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Reservation Counter has a rating of 4.5 stars from 4,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,629 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Easy to reserve, no difficulties making the reservation. Received confirmation quickly.
Date of experience: March 26, 2024
Thanks for your review, Richard. That’s great you received your confirmation in a timely manner!
Everything was good. It was simple to get booked. This is how I will book my trip again.
It was on the hotel website
Date of experience: March 13, 2024
Thank you for your review, Francis. We are happy you had a good booking experience!
Fast and easy and took no time at all to get it booked
Speed of reservation
Date of experience: March 23, 2024
Thank you for your review, Scott. We hope all of our customers have a FAST and EASY booking experience!
No issues so far so it was a great experience. Very easy to book and we are excited to try this hotel in Miami
Date of experience: February 10, 2024
Thank you for your review, Bobbie. We want you to have the best experience possible booking with us!
We made reservations through here for a weekend in June. It was a 50th class reunion for my wife. We took the less expensive option of no refund for canceling. Because of the Covid-19 issue the reunion was moved another date. They would not even transfer our reservations to the new date. Sorry bunch of people!
Date of experience: March 27, 2020
Thank you for your review. As an independent online booking company we purchase our inventory from multiple hotel partners and suppliers. This inventory has had all terms, conditions, pricing, and cancellation policies dictated by the hotel at the time they sold this inventory off to third party booking agencies such as ours. When a booking is finalized full payment is forwarded to the hotel to secure the reservation for the consumer. For a refund to be authorized on a non-refundable booking, we must contact our hotel partners who will reach out to the supplier and they will in turn verify if the hotel property, who collected the full payment, agrees to authorize a penalty waiver and refund back to the consumer. When the hotel property denies a request for a penalty waiver and chooses to stick to the policies that they have dictated for the reservation, we are contractually bound to comply with their decision regarding the terms and conditions. We apologize for the unfavorable resolution.
OK so far.
I've got the confirmation of my reservation.
See you in the end of May
Thanks
Date of experience: March 23, 2024
Thanks for booking with us, Louri. We hope you enjoy your stay!
The website is easy to use. The lady that I am talking at the front desk when i call is very helpful
Date of experience: February 25, 2024
Thanks for your review, Brad. We are happy our website was easy to use!
Book a hotel in Roswell, GA...reservation went through for Roswell, NM. Had a 2-day cancellation policy. REFUSED to refund full value even though the issue was with them. They do not honor any hotel perks progrmas...they make you pay in advance...they are the rudest & slowest customer service around...and rates are approximately $50-$75 HIGHER than booking direct at the hotel. The site SCAMS you to believing that you have booked at the hotel site...until the transaction is closed. DON't get SCAMMED like me...SAVE YOURSELF!
Products used:
none
Date of experience: October 2, 2023
Loreene, I'm sorry for any confusion between us and the hotel. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for bringing this to our attention. I have shared your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The online thing is ok but there needs to be more human to human contact.
Because that is the only way I had to get my questions answered.
Date of experience: March 25, 2024
Thanks for your review and feedback, Brian. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I made a hotel reservation to attend a family funeral.
I knew what hotel i wanted to stay at.
Date of experience: March 24, 2024
Thanks for booking with us, William!
I booked through this company, thinking that they were the hotel, since I had typed in "Hilton". When I asked, they mumbled that they were the hotel. I asked them to check on the date of the reservation I had already made. They told me that I had no reservation, and said they could book me one right away - free shuttle and free breakfast. SINCE I WAS FLYING THE NEXT DAY, I booked - at double the price I was quoted before. When I got to the hotel, the front desk wondered why I had 2 rooms booked. I canceled the Reservation Counter booking and stuck with the one I had originally booked - the one that Reservation Counter said didn't exist. There also was no free shuttle, and no free breakfast. This company is a sham and a disgrace. They misrepresented themselves, and lied straight out! Do NOT book with them - you can do better with anyone else! Their Yelp rating is 1 star!
Tip for consumers:
This is the most misleading booking site. It gives booking sites a bad name!
Products used:
I did not use the hotel room, as I already had one that they told me I didn't have
Date of experience: July 15, 2023
Karen, I'm sorry about your experience and for any confusion. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry you had some issues with your reservation. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Good so far. The site was very easy to use and and easy to navigate.
Date of experience: March 25, 2024
Thanks for your review, Annette. We are happy our website was easy to use!
Very quick to book and easy to navigate the site! Thank you!
It came up quickly.
Date of experience: March 23, 2024
You're welcome! Thanks for your review, Dorothy. We are happy you had a good experience using our website.
Always good service at this Drury Inn. The staff here are always pleasant and welcoming
Easy to reserve
Date of experience: March 20, 2024
Thanks for booking with us, Joyce. We hope you enjoy your stay!
It was easy to make my reservation. It showed the choices of rooms and prices.
I was on the Drury website and made reservations while I was there.
Date of experience: March 19, 2024
Thank you for your review, Saundra. We are happy the booking process was easy!
This company represented themselves as Hilton to me I to me I even went to ask them how many rewards I had and they said they couldn't pull it up at the time but asked the front desk when I get there.
They have AUS address but a 3rd party call center on a offshore.
Basically I called them I went to the Hilton site they had a pop up number so I hit the pop up number thinking I'm getting a Hilton representative they "d me $240 for the night the next morning I had next morning I had charges in the amount of $400 there was booking fees and extra taxes and charges and holding fees.
This is a total scam they need to disclose that there are 3rd party booking and they need to disclose all of the hidden fees the booking fees the $50 taxes
Plus they changed room rates on me. I was quoted 240$ not $348 that's a big difference.
And when you book on the phone there's no way to to actually know what you're being charged unlike when you're at the store and you can see it on the cash register.
Tip for consumers:
Please don't fall victim their customer service is horrible they will hang up on you they will put you on hold but you will never be able to speak to anybody no managers file a claim.
Products used:
I used the hotel room but I only agreed to pay $240 anything more than that is a scam
Date of experience: August 4, 2022
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very efficient. It was fast and easy to make my reservation.
Date of experience: March 25, 2024
Thanks for your review of the booking process, Elizabeth.
Good experience. Easy to book reservation and fast.
Directed me to use when looked up online.
Date of experience: March 25, 2024
Thank you for your review, Annette. We are happy the booking process was easy!
No problems setting Reservation, may use this network again.
Across from airport
Date of experience: March 25, 2024
Thank you for your review, Miguel. We are happy the booking process was easy!
No comment --------------------------------------------------------------------- see ratings stars
Date of experience: March 25, 2024
Thanks for the 5-star rating, Eric!
This was one of the easiest reservations I've ever made for a hotel room.
I have no particular reason.
Date of experience: March 24, 2024
Thank you for your review, Rachel. We are happy the booking process was easy!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Dawn. We are happy our website was easy to use!