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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,610 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Great experience so far. Website easy to navigate.
I'm attending an upcoming training conference in the area and wanted a hotel closest to the site.
Date of experience: March 15, 2024
Thanks for your review, Jimmy. We are happy you had a good experience using our website.
Fast and easy to book a room. It appears it is close to the Ontario Airport.
Close to the airport and not expensive.
Date of experience: March 14, 2024
Thank you for your review, Jeanette. We are happy the booking process was easy!
Easy access in everything, user friendly and almost easy steps for everything. Hope it's the same on the actual stay.
Not applicable
Nice looking
Date of experience: February 8, 2024
Thanks for your review, Gladys. We are happy you had a good experience using our website.
The person who answered the phone was very friendly & helpful. Actually, he even acted like he wanted to work there.
Date of experience: February 2, 2024
Thanks for your review, Carlotta. We are happy one of our representatives was able to assist you and provide excellent service!
Booking was very easy no problem at all booking the room
Date of experience: March 14, 2024
Thank you for your review, Stephen. We are happy the booking process was easy!
Booking was easy and quick. Very user friendly. Easy to navigate.
Date of experience: March 14, 2024
Thanks for your review, Jessica. We are happy you had a good experience using our website.
Site was easy to understand and use. I received my booking confirmation right away. Hopefully the Hotel is as nice and I enjoy my stay.
Date of experience: February 3, 2024
Thanks for booking with us, Felicia. We hope you enjoy your stay!
Do not use this company! They took my money and never made my reservation! This company should not be allowed to do business! Totally illegal and unethical business behavior!
Date of experience: October 27, 2020
Christina M, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Ease of the booking process and working through the site.
Date of experience: March 14, 2024
Thanks for your review, Jeff. We are happy you had a good experience using our website.
Made a reservation and cancelled in a matter of minutes but was told we could not get a refund. They are scam artist and should not be allowed to conduct this kind of business.
Date of experience: March 28, 2020
Thanks for bringing this to our attention, Lucy R. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Fast and Easy process to make reservations. Was able to make the reservation in a few minutes
Date of experience: March 13, 2024
Thanks for your review, Brian. We want our customers to have a fast and enjoyable booking experience.
It was was easy to book a room. The pictures were inviting.
Website for reservation
Date of experience: March 13, 2024
Thank you for your review, Toni. We are happy the booking process was easy!
There was no reservation when I got to the hotel... nor any rooms available. They took my money knowing there was no rooms. Now deny me of my refund. But they didn't come through on their end.
Tip for consumers:
RUN!!!! Crooks
Products used:
Nothing they didn’t book a reservation but took my card
Date of experience: October 6, 2020
I am sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. Please reach out to customer support at support@reservationcounter.com or support@reservationdesk.com and one of our customer support agents will email you directly.
Very efficient. Although I could do without all the pop-ups.
That's where I was routed when I was booking a room.
Date of experience: March 14, 2024
Thanks for your review of the booking process, Stephen.
It was so easy to book our room! I have heard very good things about this hotel!
Date of experience: March 14, 2024
Thanks for booking with us, Cara. We hope you enjoy your stay!
We been there and stayed 3 times with you guys and we were very pleased. Thanks.
Tried the internet, we will call next time
Date of experience: March 12, 2024
Thanks for booking with us, Oislee. We hope you enjoy your stay!
Have stayed here several times and like the location. Pretty convenient to places we need to go to.
Easy to reserve our hotel.
Date of experience: March 11, 2024
Thanks for booking with us, Kathy. We hope you enjoy your stay!
I was here the other day and the cost was 125.00 and what is a service fee?
Date of experience: March 12, 2024
Thanks for your review, Laura. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very Pleasant with the way of booking the hotel room.
No other Options
Date of experience: March 13, 2024
Thank you for your review, Lakshmanan. We are happy you had a good booking experience!
The website was user friendly. It was also easy access.
Because I'm going on a cruise.
Date of experience: March 12, 2024
Thanks for your review, Gloria. We are happy you had a good experience using our website.
The website was fast and easy to maneuver. The pictures of the room options were great and all details about canceling were very clear.
Our hotel was listed there
Date of experience: February 21, 2024
Thanks for your review, Bishop. We are happy you had a good experience using our website.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for booking with us, Diane. We hope you enjoy your stay!