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Reservation Counter has a rating of 4.5 stars from 4,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,641 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Friendly and professional from everyone I talked to.
Found on the internet it chose me.
Date of experience: March 30, 2024
User friendly
Date of experience: March 28, 2024
Great place to stay in Linton, beds are comfy and hotel is very clean.
Date of experience: March 30, 2024
Thanks for booking with us, Julie!
Easy to book. There was no areas to get or receive discounts for Seniors, Veterans.
We've stayed here last year on our trip South.
Date of experience: March 25, 2024
Thank you for your review, Timothy. We are happy the booking process was easy! Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Overall very satisfied using your site. It was cheaper than booking direct and your sitr was quick and easy
Date of experience: March 8, 2024
Thanks for your review, Robert. We are happy you had a good experience using our website.
Easy and convenient.i was able to see exactly what room I was booking.
Easy to do.
Date of experience: March 27, 2024
Thank you for your review, Angeline. We are happy the booking process was easy!
Just came back from The"Inn at Lancaster" Tried to log in to my account to complain about my reservation we got nothing stated in conformation, but they deleted my email stating I don't have account to Reservation Counter even though I have my emails and text from 1 day ago. A first-class Joke think twice paid the price and got nothing promised. The hotel is terrible and I am sure they know it. They charge you extra fees than delete the account so even with the conformation number you have with the name and phone number of Reservation Counter it's no good they act like it's not them but crazy that they are the company that got the money out of my bank account. SO skip reservation Counter and definitely skip the Inn at Lancaster it is definitely not with Wyndham.
Tip for consumers:
Both The Inn at Lancaster and Reservation counter are terrible.
Products used:
Hotel stay at the Inn at Lancaster booked with Reservation Center
Date of experience: June 19, 2023
I’m sorry to read about your experience, Erika. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. I will share your feedback with our customer service manager. Please feel free to reach out to customer support at support@reservationcounter.com if you need any help with your reservation.
--Rachael, Review Manager
I have no experience with Reservation Counter until I made this reservation. It was easy and seamless and received confirmation promptly.
I didn't. It chose me when I went in to make a reservation at a certain hotel.
Date of experience: March 1, 2024
Thank you for your review, JB. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!
Very easy to reserve a room and close to event venue
Date of experience: March 28, 2024
Thank you for your review, Keith. We are happy the booking process was easy!
Great service. It was easy to use and I was able to make my reservations with no issues.
Ease of use.
Date of experience: March 28, 2024
Thanks for your review, Chet. We are happy our website was easy to use!
They are a scam... please read the other reviews about not receiving refunds for cancellations. They state they follow the hotels cancellation policy, which is not true. I made a reservation for two nights on Feb 14 around 3pm and called back to cancel reservation within an hour or so. Here is their policy (not the hotel's policy) they sent me. "Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 02/10/2019, 12 pm are full refundable. Bookings cancelled after 02/10/2019, 12 pm are subject to a fee of 1 night's room and tax. There is no refund for no-shows, early checkouts, or cancellations after 02/14/2019, 10 am. The $9.99 fee included in the total is non-refundable." Otherwise even though I canceled I never received a refund. Working with my bank and the BBB and Yelp and letting the world know they are scammers.
Date of experience: February 21, 2019
Thank you for your review. As an independent online booking company we purchase our inventory from multiple hotel partners and suppliers. This inventory has had all terms, conditions, pricing, and cancellation policies dictated by the hotel at the time they sold this inventory off to third party booking agencies such as ours. When a booking is finalized full payment is forwarded to the hotel to secure the reservation for the consumer. For a refund to be authorized on a non-refundable booking, we must contact our hotel partners who will reach out to the supplier and they will in turn verify if the hotel property, who collected the full payment, agrees to authorize a penalty waiver and refund back to the consumer. When the hotel property denies a request for a penalty waiver and chooses to stick to the policies that they have dictated for the reservation, we are contractually bound to comply with their decision regarding the terms and conditions. We apologize for the unfavorable resolution.
The experience that my wife and had with Reservation counter has been extremely horrible. We spent about 40/45 mins on a reservation call to make sure that the specifics about our room, and when we arrived for Check-in after being on the road for 3+ hours, with our children mind you, the room that we supposedly reserved wasn't correct and there was a valet parking rate of 30+ dollars/day that was not brought up at all during the reservation call.
We called them trying to get this nonsense rendered, so after not being able get to rep on the phone, we demanded to speak to a manager.
The manager on the call was a waste of Mouth$&.!@" time... he says he could give us phone numbers to hotels near the one we initially booked. WTF... between my wife, myself and my children, we have 4 smartphones, so why in the hell do I need you to give me phone numbers to other hotels...
DO NOT... I repeat... DO NOT reserve anything through http ://
Reservationcounter.com. A f$&!? Horrible experience
Date of experience: July 2, 2020
Thanks for bringing this to our attention, Shelton C. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
The online reservation was very easy I;m staying there tonight so can't rate the room yet
Close to hospital
Date of experience: March 21, 2024
Thanks for your review, Nancy. We are happy you had a good experience booking online.
Will recommend To friends and family. Reserving was fast and website was way easy to use
To see the experience
Date of experience: March 29, 2024
Thanks for your review, Sengkeo. We are happy you had a good experience using our website.
I thought I was making a reservation direct to Embassy Suites. Did not realize there was a $15.99 charge.
Thought I was dealing directly with the hotel.
Date of experience: March 1, 2024
Thanks for your review, John. We are Reservation Counter, an online travel agency. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Easy to navigate the reservation center web page. I am not super computer savvy, but it was so easy to make a reservation!
Date of experience: February 28, 2024
Thanks for your review, Elizabeth. We are happy you had a good experience using our website.
It was easy to book online and it was not an hassle.
Date of experience: March 29, 2024
Thanks for your review, Rizagilda. We are happy you had a good experience booking online.
The reservation process was quick and easy!
The response was immediate.
It was the first one to pop up
Date of experience: March 29, 2024
Thank you for your review, Lindsey. We hope all of our customers have a QUICK and EASY booking experience!
Very user friendly. A much needed break after a hectic trip to Las Vegas
Date of experience: March 26, 2024
Thanks for booking with us, Donna. We hope you enjoy your stay!
Very satisfied with procedure.
The information was easy to follow.
Easier online.
Date of experience: March 28, 2024
Thank you for your review, Wayne. We are happy you had a good experience!
Good Job! Thanks for the service! Not much more to say at this time!
Date of experience: March 28, 2024
Thank you for your review, Nathan. We are happy you had a good booking experience!
Great app for selecting a room, easy to use and fast
The booking was important to me
Date of experience: March 28, 2024
Thanks for your review, Helen. We are happy you had a good experience using our website.
Stress free experience. Everything was user friendly
Date of experience: March 28, 2024
Thanks for your review, Janet. We are happy our website was user-friendly!
Efficient way to make a reservation. This survey is annoying me.
Daughter suggestsed
Date of experience: March 29, 2024
Thanks for rating your booking experience, Catherine!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for booking with us, MariaLuz. We hope you enjoy your stay!