Reservation Counter

Quick easy and informative.I do not have anything more to say. Thank you!

Cozy, easy access to beach, stores and restaurants. Personal friendly. A very pleasant stay!

Very nice, took me less than five minutes and I really appreciate that.

Simple process...quick and efficient. Received an email confirmation right away.

Fairly easy and straightforward to book off the site. Just wish cost was a bit lower.

It's was totally easy to navigate and choose what I wanted.

Quick and easy with many options. I appreciate the concise explanations

Not satisfied with the cancellation policy at all. Need more leeway time esp if you change your mind last minute.

Brad was a fantastic agent to work with. He spent time with me and bent over backwards to get me the best possible price. Any person is blessed to work with him!

Made a reservation for comfort suites in Dayton. Wanted adjoining rooms. The rep said that there were adjoining rooms in the hotel I was booking but that he could not indicate that on the reservation, and I would need to ask for the adjoining rooms upon arrival and if there were and if there were any left, I could get one. He said that alternatively, our rooms would be situated across the hall. We arrived and I requested the adjoining rooms. The front desk person told me that there were none available, and in fact, there was only one such room in the hotel. I told him about the booking, and he said that the booking agent could have requested the adjoining rooms in a special request comment line and that the hotel would've responded immediately whether such a room was available. Additionally, I was charged a $15 booking fee, which was never mentioned when I was on the phone with the booking agent. Additionally, I was charged approximately an extra $30 in "fees" for each room, in addition to the listed rate, plus taxes.

I'll start by saying that I travel a lot for work, and almost exclusively book directly with hotels. In this instance, I typed the exact hotel I was looking for into Google and clicked on the top link that was returned in my search. That is where the problems started... Reservation Counter designs their website to look like the actual hotel, and seemingly works with Google to show up at the top of a hotel search. I recently booked a room before discovering it was a 3rd party website (because of an additional $15.99 reservation fee). Upon realizing that the direct hotel booking was almost $90/night less expensive, I went to my email reservation and "cancelled" the room - which was incredibly easy. The website and email had mentioned that I had until the day before my stay to cancel... what wasn't as obvious is the $209.05 change/cancellation fee - essentially the same as the entire room cost. I found a 1-800 number and contacted Reservation Counter directly, hoping to either get my money back or have them reinstate the reservation (~$90 more is better than losing $209 and getting nothing). I was met with poor customer service that told me nothing could be done; the reservation was cancelled and the $209 "cancellation fee" would be reduced from my refund.

The call center was great. All all information for our group rate and got be booked with the best rate

Good service, friendly staff and clean rooms. Good food as well at the restaurant

Very easy to use and self explanatory. Worked very well

The ease of checking the calendar and picking a date.

It was very easy and very informative. I would definitely do it again.

This far the registration was fine with this option

Not good communication not enough information about the hotel

It was fine and easy to do and it was the first thing that popped up

I was pleased with the service provided. The experience was handled with professionalism.

Was seamless and professional. Process was very smooth

More expensive than other hotel booking sites for the same room discovered after the booking was made.

Using browser to search for a hotel in Fort Myers for a family funeral, I found myself unintentionally on a call with Reservation Counter when I thought I was calling Residence Inn because it was a "sponsored site." They said the Residence Inn was not available for the entire stay I requested but La Quinta (next door) was. I showed up and was informed only at check-in that the pool and gym were still non-functional from Hurricane Ian which occurred nine months before. There was also still drywall missing in the lobby. I refused to check in and was able to get a room at the Residence Inn (next door, as it turns out). Fabulous hotel. Fully functional gym, pool, junior suites. I contacted Reservation Counter three times about the matter during my Florida stay to try to resolve the issue. I also tried contacting them another five times only to be met with wait times in excess of 20 minutes and a call-back system that repeatedly hung up on me. When Reservation Counter finally contacted me by email a week later, they just said I had agreed to a "no cancellation policy" on the phone, even though they had misrepresented what they were selling.