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Reservation Counter has a rating of 4.5 stars from 4,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,626 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
It was OK, continue to improve the site and customer experience
To book my reservation
Date of experience: March 21, 2024
Its always good. It works out well everytime we're there.
Date of experience: March 22, 2024
Thanks for booking with us, David. We hope you enjoy your stay!
Good service experience, easy to book and finalized closing the loop sending the email booking confirmation.
Fast to get it done.
Date of experience: February 9, 2024
Thank you for your review, Paulo. We are happy the booking process was easy!
No issues very easy to use. I have been a customer for years and always pleased with the service.
Date of experience: March 22, 2024
Thanks for your review, Robert. We are happy our website was easy to use!
Very easy to book and got rooms needed…………………………..
Available rooms
Date of experience: March 22, 2024
Thank you for your review, Loretta. We are happy the booking process was easy!
Very quick and simple and easy to navigate.with no issues what so ever.
To book a room
Date of experience: March 20, 2024
Thanks for your review, Irving. We are happy you had a good experience using our website.
I was looking for HOURS to find a honeymoon suite with a jacuzzi tub in a king size room. Found a decent one at the Holiday inn in Cocoa Beach and called the number in the search bar under the hotel. We spoke on the phone and agreed on the price of $177 for one night. When I got my confirmation email, it said for the West Palm Beach Marriott... I asked him, " Are you sure this is the one for Cocoa Beach? Holiday inn?" He said yes and I read him the itinerary number which he said was correct, then hurried me off the phone before he hung up. I checked my credit card and was charged $265 + 9.99 fee! Not even 5 min later I called back and spoke to a new agent who said it was non refundable and would connect me to Carolyn their supervisor. After 20 minutes of waiting I called again. I spoke to Jose who helped me out, but I had to book again and charge my card for the correct stay this time, but reviewed everything before paying. I still have to wait 24-48 hours for them to investigate the issue with the wrong booking to get my refund. I was dealing with this all day and thought booking a hotel would be easy but damn. Chase said they can dispute the charge but I wanna make sure I get that money back! These people caused me immense stress!
Products used:
Hotel
Date of experience: May 7, 2021
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Very simple and easy to make reservation. This hotel has been recommended to me by my mother-in-law.
Date of experience: February 3, 2024
Thank you for your review, Vicki. We are happy the booking process was easy!
It was easy and fast and I would book online again.
Price and easy to use
Date of experience: March 20, 2024
Thank you for your review, Tammy. We hope all of our customers have a FAST and EASY booking experience!
We stayed at the Hilton and went to the murder mystery dinner in the hotel. Super fun and highly recommended.
Date of experience: February 18, 2024
Thanks for booking with us, Timothy!
I feel that this company lied and had me thinking I booked at the front desk of Hotel Del Coronado. We were planning a visit the weekend of 3/26. On 3/23 my mother in law suddenly passed away. I called the same day and asked to reschedule. They told me that I missed the window by one day. I did not even realize I had a window. Trickery! Then on 4/9 I turned in the death certificate. Then I got an email from Carlos saying a refund would be forthcoming. As of today 6/4 the refund has not yet arrived. We have emailed numerous times and they will not make it easy to call in. They answer the phone for new reservations, but you will hold for hours to get customer service. And then the call drops. I am so frustrated. Plus I called Hotel Del Coronado, after locating the CORRECT number, because they blame it on the hotel. I was told today that they never billed reservation desk. So this is a BIG LIE! Beware! This is a crime. I may take it to court as it is a matter of principal and today I see several reviews that are complaining about similar issues. Wish I knew better upfront. When I google the hotel the number that came up was this number, so it was an honest mistake.
Tip for consumers:
Beware!
Products used:
Hotel reservation never fulfilled.
Date of experience: June 4, 2021
Thanks for bringing this to our attention, Sherri R. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Very good experience, good selection of rooms, few picture on each selection
Date of experience: March 20, 2024
Thank you for your review, Maria. We are happy you had a good booking experience!
It was great. The reservation staff called me back the next morning!
The reservations staff recommended it!
Date of experience: March 20, 2024
Thanks for your review, Angela. We are happy one of our representatives was able to assist you and provide excellent service!
Painless bookings the site was easy to navigate thankfully
No special reason
Date of experience: March 21, 2024
Thanks for your review, Garfield. We are happy you had a good experience using our website.
Great response, computer understood everything I asked of it, them bots are the best!
Had no choice
Date of experience: March 21, 2024
Thanks for booking with us, Joseph. We hope you enjoy your stay!
Great - easy to use and helpful information. Good experience.
Website directed
Date of experience: March 20, 2024
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
Making the reservation for our stay was quick and easy.
Directed to the reservation counter from the hotels website
Date of experience: March 21, 2024
Thank you for your review, Andrew. We hope all of our customers have a QUICK and EASY booking experience!
I found my experience to be very positive. It was easy for me to navigate through the reservation process. Very simple to understand.
Had problem with the other option.
Date of experience: February 15, 2024
Thank you for your review, Evelyn. We want you to have the best experience possible booking with us!
If I could give this company less than 1 I would. I reserved a hotel room and cancelled seconds later! They will not refund me or even my credit card CHASE Southwest, is not refunding me either. They are so rude, they do not care, all they want is your money! DO NOT, I REPEAT, DO NOT EVER BOOK WITH THIS COMPANY!
Tip for consumers:
DO NOT USE, BOOK DIRECT THROUGH HOTEL, NEVER USE THIS COMPANY
Products used:
n/a
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
I'm sorry about your experience, Amanda. We want our customers to have the best experience possible when booking travel with us. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
--Rachael
I appreciate the email following up on the reservation making sure I received confirmation.
I didn't it just popped up.
Date of experience: March 20, 2024
Thanks for your review, Pamela. We are happy our website was easy to use!
Felt forced to complete survey just to make sure that I received future confirmation emails on my future bookings
Date of experience: February 15, 2024
Thanks for taking time to rate us and leave a review, Henry.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review and feedback, Alex.