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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,609 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
The link worked and the site was easy to use. Thank you!
I didn't realize I had a choice. My intent was to get a room in the Hotel where the Confernce will be conducted. I thought using the Reservation Counter link via the site where I registered for the conference was the only way to obtain a room in the Hotel. Was I mistaken?
Date of experience: March 11, 2024
The process Quick and easy. I didn't specifically choose the Reservation Counter. I stayed at this hotel because I have stayed at it previously.
I've stayed here before
Date of experience: February 6, 2024
Thank you for your review, David. We hope all of our customers have a QUICK and EASY booking experience!
I know an elderly lady that was scammed by this so called company. She canceled a hotel reservation 60 days ahead of time and they refused to refund her money. Basically they stole her money.
Tip for consumers:
Do not use reservation counter!!!!
Date of experience: May 28, 2021
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Very professional and courteous. Very Helpful. Thank You
Question about reservation.
Date of experience: March 13, 2024
You're welcome! Thank you for your review, Margo. We are happy to help!
Excellent. Easy to fill out and get processed. Looking forward to my stay.
Needed to get booked for a hotel room.
Date of experience: March 11, 2024
Thanks for booking with us, Naomi. We hope you enjoy your stay!
I made a reservation for a hotel and had to cancel 2 weeks before my arrival date. I was told there was a non refundable fee of $14.99, and I received confirmation of my cancellation. Reservation Counter kept $108.00 of my money. I called to ask why and was put on hold for a long time. Finally a supervisor came on the line and said it was their policy. BE WISE. DO NOT USE THEM TO MAKE A RESERVATION! Contact the hotel directly. You don't need a middle man. NEVER AGAIN WILL I EVER USE RESERVATION COUNTER!
Date of experience: June 16, 2021
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Everything worked fine when booking the room. We had no problems
Easy booking on line.
Date of experience: March 13, 2024
Thank you for your review, Nolan. We are happy you had a good booking experience!
Hotel had dirty bathtub. I did not even take a shower.
Previously used
Date of experience: March 12, 2024
Thanks for booking with us, Marla. We're sorry to read what happened when you arrived at the hotel. We recommend contacting the hotel directly with matters concerning their management or property.
Okay, didn't like that I could take to the hotel reservations desk.
I chose this because I couldn't contact the hotel directly.
Date of experience: March 12, 2024
Thank you for your review, Margaret. We are happy you had a good booking experience!
Confirmed our reservation effortlessly! I would highly recommend!
Date of experience: March 13, 2024
Thanks for your review, Dawn. We are happy our website was easy to use! Thanks for recommending us!
Always quick, secure and easy to book with this online tool.
Date of experience: March 12, 2024
Thanks for your review, Lynn. We want our customers to have a quick and enjoyable booking experience.
Easy to follow, transparent and quickly accomplished.
Date of experience: March 12, 2024
Thanks for your review of the booking process, Josef.
Options clearly displayed. Not at all confusing. Fast. Loved it.
Date of experience: March 12, 2024
Thanks for your review, Joyce. We want our customers to have a quick and enjoyable booking experience.
It was very simple and efficient.
Thank you so much
Date of experience: March 13, 2024
You're welcome! Thanks for booking with us, Tina!
This automated system is very helpful and makes booking a room easy.
Date of experience: March 13, 2024
Thanks for your review, Rick. We are happy our website was easy to use!
Positive experience with the reservation desk it was convenient and fast!
Date of experience: March 12, 2024
Thank you for your review, Sylvia. We want you to have the best experience possible booking with us!
First off, when they answered the phone it sounded mumbled and asked if this was Marriott, the guy on the other end said yes so we started the process, booked my room for 2 nights and I asked about a discount thru my Marriott rewards or thru the teamsters that I always get at this hotel. He said theteamsters discount would be better for me but it would have to be added at the hotel. I was given the price and again asked about the teamsters discount, he said after the discount and taxes and fees it would be $202/ night, and he assured me that my card would not be charged until checking and that it was only a hold placed on my card. The next lie asked if the pool was fixed because it was out of service last year, and he said yes, they were able to get the part over the winter and it's all fixed. So I just checked in, and co.e to find out, the 2 night stay was already charged to me credit card for $664 and that he also chose a more expensive package that included breakfast! This is compete and utter bull crap, to be lied to over and over just to make the reservation, and now to top it off, I have been on hold with your customer service currently at 1 hour and 7 minutes. This needs fixed immediately, you, if the phone calls truly are recorded you need to listen to the constant lies he was spewing 1 after another!
Date of experience: June 23, 2023
Jason, I'm sorry about your experience and for any confusion or misinformation. I have shared your experience with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Muy buena ese hotel me encanta. Esta es la segunda ves que nos quedamos hay
Es un hotel muy bello. Vamos a un concierto esta ves. Estamos listos. Para a nos resiban.
Date of experience: June 3, 2024
¡Gracias por reservar con nosotros, Marcos!
Excellent and Fast service, I have a great experience with this company and I will definitely recommend
Last minute travel
Date of experience: February 19, 2024
Thanks for booking with us, Karen. We hope you enjoy your stay!
In order to confirm, I was required to write about it
Date of experience: March 12, 2024
Thanks for taking time to rate and review your booking experience, Susan.
Very Good, easy to use, good follow up good prices, brand reputation and location!
Location and Brand reputation!
Date of experience: March 12, 2024
Thank you for your review, Steven. We want you to have the best experience possible booking with us!
I recommend you avoid using ReservationCounter
1) They charged me and did not inform me
2) They lied to be about a cancellation policy
3) They admitted they lied but refused to honor what their employee told me.
Date of experience: February 27, 2023
Thanks for your review and feedback, Scott. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. I have shared your information with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com. --Rachael
Website easy to use, made my reservations without any issues in minutes. This is important to me.
Uh, not sure. Came up on my screen?
Date of experience: February 29, 2024
Thanks for your review, Jeanne. We are happy you had a good experience using our website.
I found the process easy to follow. I usually don't use online reservations but did this time and I wasn't disappointed.
Date of experience: February 7, 2024
Thanks for your review, John. We are happy you had a good experience booking online.
I was trying to call a Fairfield Inn directly and got them by accident as they are very misleading on their site. At no time did they identify themselves as other than the hotel. They quoted the common rate for the room $129 but then at the end said they were charging $181 and when I questioned them said that the rest was tax! The tax rate might be high - 17% but not that high. Until I saw the receipt I never realized it was not through Marriott and by then it was nonrefundable. Later when I checked on the Marriot website the same room would have cost my $40 less. Although the charge was the same the "TAX" this company quoted was clearly padding their bottom line. Correction- Later on checking out from the hotel it turned out $30 of that fee was for a hold and was not charged to the credit card so the price ended up reasonable. Still not happy though as I had thought I was calling the inn directly. Also when questioned on fee the person at reservation counter was not a native English speaker and just kept saying taxes and fees and never told me part was for a hold. Reservation, counter receipt only said taxes and a fee that was about $8.00 that was likely their fee. Receipt never said hold. I will be checking my credit card later.
Date of experience: September 12, 2020
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Norman. We are happy you had a good experience using our website. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide.