Republic Services

Paying for a service im not even getting with a rude $#*! customer service lady u guys better fix the customer service and teach them how to talk to people thats why u all got $#*! reviews know one want to work with u people

I had residential Republic Services (Massachusetts) for 14 years before I finally had enough of their poor service and increasing prices. They would regularly (at least once a month) miss the pick up day and my trash would sit at the end of the driveway for 2 or 3 days. Several times a year they just wouldn't pick my trash up at all. Every quarter their bill increased a few bucks and after a while you realize you are paying much more than they quoted. And the price they 'quote' over the phone is not the price you pay. They add an 'environmental fee', and an 'administration fee' which will be a nice surprise when you get your bill. Have fun when you try to cancel them too. They charged me $51.50 to come and pick up their trash barrel! I spoke to a supervisor and tried to get the charge waived but they refused. They charged $32 to pick up their barrel and fuel recovery fees and admin fees for a total of $51.50.

I moved from Illinois to South Dakota and had a small dumpster at my residence. Called and emailed MULTIPLE TIMES to get them to pick up the dumpster and stop billing me. 5 emails later and three phone calls, and they FINALLY picked up the dumpster. Now, we have called them 4 more times to get them to stop billing me. We have it set up where they automatically take the bill out of our checking and they now owe us 4 months worth of payments. Do not work with this company. They have told us multiple times someone would call us back and they would never call back. So disappointing. We were happy with the service until we had to move. Still waiting for YET another phone call to get our money back!

Should we have taken into consideration all the reviews we read 4 years ago, we won't be in the situation we have been in. Republic services is by far the worst garbage companies we have ever seen. Missing pickups gouging prices every month, we end up canceling their services. To remove their container, they charge us 3x the normal price, which is supposed to be 30 dollars. They have the most arrogant customer service representatives. Just stay away from this company. They are horrible.

Yikes. So just know if you move to Carlsbad you are stuck with this horrid company. The worst. Zero stars. I'll add that I moved from a place that took your trash. If it was outside, on the can, in the can, next to the can whatever they took it, twice a week for free. Clearly went from the heaven of trash to hell. These people suuuuck. No courtesy for someone moving. Girl on the phone so flippant and clearly loves saying, um no we don't do that. What an absolute nightmare of a company. And we are stuck. And the people they hire, yeah the schadenfreude is real, they actually love telling you what they won't ever do to help. One star everywhere I see. So clearly they don't give a sh*t about customer service, or trash service. Abject f-ing nightmare.

Worst service I ever get in my lifetime. From last 3 weeks calling them but no help and everytime I call they said they will pick up today and its on schedule but one one came to pick this up. Its sitting in my driveway from last 16 days. Pathetic service.

Signed up & agreed to $75/quarter. Billed $159.04 last quarter called to get bill lowered was agreed upon the. Was billed $171.92 this quarter. Called and absolutely no help and said to come pick up their can after August 25 last paid week. Told would be September 9 and if it wasn't at road they would charge $70 to pick it up! They are the worst and any agreement is not acceptable!

Tried 3 times to switch largest trash bins to medium. They kept promising 3 times, but no result...no one even calls back to explain. When we moved in last July, they told us they only have largest bins and to call later to switch. When we called, they said we will be charged for the switch! The worst service we've had!

They are consistently late. As in up to a week. Late in pickups. Their customer service provides lip service at best and rude arguing at worst. The drivers themselves, when they show up, are neat and clean.

Over the years, rates have increased and service frequency and accountability have decreased.

I just cancelled my services with Republic Services, they gouge the customers and my rates have gone up every billing period since November 2020. The last billing period it went up over 25.29% and since the beginning of 2021 it's gone up 67.8345%. I called a competitor and got a much better price, contacted Republic and they can pick up the containers but I will be billed until the end of August. Today is August 2nd. I WOULD NOT recommend anyone use this company!

Our trash day was Wednesday, they picked up our can & dumped our trash all over the road. We live on a dead end road, so the truck had to drive back past our house. They left the mess for us to clean up & our trash can was still full. My husband called right after & we were told they would be back by end of day…never happened. I called Thursday & was told they would pick up by end of day…never happened. I called Friday & expressed my frustration & they said it could be due to bad weather. It's been sunny all week & the road is dry. What bad weather? They told me it would be picked up by noon. I called at 1:00 & they said it would be picked up by end of day…never happened! So we are being forced to pay for a service by the city we live in & not provided that service!

So disappointed with their service. Our dumpster was overfilled so we had garbage bagged up in front of the can. The driver had to get out of his truck to open the gate and instead of picking the bags up or moving them, he ran over them and made the worst mess. We would have paid extra to have it picked up. We called the office and they pretty much said too bad. We are cancelling our service with them and taking our business to Empire.

You can't get any one on the ph. They will not take care of business they lie to you, if you do finaly get to talk to someone who in the hell nos what the ceo does I guess he sits on his $#*! an laughs an counts his money piss poor company

I called them to schedule a bulky pickup for the following Monday. They didn't show up. I Called them on Tuesday and they said the pickup would be pick up that day or Wednesday for sure. They didn't show up. I called them on Wednesday and they said they would pick up on Friday and that I would receive a confirming phone call on Thursday. Neither happened. All this happened after these hard workers (!) had been on strike a few weeks ago and received a nice, new contract. Unless Republic has a contract with your city, avoid it at all cost.

This company doesn't even deserve 1 star. I don't really write reviews unless the service received is complete trash (pun intended), or really exceptional. I'm this case its complete trash. Unfortunately I live in an in gated community and people come and dump whatever in our dumpsters so it's ALWAYS full and overflowing. Attracting flys and pigeons. Myself and my neighbors have to hang fly traps around it bc it's so bad they end up in our house in mass quantities. It's disgusting. Not only is this a problem but when the trucks come to pick up, the overflowing trash falls on the ground and there's trash everywhere and it doesn't get picked up, so myself or neighbors have to clean it up. It's so gross and I'm so beyond tired of this. We can't help our dumpster is a dumping ground.

I started with Republic June of 2021 and it has been the worse service I have ever gotten. They miss your pick up and you call in they tell you it will be picked up the next day then the next day then the next and nobody ever shows up at all. Managers never call you at all, I believe the management at this company are useless all the way around and they do not care about their customers at all. I would never suggest Republic to anyone at all.

If you call be prepared to wait on the phone for at least 30 minutes for someone to answer! When they do they will lie to you about when they will pickup and still expect you to pay for no service rendered called 3 times this week got 3 different lies!