered and will be at least a month or two for it.

Had an absolutely rude and condescending human on the phone that spoke to me like garbage. Stay clear and far away from this company.

Ordered a dryer belt on Monday, paid extra for over night shipping. It was promised on Wednesday the 17th of Jan. Well at 6:45 Friday night it just got left outside the house after multiple calls to Repairclinic. The excuse was bad weather in Memphis. Well excuse me my niece lives in Memphis and the bad weather was last week not this week. And isn't 2 day air: planes not trucks? The tracking number had that belt at 4 different stops before it got to me. And to top it off Repairclinic said they would refund the part but not the shipping or extra 2 day expedite. Not good service, took me days to get through to them and their customers service is all at the customers cost. We found the same belt at Lowe's at a fraction of the cost and were on our way to Lowes when the belt arrived via Fed Ex. Turned around went home and it turns out it was the wrong belt! Not correct number of the belt. Can this get worse? Don't use these people.

We experienced issues with our washing machine and had a technician come over to diagnose the problem. He identified that a part was broken and needed a replacement. I promptly ordered the necessary part from RepairClinic.com and, to my delight, the exact component arrived just three days later.

I had used Repair Clinic in the past. For my AC, I needed a specific blower fan module difficult to get. They list it at a good price, so I ordered, knowing the part has yet to arrive to them. Immediately after, the price of the part changed on their website. As they realized they had made a bad sale, decided to not fullfil the order but continuously delay the shipping. Every date that they were supposed to ship, they will delay it. I called them, and they assured me it was coming. They had no intention to fullfil the order, just to get me tired until, after a month, I cancelled and got it from another site. Unbelievable unethical. They could have contacted me and explain the price issue. I needed the part, and they made me waste a month without heating in the middle of winter. Never again will get my business.

What really sets RepairClinic.com apart is its fast shipping. The part I ordered arrived much sooner than I expected, and it was exactly as described. The quality of the part was top-notch, and it fit my appliance perfectly.

I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!

Ordered two parts. First one was right. Second, a light fan blade was waaaaay off. I tried all weekend to cancel the order calling and chatting. Chat is the worst. It will tell you your fourteenth in line and all of a sudden its stuck at seven for an hour. The second time 2 hours. Bull$#*! sent me a little bitty fan that would never work. Can probably make the motor work. This is total bull$#*! they do nothing on the weekend. He tells me a model number that he says I gave them when I ordered, problem is the model number doesent exist on my unit. Stay AWAY. Fan is made out of nothing.

Don't order from these people. I bought a part for my washer and it stopped leaking so I didn't open the shipping box and did a chat about returning it. Told them we didn't even open it. Had to pay for shipping cost. They sent me an email claiming scuffs on the terminal I called and sent an email saying that could happen at the factory if they tested it. She said the return manager would call got another email saying she rechecked it. She said their was marks on the plate from screwing it in. Nothing about the terminal. These people are bold face liars. That can't get their story straight. Check other review site's you will find low scores and a lot of complaints

I will never do business with RepairClinic again. I ordered an AC capacitor. After I received it and tested it, I found it was faulty directly out of the box. So I followed their directions to send it back. I was informed that it "showed signs of being installed or tested" and so there would be no refund. If you order from them, you had better hope that the part is functional. If it is not functional and you put a meter on it to test it, you can no longer return it.

There are several issues with their site. It's very complex. It doesn't question whether you have the right model number and make suggestions for parts that a furnace might not even have. Plus the mobile phone display does not mimic the website and makes it much harder to make sure you're getting the right part. When I called to sort it out they wouldn't take responsibility for any of that. The call was disconnected and I never got an email response to try to follow up. They didn't even get my phone number when I called in case that we were disconnected it could be re-established

Placed order mid-August 2020. Est'd delivery date given of 3rd wk in Sept. Emailed company early Nov as nothing rec'd. No response. Called company mid-Nov and was advised that Sept was just an est'd date but one item still out of stock and to be arriving in couple weeks. Well, its mid-Jan 2021 and still nothing rec'd nor any updated notice. Now hoping I can recoup from the credit card company.

Their customer service is excellent. They quickly replaced what appeared to be a defective furnace inducer motor and overnighted it to me. I'd do business with them again any time and can recommend them.

I ordered a part for my dryer from them. The website has a lot of clear information on their parts so it was easy to find what I needed and the product arrived on time. The part was high quality and fit perfectly. I'm very happy with the experience, I would use their services again.

Buying from any website is difficult when you're trying to make sure a part is exactly what you need. This site has the option to input your model number which is helpful to make sure a part fits. But the search engine is cumbersome and it is difficult to find the parts that work for you versus all the parts available under that term. So when I searched for door bins for my fridge it provided a large list and I had to individually check each to see if it fit. The site also does not provide measurements but rather relies on you counting individual squares on a picture to determine size. So I ended up ordering the wrong size. I get that. It's technically on me. But I had to pay for shipping for the first and the replacement part ($10 each) AND I have to find my own shipping company to ship the part back and the cheapest option is $18 and mine is a small part! I have talked to customer service and they outright refuse to pay for return shipping or match the shipping rate.

Ordered 2 parts to replace fan motor in my HVAC. One arrived broken, and the other was an incorrect part that would not physically fit on my unit. I tried to return both but they only refunded the broken part, not the incorrect part, because it had been opened. How are you supposed to know this company sent the incorrect part unless the package is open?! This is a predatory business, do not buy. Wish I had read these reviews before purchasing. I will be filing a chargeback with my CC company and a complaint with the BBB, but their customer service is absolutely rude and horrible. Again: do not buy from here!

I got authorization to return a part. After I paid for shipping and returned the part, I got an email telling me the return was declined as there was evidence it has been installed. Hence, they sent me back the receipt, highlighting the fine print on their return policy. Thus, I requested to get the part back and paid again to have the part shipped back. After several attempts I finally got a response that the part had been tossed since they could not get a hold of me. However, I never got an email, although previous correspondence was through email and I didn't have any phone calls from them. Sadly I lost the money I paid for the part, I didn't get the part back, and I incurred shipping costs two times!

They are my lifesavers whenever I need a part. High-quality products. Professional online customer service. I had a problem with my order only once, but I was able to easily cancel my order and get a refund. Truly a great experience.
Tip for consumers: Familiarize yourself with shipping and refund policies on their website before ordering.
Products used: Heat pump parts

I ordered two refrigerator parts and promptly received two stove parts. The return process has been excruciatingly inconvenient and time-consuming. I wonder whether I'll ever get my money back. I wouldn't bother with this outfit, as it's not worth any perceived savings.

Their customer service sucks! Their return policy is abysmal. Whether you're returning a part you receive DAMAGED, or simply returning a part ordered you no longer need, they will not send you a prepaid return shipping label, which in most cases the customer end up paying a lot more in shipping the product back to get a refund.

They sent me the defective items and blamed that I have ordered the wrong parts. Previous rep even admitted that these was the correct ones and now they denied it. Right now, returning shipping cost will be on me. I will never ever purchase anything else from this company...

I ordered two items on and received a shipping confirmation for both items on 07-04-20, stating your items have shipped. I checked the items on the shipment confirmation and both items were listed with no exceptions. Since that was within my required timeframe I was content. On 07-10-20 I received one of the items. I chatted with a representative and they said it didn't arrive at their warehouse as expected and I asked how could you send a "shipment" conformation when the part didn't ship? The only reply I got was, "would you like to cancel the order?". I said I would have ordered the part from another supplier if you had been truthful about whether you have the part or not. I will not order from this company again because they can't be trusted.

Kent Jones
Lutz, FL

I ordered an oven part from the site based on their search engine. I entered the oven part number and the model of the control board I needed came up. After receiving and installing the part, not only did it not work, it caused problems the oven didn't have with the old part. After several calls, the technician told me I had the wrong part. They then refused to refund me for the part because it had already been installed. $150 thrown away. Won't ever use this shady company again.

When my dishwasher hit a snag, a friend pointed me to their website. I was delighted to discover that they housed the exact parts straight from the manufacturer. This guaranteed that I received top-notch replacements. Their wide-ranging selection of parts made my search for the needed parts a breeze, eliminating any hassle.