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Reservation Counter has a rating of 4.5 stars from 4,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,631 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Nice pricing options. Slow processing reservation.
Google search
Date of experience: March 27, 2024
Google search
Date of experience: March 27, 2024
Made it very straight forward for booking such a hectic weekend!
Date of experience: March 26, 2024
Thanks for your review of the booking process, Jordyn.
I asked your agent to book me at the Holiday Inn Express in Springfield Illinois. He booked me a the Holiday Inn in Springfield/Dayton Ohio. Thank goodness I caught it before I left for a business trip to Springfield Illinois and I managed to change my reservation. Your agent told me I would get a credit however I am now told I will be charged $164 for the Ohio reservation and the hotel will not cancel.
This was totally the fault of your agent. I will never again use your service.
Date of experience: August 11, 2021
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I would like to talk to a person with questions about adjoining rooms.
Date of experience: March 25, 2024
Thanks for your review and feedback, Christine. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
I am not a "techy" person, but I can navigate this website well.
Information and ease of making a reservation.
Date of experience: March 24, 2024
Thanks for your review, Barbara. We are happy our website was easy to use!
Got a motel for a good price and the type room that I was looking for
Fast service great price
Date of experience: March 25, 2024
Thanks for your review, Jon. We want our customers to have the best rates possible.
I thought I was contacting the hotel. They never told me I couldn't cancel my hotel room. I called to cancel 2 weeks in advance. I was told initially to call the hotel and get the name of a person who told me I could cancel. Oswald at the Hilton told me they had a 2 day cancelation policy. Called and was on hold about 30 min to tell reservation counter of the 2 day policy. But no I have to wait 24-48 hours. I would never use this company. Totally sketchy
Date of experience: June 9, 2020
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
Easy to reserve. Just surprised they already charged for the room, while still able to cancel.
Date of experience: March 19, 2024
Thank you for your review, Patricia. We are happy the booking process was easy!
It was quick and easy. I am looking forward to it.
AMHCA Conference
Date of experience: March 26, 2024
Thank you for your review, Rhonda. We hope all of our customers have a QUICK and EASY booking experience!
Hampton Inn Service…I didn't know that I was booking through a third party. Moving forward I will contact Hilton directly
Needed to book a room
Date of experience: March 3, 2024
Thanks for your review, Jeffrey. We are happy you booked with us!
Was easy to navigate. Did not have any problems, pricing was displayed in an easy to read format.
Simple to use
Date of experience: March 26, 2024
Thanks for your review, Rick. We are happy our website was easy to use!
Very easy to navigate and understand leaving no questions to be answered.
It was available
Date of experience: March 25, 2024
Thanks for your review, Peter. We are happy our website was easy to use!
This site is a rip-off. I thought I was contacting the hotel chain directly. My son's wedding was cancelled due to the COVID-19 and they will not give a refund. I am furious over this.
DO NOT USE this Company!
Date of experience: April 26, 2020
Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
Good experience, quick and efficient, no concerns….
Date of experience: March 26, 2024
Thank you for your review, Wendy. We are happy you had a good experience!
Surprised by the add on charges that were not apparent before booking
Date of experience: March 26, 2024
Thanks for your review and feedback, Gary. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Date of experience: March 25, 2024
Easy to make reservations through your hotel website
Date of experience: March 25, 2024
Thank you for your review, Sherri. We are happy the booking process was easy!
Reservation process was easy……………………………………………………..
Date of experience: March 25, 2024
Thank you for your review, Tricia. We are happy the booking process was easy!
Your online reservations were easy to navigate and manage.
Date of experience: March 26, 2024
Thanks for your review, Teri. We are happy you had a good experience booking online.
Very easy to do. I want no more surveys from anyone.
Date of experience: March 26, 2024
Thanks for your review and feedback, Bill.
The process to book my reservation was quick and easy!
Reservation Counter is easy to use.
Date of experience: March 26, 2024
Thank you for your review, Christopher. We hope all of our customers have a QUICK and EASY booking experience!
Very user friendly! And probably will use it again.
I just came across it online.
Date of experience: March 25, 2024
Thanks for your review, Bertha. We are happy you had a good experience using our website.
Quick and efficient, super easy. So excited for our visit to Portland
Date of experience: March 25, 2024
Thanks for booking with us, Martha. We hope you enjoy your stay!
Why are you asking for feedback a minute after the purchase
Date of experience: March 25, 2024
Thanks for your review, Mallesham. We would like to know more about your experience booking with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The booking was easy, very satisfied with that process.
Referred by a friend.
Date of experience: March 25, 2024
Gracias por reservar con nosotros, April.
Easy site to book a room fast and efficient. All the information was provided
Date of experience: March 25, 2024
Thanks for your review, Ursula. We are happy you had a good experience using our website.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Mary. We want our customers to have the best rates possible.