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Reservation Counter has a rating of 4.5 stars from 4,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,636 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
It was difficult to hear the agent as there was a lot of noise in her background area (people speaking loudly).
Correct a reservation I made online.
Date of experience: February 6, 2024
Great. Easy to complete. Excellent prices. The experience was great would highly recommend
Prices are great and affordable
Date of experience: March 25, 2024
Thank you for your review, Jessica. We want you to have the best experience possible booking with us!
When you book on this site their cancellation policy says FREE cancellation and nothing about a fee.
Tip for consumers:
The stie should have clearly stated their cancellation policy up front, not after someone books.
Products used:
Made reservation for wrong date and had to cancel. Only then did I notice a non-refundable service fee which was not mentioned before I provided my credit card number. This is manipulative, deceptive and unfair business practice with hidden fees.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2024
Thanks for bringing this to our attention, Ann. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It was quick and easy and we've used them before. Looking forward to our time at the beach
Date of experience: March 15, 2024
Thanks for booking with us, Robert. We hope you enjoy your stay!
It was a fast easy process. The cost was cheaper than most but didn't see a military discount.
Saw it online
Date of experience: March 26, 2024
Thank you for your review, Sharlart. We are happy you had a good experience!
Booking for this hotel was very easy and fast. I'm looking forward for my staying in your hotel.
I have made a reservation through the Hyatt Regency website.
Date of experience: March 26, 2024
Thanks for booking with us, Irena. We hope you enjoy your stay!
I called in to book a room with my husband for new years with a jacuzzi in it I specifically asked the man was he sure the room had a jacuzzi and he assured me it did when I got the email it said I was booked for 2 queen beds and charged my card almost 300.00 dollars I called the hotel they told me they didn't have jacuzzi rooms or a jacuzzi period I immediately called travelpass back they told me they would run the call back and get the room canceled I called back they gave the run around and lied and said the hotel told them I stayed in the room wich my pictures show proof I was in dc I never went to nc or sc wich I will also prove in court these people are a big scam and will lie on you and steal your money make sure you keep all your receipts like I did because they will lie on you bad
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2024
I booked through this site unknowingly and was screwed over. I booked a 2 Queen Bed Suite with a Sofa Bed for My family for Thanksgiving. I emphasized the sofa bed with the agent several times and he was fully aware of it. I get to my destination 15 hrs. Away from my home and they've booked the wrong room, not enough space for my entire family. What could I do, I have no choice but to spend another $600 getting another room so my family would have somewhere to sleep. I call the company speak with a couple different supervisors, they say we will compensate you in 5-7 days. I get the email today saying we are going to refund you $15.99 for the inconvenience. I tell this supervisor that's not going to work as he continues to talk over me and not listen. Then I say I need to talk to the person over you then a corporate manager or somebody. He proceeds to tell me there is no one over him and I can write a email to the service team I refused to give me a corporate number. He then says this all we going to do, and still refuses to get me to someone over him. I hope this is not the way you guys intended on handling business. Because you guys got my reservations wrong I was out of pocket an additional $600, and your compensation is refunding me $15.99 that is bad business and I promise until I here something back I will call and complain everyday.
Tip for consumers:
I would never deal with a company like this that doesn't respect or value its customers.
Products used:
N/A
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2023
Been great nothing bad to say we stayed there last year and loved it great hotel.i love
Going back there because it was so nice and beautiful I would recommend this hotel to everyone..
Date of experience: March 16, 2024
Thanks for booking with us, Michele. We hope you enjoy your stay!
Received what my call was all about and was satisfied
Date of experience: March 26, 2024
Thank you for your review, Daniel. We want you to have the best experience possible booking with us!
Online was fast and easy. I am in the area for one day and booked from my hybrid office.
Google search took me there.
Date of experience: March 13, 2024
Thanks for your review, Robert. We are happy you had a good experience booking online.
Easy booking and confirmation to my cell and email.
It was the default booking for the hotel I was needing to book a stay for.
Date of experience: March 27, 2024
Thank you for your review, Kelly. We are happy the booking process was easy!
I was charged the same price as Hampden Inn for a broken down no brand motel. The off the street price was $83. Reservation Counter charged me $127 with no recourse for a cancelation despite a deceptive discription. Look at the BBB reviews that can't be manipulated for the real story. Fair warning to all.
Products used:
Lodging
Date of experience: September 13, 2023
Thank you for your review and sharing your experience, James. We receive our information and rates from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com. --Rachael, Review Manage
I made a reservation for the Rosen Plaza Hotel and I am canceling for the coronavirus, and this company stole $ 1012 dollars from a reservation and I call to cancel because with the corona virus we cannot travel and the answer is that their policy is not to return the money.
Don't make reservations with them. They will steal from you.
This is something that cannot happen
Date of experience: March 30, 2020
Pedro C., sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Fast and easy to use. Very easy to navigate through.
Date of experience: March 27, 2024
Thanks for your review, Amanda. We are happy you had a good experience using our website.
I accidentally double booked the room. I contacted your represenative this morning, and was told it was nonrefundable. I will be contacting your Attorney Generals office as well as your Better Business Bureau.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Thanks for bringing this to our attention, Richard. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to book - easy to book - easy to book - Easy to book - easy to book - easy to book
I didn't know if any other options
Date of experience: March 26, 2024
Thank you for your review, Virginia. We are happy the booking process was easy!
Quick response, excellent. Very satisfied for digital service. I hope to receive good service at front desk.
Date of experience: February 13, 2024
Thanks for booking with us, Luis. We hope you enjoy your stay!
Booking was done without a problem. Have stayed here before.
Date of experience: March 27, 2024
Thanks for booking with us, Barclay. We hope you enjoy your stay!
I have rewards for Wyndham hotels but it doesn't mention this at all. Very easy process otherwise.
Date of experience: March 26, 2024
You're welcome! Thanks for booking with us, Dawn!
Nice straight forward check-in, very easy online navigation.
Very convenient.
Date of experience: March 26, 2024
Thanks for your review, Paul. We are happy you had a good experience booking online.
What is between Reservation counter versus Cape Fox.com?
Little confused.
Date of experience: March 26, 2024
Thanks for your review, Naresh. We are an online travel agency and book rooms for thousands of hotels worldwide. Thanks for booking with us!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Walsh, we're sorry you had some difficulty hearing our agent. Thank you for your feedback so we can improve.