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Reservation Counter has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,670 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Nice price
And easy reservation.easy too find.clear and understandable
Date of experience: April 6, 2024
Thanks for your review, Laura. We want our customers to have the best rates possible.
Made the reservation paid the bill and got the confirmation. Is so far so good. Smooth.
Date of experience: April 6, 2024
Thank you for your review, Stephen. We are happy you had a good experience!
Do NOT go through this company. I thought I called a hotel and ended up being directed to these fools. They robbed me of my money. I asked 4x just to confirm (cause I've had issues in the past with other places) the total cost going on my card. I was told $113. Long story short, that was a LIE and when I got to the hotel, ended up not having enough money so I had to sleep in my vehicle with my CHILD and PET in -45 weather. That was 3 days ago and they STILL haven't refunded me like they said they would or even send an email to keep me posted on the "progress" of the incident. These ppl are useless robbers. If you don't mind spending money on something you don't have access to, then these are the people to deal with. Other then that, I would just do the booking yourself.
Tip for consumers:
This place is a f*cking joke and a scam!!!
Products used:
None
Date of experience: February 10, 2021
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I was on the app Kyatt and saw the room at the Hyatt Centric Midtown Atlanta GA for $95 a night. I called a number which I thought was the hotel's number. The representative promised she could beat that price. She came back with an unbelievable price of $285 taxes including for 3 nights. I said book it asap. The text message came through. I clicked on it. $285 for the room, $95 for booking fees and another $12.95 that said reservation fees. I called numerous times and could not cancel. Only to be told that they would listen to the recording and get back with me through email 24-48 hours. I am so pissed of. I'm very polite and very friendly but this company is a piece of $#*!! It needs to be closed the $#*! down!
Date of experience: February 21, 2020
I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I was able to book my room quickly and it was quicker than when I called the listed number.
I had no choice.
Date of experience: April 4, 2024
Thanks for your review, Harriet. We want our customers to have a quick and enjoyable booking experience.
This website booked a room for me that is perfect.
I wanted to give them a try since I had heard of them previously.
Date of experience: April 6, 2024
Thanks for your review, Catherine. We are happy our website was easy to use!
First time I have used this, and it was quick and easy. I received my confirmation immediately.
Only option when I looked up the motel
Date of experience: April 6, 2024
Thank you for your review, Lisa. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
This was easy process booking sites are cumbersome
Easy to use, no middleman
Date of experience: April 6, 2024
Thank you for your review, India. We are happy the booking process was easy!
I put in a reservation for two double beds and the hotel couldn't accommodate me saying Reservation Counter didn't book it correctly for me. I had to find a new place to stay in the evening on Memorial weekend which was a nightmare and they still haven't refunded me.
Date of experience: June 7, 2023
Thank you for your review, Megan. I’m sorry you were unable to get the bed type you needed. That must have been frustrating and I'm sorry for the inconvenience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I thought I was booking a room at a Best Western hotel. They use the Best Western logo and everything looks normal UNTIL you try to print off the confirmation. You will immediately see it's a plain and generic document, and when you try to call you will get someone with a middle eastern accent and will be disconnected or hung on repeatedly. The reservation number does not match anything from the hotel, but once they get your credit card number they will charge you. Best Western.com was not able to help at all. In fact I was extremely disappointed how I was treated by both the hotel manager and corporate Best Western. I never stayed at the hotel, but was still charged and currently in the process of refuting the charges. This is truly a scam company and I think they are owned by PRICELINE.COM, because that's how it was listed on my statement.
Date of experience: June 6, 2017
Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
I just lost 400$. My children and I had to sleep in our rental for a night, because they booked our hotel out of the country. These people talk fast as hell b! Just like scammers! They wouldn't even try to accommodate us what so ever! Even tried to make me give them my card number a second time to verify SOMETHING IDFK. Just don't do it.
Date of experience: September 8, 2020
I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
The sit was Easy to use fast efficient. No need to make any calls
Date of experience: April 3, 2024
Thanks for your review, Mary. We are happy our website was easy to use!
I recently made a reservation with Best Western. As is standard operating procedure with me, i asked if there was a charge for a cancellation. They told me there was no charge to cancel. Today I cancelled the charge and found out 1) that ReservationCounter was the original booking company and 2) there is a $13 charge to cancel. The agent told me that this charge cannot be reversed. Hence this BAD review. I have an equal dissatisfaction with Best Western Joliet as that is where I got the phone number.
Tip for consumers:
I had to cancel and my booking was reversed. However, I was charged for Cancelling my reservation. I was told that there were no cancellation fees. When I cancelled, ReservationCounter.com informed me of the $13 charge. I feel very violated as there was No mention of this when I asked. They told me that it
could NOT be reversed. I will think twice about staying at a Best Western again.
Date of experience: January 21, 2021
Thanks for bringing this to our attention, Chuck B. Please contact our escalations team at support@reservationcounter.com so we can look into this issue for you.
I tried to call BEST Western and somehow got redirected to this site without realizing it happened. I just cancelled my reservation with them and now are being charged 7.99 fee for cancelling. When I made the reservation I was told I would have FREE cancel policy if I paid upfront? Please Please Please be aware of these scam artists and how they direct you to their site. I should of realized it wasn't a BW site because their employees were very rude and untruthful. This site should be shut down and investigated by AG for their misleading practices.
Date of experience: September 13, 2020
Sorry for the confusion. Reservation Counter books for thousands of hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
So far all has been easy and uncomplicated. Have stayed before and it was a very enjoyable and smooth experience
Top choice when searching
Date of experience: March 9, 2024
Thanks for booking with us, Fiona. We hope you enjoy your stay!
Reservation Counter should be brought up on charges! They lie and steal and continue to get away with it. Good luck trying to get them to pay you the money you are owed. They will promise anything, they offered to send me the record of our conversation at which time I was asking them to cancel our reservation. (Well within the allowed period of time) It didn't arrive within the 2 weeks so I called back and the rep on the phone said, "Oh he lied to you to get rid of you. We NEVER EVER provide a copy of a recording that proves our GUILT!
Tip for consumers:
To know that they were a scam site would have been nice! But NEVER again!!
Products used:
Booked some motels from them and they lied and then cheated us out of the refund that we were entitled to. The WORST travel services we have EVER received!! AVOID!!!!!
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2023
Thanks for bringing this to our attention, Evan. I will send you an email for your information so I can look up your reservation. If you need any help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I have doubts, because I was charged for the reservation, and it was supposed to be just a reservation and you pay for it by arriving at the hotel.
Date of experience: March 11, 2024
Thank you for your review, Ernesto. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
So far so good I will know when we get there if everything works out.
To make sure that i got a room next week
Date of experience: April 1, 2024
Thank you for your review, Robert. We are happy you had a good booking experience!
This is a third party reservation company that acts like they are part of the hotel you are trying to book. They charge you up front for their fees and your stay. If there is a problem, they are no where to be found. Booked a room at a large chain and when I got there the rooms were filthy. Tried to get refund and all I got was a runaround. Hotel and these people said the other was responsible for refunds. They hung up on me 2x's when I wouldn't accept their not our problem answer. Finally had to contest charge with credit card company.
Date of experience: July 29, 2020
Sorry for the confusion, but we appreciate you sharing your experience. Like many online travel agencies, we charge your credit card at the time of the reservation to ensure you receive the best rates possible. Although we are not responsible for the hotels quality, if they agree to provide compensation, we'd be more than happy to assist. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
The experience I had with the representative was excellent. I was able to get my issues resolved and get the best possible price for the bargain.
Reservation Counter gave me the opportunity to pay with Affirm.
Date of experience: March 12, 2024
Thank you for your review, Michael. We want you to have the best experience possible booking with us!
I booked the wrong time and was able to switch to an earlier flight in order to make a business meeting
great
Date of experience: March 7, 2024
Thank you for your review, Pamela. That's great you were able to make changes to your reservation!
My experience was done with ease and I was able to get what I needed for me and my guest!
Date of experience: April 6, 2024
Thank you for your review, Sandra. We are happy you had a good experience!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Ronald. We are happy the booking process was easy!