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Reservation Counter has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,670 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
The experience was ok. I had to call the hotel related to there pet policy. I do not like rooms where pets have stayed. I had to make a special request to get a room lacking a recent pet stay. I pray everything is good next week.
Date of experience: August 26, 2023
Site is very decieving. I thought I was on the Hampton Inn site for reserving a room and it was Reservation Counter. I called and asked for a receipt and they could not provide a PDF copy with their company name on it. They also kept me on hold for over half an hour. I also got an offshore location. When I pressed them, they were of no help.
I do not recommend Reservation Counter. Their was no discount. They are deceptive regarding their web site. I suspect this is their strategy. Very frustrating. Stay clear of this company based in Utah. The number on the website is wrong and misleading. Unethical company, making a quick buck.
Tip for consumers:
Overall terrible company with misleading website. Avoid using this booking service.
Products used:
Booking service
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2023
Jeff, I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy and without any issues. The system seems to be very effective and makes it easy to reserve an room
Work related
Date of experience: March 11, 2024
Thank you for your review, Jonathan. We hope all of our customers have a QUICK and EASY booking experience!
Some entries showed duplicated which should be a simple thing to fix.
Came up from search result.
Date of experience: April 6, 2024
Thanks for your review and feedback, James.
Quite adequate, everything worked as stated. I would consider using your service again.
Ease of use.
Date of experience: April 6, 2024
Thanks for booking with us, Richard. We hope you enjoy your stay!
Awesome experience it was very easy. I didn't have any issues on making the reservation.
Date of experience: April 5, 2024
Thank you for your review, Maria. We want you to have the best experience possible booking with us!
My reservation confirmation did not match with what the front desk had. As a manager, I had 3 room reservations for myself and 2 staff. The front desk acknowledged the discrepancy but frustrating as some arrived before I did.
Date of experience: August 28, 2023
Thanks for your review, Ray. I’m sorry you had some issues with your reservation confirmation. We will look into your situation further. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I reserved a room for my wife and me. Easy to use site and reasonable priced. Hopefully the room is as nice as the pics.
I needed to reserve a room for a return trip from San Francisco. I knew where we wanted to stay and this site provided the info and ability to reserve our room.
Date of experience: March 9, 2024
Thanks for booking with us, Donald. We hope you enjoy your stay!
Booked a hotel online and told the agent where we needed to stay. Agent confirmed on phone our hotel and location, even after we reiterated our needed location. After hanging up, we double checked the hotel and realized the hotel was in a different state. We called back (tried getting back in touch for over 45mins) and when we did, were told that we could not get a refund due to the mistake. Basically, this company stole our money, we never were able to use our hotel (because it was in a different state halfway across the country) and are out the money we paid in full. I DO NOT RECOMMEND. Please be careful when considering using these guys.
Tip for consumers:
You are better off booking directly with the hotel. This company is deceptive in their business practices
Products used:
services
Date of experience: March 17, 2022
Thank you for bringing this to our attention. We receive our rates from the hotel directly and do not have the ability to modify or change these rates. This is very concerning to us that the hotel supplied you a rate different from the one that they provided us. If the hotel is willing to honor the rate, then we would be more than happy to refund you the difference. In this case, we have contacted the hotel directly and they did not agree to honor the rate on the receipt. Because the hotel has already charged us for this reservation, we are unable to process a refund without their authorization.
Looking forward to come to the hotel it is located right in the center of town
Easy to deal with
Date of experience: April 5, 2024
Thanks for booking with us, William. We hope you enjoy your stay!
Agent told multiple lies about the location of the property and the quality of the facility. I have nothing positive to say about the facility and refused to stay. Not interested in staying at a motel with open drug use happening in the common areas.
Reservation Counter deserves a negative 5 star rating.
Date of experience: July 19, 2023
Thanks for your review, Mary. I'm sorry if you received any misinformation from us. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels or their management. You may want to speak with the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I should have know when I dialed the hotel and reach the "center of excellence" F---ing India... The initial hotel supposedly had no vacancy so they found a more expensive option which I declined. The second option supposedly comparable was a total dump. We looked at 4 different rooms they were all discussing. After hours of being on hold and multiple conversations with reservation counter staff they were going to refund our money. I even received 2 emails stating the charges were refunded. 2 weeks later I recieve a 3rd email telling me the hotel would not refund the charges which is horse $#*! since I have a signed ticket from the hotel saying they did not have my money and would gladly agree to cancel my reservation and communicated with the reservation counter staff I should not be charged. What a total waste of time and money. Never will I do this again.
Tip for consumers:
Scammers. Do not use!!!!!!!
Products used:
Hotel stay
Date of experience: May 22, 2021
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Tried to move dates on reservation, they "could not" do this, total incompetence verging on fraud, on top of this they charged more than the hotel the next day. Refused to help in any form. They basically said their policy would not allow any changes, when called hotel, they said they could possibly change the dates, but needed reservation counter to call them. Reservation counter refused to even call.
Date of experience: May 19, 2020
Steven F, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Simple to matriculate yada yada yada yada yada yada yada yada
Date of experience: June 20, 2024
Thank you for taking the time to review us and provide feedback, Ray. Your insights are incredibly valuable and greatly appreciated.
I made a mistake and entered a 1 night stay. I got on the phone and tried to fix it and I was kept on hold for close to an hour. I will never use this service again. This was a trap and I should have contacted the hotel directly.
Date of experience: August 29, 2023
I'm sorry about your experience, Richard. Thanks for bringing this to our attention. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I booked a room for 2 days and asked if i could have an early check in. The clerk put me on hold for 20 minutes and came back on and told me "good news. The manager has approved you for an early check in. And thete will be no additional cost. When i got to hotel, they had not been contacted. They also charged me 50.00 for the early check in. If i was told originally that there was a charge, it would have been ok. I don't like being lied to. Do no use this service.
Date of experience: September 24, 2020
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Very easy to use and I this was the first time booking a trip on my own without my husband. I was very nervous and it out my mind at ease.
Date of experience: March 9, 2024
Thank you for your review, Jennifer. We are happy you had a good experience! That's great we could be helpful for your first booking.
Great experience on booking very easy and fast response
Close to location attending
Date of experience: April 4, 2024
Thank you for your review, Sandra. We want you to have the best experience possible booking with us!
Went on line and was very easy to book. Happy with the service
Date of experience: April 4, 2024
Thanks for your review, Bert. We are happy you had a good experience booking online.
Check in was easy no problems making reservations site most helpful
Date of experience: April 5, 2024
Thanks for your review, Jeffrie. We are happy you had a good experience using our website.
Easy to understand, straightforward pricing including taxes and fee.
We like to book directly to grant the establishment the booking as oppose to going through a third party.
Date of experience: April 4, 2024
Thanks for your review of the booking process, Alex.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review and feedback, Dr. Byron.