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Reservation Counter has a rating of 4.5 stars from 4,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,626 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Easy to reserve a room. May write a review after my stay.
Date of experience: March 19, 2024
Thank you for your review, Bryan. We are happy the booking process was easy!
Just took a couple clicks, very simple and straight forward
Date of experience: March 20, 2024
Thank you for your review, Brad. We are happy the booking process was easy!
It was very easy and fast to book a room. Will definitely recommend
Date of experience: March 20, 2024
Thank you for your review, Mitchel. We want you to have the best experience possible booking with us!
Very clear and easy to follow instruction for reserving a room.
Internet directives
Date of experience: March 20, 2024
Thank you for your review, Scott. We are happy the booking process was easy!
Better than usual very efficient enjoyed the experience.
Wanted to go directly to the hotel.
Date of experience: March 20, 2024
Thanks for your review of the booking process, Valerie.
Thank you, I'm for setting up this easy to use system.It is very simple with no problems
Easy to sue
Date of experience: March 19, 2024
Thanks for your review, Antwon. We are happy our website was easy to use!
So far its been very easy. I hope the remainder goes as well.
Date of experience: March 19, 2024
Thank you for your review, William. We are happy the booking process was easy!
We are looking forward to our visit at Easter and the buffet.
Date of experience: March 20, 2024
Thanks for booking with us, Dale. We hope you enjoy your stay!
Easy and fast. Quick response. Good rates.
Convenient
Date of experience: March 19, 2024
Thanks for your review of the booking process, Debra.
No issues. Pleasant experience but I don't like this one forcing me to use a bunch of characters.
Came up first
Date of experience: March 19, 2024
Thank you for your review, Patricia. We are happy you had a good experience!
Had not issues booking and receiving current information
Easy to reserve room online.
Date of experience: March 19, 2024
Thank you for your review, LaMonica. We are happy the booking process was easy!
Claire was very nice and I thank her very much for calling us.
Maker reservations
Date of experience: March 17, 2024
Thanks for your review, Mona. We are happy one of our representatives was able to assist you and provide excellent service!
Somehow I got onto the Reservation Counter sight and booked reservations online - it appeared as thought they were the booking agent for the property. On the good side, they do answer the phone when you call but they really can't assist. I got the impression the hotel had limited availability so I jumped at the chance to reserve the 4 rooms I needed - only to learn later that Reservation Counter charged me about $150 over what the hotel was asking for! That is for each room! The hotel couldn't assist - Reservation Counter wouldn't let me cancel - plus it appears they charged me additional fees that the hotel wouldn't have. Be careful! VERY EXPENSIVE LESSON for a retired person trying to get their family together for a weekend away.
Date of experience: January 13, 2023
Thank you for your review, Ysabel. Reservation Counter is an independent travel booking agency. We make reservations at over 200,000 hotels worldwide. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We’re sorry for the inconvenience this may have caused. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
I thought I was working directly with the hotel and not a third party. It was easy enough but deceptive. And expensive.
I didn't. I had tried to reach the hotel directly.
Date of experience: February 15, 2024
Thank you for your review and feedback, Julia. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency that books reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. We appreciate you booking with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com
--Rachael, Review Manager.
I needed to book a place to stay in Atlanta for the weekend and the Hampton Inn at Buckhead was available and easy to complete reservation.
Date of experience: March 14, 2024
Thanks for booking with us, Kenneth. We hope you enjoy your stay!
Very fast and very easy. Got the room I wanted and received My confirmation instantly
Date of experience: March 18, 2024
Thanks for your review, Michael! We are happy you had a good experience. That’s great you received your confirmation in a timely manner!
Dishonest, I believe they tell whatever to get a reservation.
Called at 6am need a room that morning ask 3 times if a room would be available to check in by 6:30am arrived at the Holiday Inn in Galvaston, TX And was told couldn't check in until 4pm. Unless I wanted to pay for the night before because they had a room that customers didn't show up for.
Called company said nothing they could do would send in for someone to listen to recorded conversation and would get back in 24 to 48 hours no help wait on hold for 1 hour and 10 minutes to speak to supervisor and was no help.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2021
Thanks for bringing this to our attention, Mike B. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
I wasn't sure this was a Holiday Inn Express booking agent or one of those 'Booking.com' companies. There's was no place for me to enter my IHG number
It was linked from the hotel website for reservations
Date of experience: August 22, 2023
Thanks for your review, Anthony. You may want to speak with the hotel staff about hotel points when you check in. Although Reservation Counter focuses on finding the best rates on more than one million hotels and accommodations, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I was charged $15.99 for a reservation fee. I was unaware of this charge
The website seemed to indicate I was booking directly with the Drury inn. Since I am a member that is what I wanted. The website is a bit misleading. It never asked for my membership number.
Date of experience: March 19, 2024
Thanks for your review and feedback, Brian. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to navigate and book good prices and big beds
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Thanks for your review, Michael. We are happy you had a good experience using our website. Our goal is to provide our customers with the best rates possible.
It was a good hotel option, it looks like a comfortable place and it is locate very close to my work, I am really pleased
Comfortable
Date of experience: February 11, 2024
Thanks for booking with us, Victor. We hope you enjoy your stay!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Patrick. We are happy you had a good experience booking online.