- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Reservation Counter has a rating of 4.5 stars from 4,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,641 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Very very easy I recommend this process. I'm looking forward to the stay
It presented itself
Date of experience: March 30, 2024
Needed to make a change to a reservation. They claimed they couldn't do so without cancelling and rebooking but of course the hotel was now book so I would lose my room even though I was only canceling one night and keeping 2 so I already had a room. Then to make matters worse they put me on hold for 35 mns to speak to a supervisor who mistakenly 'hang up'. Do not use them.
Date of experience: October 19, 2023
I’m sorry about your experience, Veronique. We want our customers to have the best experience possible when booking travel with us. I will share your experience with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
If I like doing it and I could get it done you know everyone else can do it.
Date of experience: April 1, 2024
Thanks for your review of the booking process, Allen.
Very simple to use absolutely no problems.would use it again
Easy way to get booked
Date of experience: April 1, 2024
Thanks for your review, Cathy. We are happy our website was easy to use!
Wtf is the reservation counter? I thought I booked directly with the hotel via the website. This seems redundant or extra and unnecessary and confusing.
Date of experience: February 2, 2024
Charles, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Was quick, received a call within 20 min of putting in a request and easily done
Good reviews
Date of experience: March 24, 2024
Thanks for your review, Fran. We want our customers to have a quick and enjoyable booking experience.
Easy to use and simple to follow instructions. Looking forward to our visit.
High customer ratings and price is reasonable.
Date of experience: April 1, 2024
Thanks for your review, William. We are happy you had a good experience using our website.
Everything was great. Thank you! Everything was great. Thank you! Everything was great. Thank you!
That's how I had to make the reservation.
Date of experience: April 1, 2024
You're welcome! Thanks for booking with us, Daniel!
I was directed from the resort itself to book my reservation here. Everything seemed to work fine, I have no concerns at this time. Thank you.
Date of experience: February 16, 2024
You're welcome! Thank you for your review, Geoff. We are happy you had a good experience!
Agent was helpful. Positive experience. No issues.
Date of experience: April 1, 2024
Thanks for your review, Beverly. We are happy one of our representatives was able to assist you and provide excellent service!
The site was informative and easy to navigate. All my questions were answered in a timely manner.
I really don't know. I just googled and it came up.
Date of experience: March 31, 2024
Thanks for your review, James. We are happy our website was easy to use!
Didn't expect the service fee. Other than that, all good.
Date of experience: April 1, 2024
Thanks for your review and feedback, Linda.
Great Experience so far. Easy to navigate your website.
Close to Orlando Convention Center and Other Booked Guest Reservations. (Referral)
Date of experience: April 1, 2024
Thank you for your review, Arthur. We want you to have the best experience possible booking with us!
It was great, thank you, have a good day, I'm grateful for your website,
No reason thank you very much, have a good day
Date of experience: March 31, 2024
You're welcome! Thanks for booking with us, Veronica.
Scheduling this was super easy. Thank you, looking forward to the stay
Was what was available on the website
Date of experience: March 31, 2024
You're welcome! Thanks for booking with us, Judith. We are happy the booking process was easy!
No problem; makes for a good experience. Nothing to feel negative about.
On Hotel website
Date of experience: April 1, 2024
Thank you for your review, Gary. We are happy the booking process was easy!
Quick and easy - very simple. This is the way reservations should be.
Date of experience: April 1, 2024
Thank you for your review, Dennis. We hope all of our customers have a QUICK and EASY booking experience!
I didn't plan to use this site - thought I had gone directly into the resort site for my reservations! Such a scam - didn't need to pay the addtional fees for no real service or help from this website! SCAM
Date of experience: May 13, 2021
Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
Worst company I have ever worked with. I booked a reservation for a hotel in Atlantic City, and Reservation Desk not only booked me in a different hotel without telling me the hotel was not the one I originally called for, but also failed to cancel the reservation when I called them back and told them to cancel my reservation, and now I am responsible for the full cost of the hotel room, because they did not do their job. When I called today to dispute this issue, the customer service team was very unhelpful. I would never work with them again and I urge everybody else to book a reservation with the hotel directly and to never go through someone else.
Tip for consumers:
I'd recommend booking through the hotel itself, but if you must:
Confirm very throughly what hotel they are putting you in, confirm the address, and be absolutely sure you're going. And remember, there's a non-refundable charge of $14.99.
Products used:
Reserved a hotel room through them
Date of experience: July 23, 2021
’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Booking was easy and quick. I booked online and I guess the online reservations used the reservation counter.
Date of experience: March 5, 2024
Thanks for your review, Lester. We are happy you had a good experience booking online.
Easy to get the reservation I wanted and I received my confirmation immediately.
It appeared on the hotel website.
Date of experience: March 30, 2024
Thanks for your review, Jacquelyn. We are happy our website was easy to use!
It was very easy we have stayed at this Hotel a couple of years ago and decided to stay there again.
We have stayed there before
Date of experience: March 5, 2024
Thanks for booking with us, Sharon. We hope you enjoy your stay!
I called to cancel my one hotel reservation due to the Coronavirus... they absolutely refused. I said this is out of our control. They refused to budge. I called the Hampton Inn & Suites in Baltimore directly. She never heard of them... looked up my reservation. She gave me a company called "Get A Room"... phone # *******200, Ext 211... call them everyone. I called... left a message. Hampton Inn also said they had my rewards #... which I did not give... they are using my credits. My next call is the credit card company to dispute... everyone CALL YOUR CREDIT CARD COMPANY... PUT DISPUTES IN
Date of experience: April 15, 2020
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
The reservation process was easy to understand and to do.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Thank you for your review, Orbil. We are happy the booking process was easy!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Frank. We are happy the booking process was easy!