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Reservation Counter has a rating of 4.5 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,660 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Site was.easy to use, was satisfied with outcome; quite efficient.
Try to stay at Hampton Inn; our first choice when traveling.
Date of experience: April 4, 2024
Ok so far...we shall see once there and checked in
It populated
Date of experience: April 3, 2024
Thanks for booking with us, Karen. We hope you enjoy your stay!
Fast and easy booking with this site. No issues at checkout
Date of experience: April 3, 2024
Thanks for your review, Yvonne. We are happy you had a good experience using our website.
I hope to have a great stay at an amazing looking place!
Date of experience: April 3, 2024
Thanks for booking with us, Tammy. We hope you enjoy your stay!
It was Quick & easy to make online reservation and received confirmation promptly.
Easy way to make reservations.
Date of experience: April 4, 2024
Thanks for your review, Santa! That’s great you received your confirmation in a timely manner!
Easy to use for reservation. It was very informative and a simple process.
Date of experience: April 4, 2024
Thank you for your review, Darryl. We are happy the booking process was easy!
Quick and easy to do reservation. Can't wait for the getaway.
Date of experience: April 3, 2024
Thanks for your review, Richard. We love first-time customers! Enjoy your stay!
It is too soon to describe our experience while at hotel.
It is where the server took me
Date of experience: April 3, 2024
Thanks for booking with us, Marlin. We hope you enjoy your stay!
Good experience cannot say anything else.It was very easy booking.
Dont know it came up and we will use itin the near future.
Date of experience: April 3, 2024
Thank you for your review, Annelies. We are happy the booking process was easy!
It was so easy and accurate booking online. Great rate excited to stay!
Easy of use.
Date of experience: April 3, 2024
Thanks for your review, Robert. We are happy you had a good experience booking online. Enjoy your stay!
Fast And easy booking reservations online makes my life easier
Date of experience: April 4, 2024
Thanks for your review, Laura. We are happy you had a good experience booking online.
It was very user-friendly and easy to navigate. From selecting a date to the number of people and availability and pricing, it was definitely one of the easiest sites to navigate when booking a hotel.
Date of experience: August 29, 2023
Thanks for your review, Dolca. We are happy you had a good experience using our website.
Very easy booking experience this is about the most annoying part of the whole experiences the survey
Date of experience: March 7, 2024
Thank you for your review, Michael. We are happy the booking process was easy!
After making a reservation for the wrong dates and contacting the site immediately - they had no mercy. I had to pay full price from my error. They would not even allow me to change the dates. Thinking I was on the Hampton website, the system tricked me and checked me out with this ReservationCounter.com. I knew immediately I was screwed. Those thoughts came true as soon as I realized I had made a mistake. I spoke to the person that answered the phone and to their supervisor to no avail. So much for customer service. I WILL NEVER USE THIS SERVICE AGAIN.
Tip for consumers:
no
Products used:
none
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
I'm sorry about your experience, Jennifer. Thanks for bringing this to our attention. I will send you an email for your information so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The website is deceiving. I thought I was booking a 3 night stay directly with Hilton/Hampton Inn as I am a Hilton Honors member and they have great service. Turns out I was on the reservation counter.com website. I made a mistake when I booked and immediately cancelled the reservation. They charged me for 1 nights stay plus service fee. I contacted reservationcounter.com and they would not refund it. I contacted Hilton and they wouldn't do anything either. Now I'm having my bank cancel the credit card payment. AWFUL customer service... just AWFUL.
Date of experience: June 22, 2020
Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
They quoted the whole price including taxes and other fees. It was quick and easy.
I wanted to stay at that particular hotel and that is where they sent me.
Date of experience: March 29, 2024
Thank you for your review, Brenda. We are happy the booking process was easy!
Stop doing surveys.There are people in the world that don't like doing surveys but you force it.
Date of experience: March 24, 2024
Thanks for taking time to rate us, Karen. We appreciate your feedback!
Fast and easy site to use. Quick response 👌 booking was easy self explanatory.
Used it before
Date of experience: April 1, 2024
Thanks for your review, Robert. We are happy our website was easy to use!
I had to book this reservation 2 times. The first time the rep spelled my name wrong, booked the wrong type of room and did not tell me about the resort fee of $51.00. I had to cancel my reservation and rebook which I was charged a $14.99 fee to fix what the other representative messed up. Will not use this website again.
I will say the second rep was helpful and nice. Still was charged $14.99 to correct someone else's mistake.
Angie
Products used:
I had to rebook but was charged a fee for the rep"s mistake.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Reservation Counter consistently refused to give me the refund they themselves and the hotel said over the phone that I was entitled to if I had to cancel. It was a disapointing experience (the only one in years of using other simlilar companies to book trips & hotels). I am very disapointed with the enormous loss of time and all that money.
Date of experience: August 25, 2021
Simone S, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Easy booking, but haven't been to the hotel just yet for the experience but this booking service is great.
It made my booking easy!
Date of experience: March 7, 2024
Thanks for booking with us, Julia. We hope you enjoy your stay!
Please, Please never never use Reservation Counter. I wish I could give them a zero. When you call the hotel you want double check that you are talking to a person from that hotel and not Reservation Counter. I thought I was working with the hotel direct until half way into the call and by then I had my room so went on with the reservation. They not only made my reservation for the wrong date I can not change to the correct date or get my money back. I guess you can say they stole money from me. So sad.
Date of experience: June 9, 2020
I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
After I found out what the rate was I tried to cancel but the agent hung up on me and when I called back they said I could cancel but I would have to pay the full amount. What a poor experience stay away from these people.
Tip for consumers:
That they are crooks
Products used:
Hotel
Date of experience: July 1, 2021
Jerome T, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Gerald. We are happy you had a good experience using our website.