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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.8%
Positive
3,623
Neutral
156
Negative
213
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48,604 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
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Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,457)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user shaylaw47
West Virginia
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Easy and was automatically taken to the page to book hotel room.

Reason I chose this business:

Easy and was automatically taken to the page to book hotel room.

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Shayla. We are happy the booking process was easy!

Thumbnail of user scottg2094
Wisconsin
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Web site was easy to use and made booking the rooms easy

Reason I chose this business:

Would rather talk to people to book, but using the online service was just as easy.

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Scott. We are happy you had a good experience using our website.

Thumbnail of user maryw4285
Colorado
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Very efficient and will use again and will tell friends and family about the benefits.

Reason I chose this business:

Used in past reservations and was satisfied and was this time also. Will use again in the future.and will recommend to family and friends.

Quality

Date of experience: March 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Mary. We are happy you had a good experience! Thanks for recommending us to your family and friends.

Thumbnail of user angelas3258
Nevada
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Charged a different price even I arrived at check in at the hotel.

Quality

Date of experience: March 10, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Angela. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user trishc147
North Carolina
2 reviews
0 helpful votes
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February 5th, 2024
Verified purchase

Very efficient. No problems or issues. Will use again in the future. Love staying at Holiday Inn Express.

Quality

Date of experience: February 5, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Trish. We hope you enjoy your stay!

Thumbnail of user anap587
Ecuador
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Straightforward process, ability to cancel before June 25, follow up on reservation confirmation.

Quality

Date of experience: March 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Ana. We are happy you had a good experience booking online.

Thumbnail of user arthurs799
Louisiana
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Best and easiest online check in process I have ever experienced.

Reason I chose this business:

Reccomended

Quality

Date of experience: March 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Arthur. We are happy the booking process was easy!

Thumbnail of user kanchanak4
Illinois
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Not user friendly, no final price/cost shown while finalizing payment.

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Kanchana.

Thumbnail of user shawnb994
South Carolina
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Quick and simple way.to book online when not tech davy

Quality

Date of experience: March 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Shawn. We are happy you had a good experience booking online.

Thumbnail of user cinnamonc8
New Jersey
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

My experience was quick and easy. I would highly recommend!

Reason I chose this business:

Quick and easy

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Cinnamon. We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user johnnyc631
New York
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Representatives were very courteous and efficient in handling my reservation

Reason I chose this business:

Recommendation from a friend

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Johnny. We are happy our representatives were able to assist you and provide excellent service!

Thumbnail of user davidc9258
California
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

No way to put in other discount codes that would make this a better system.

Quality

Date of experience: March 12, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, David. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.

Thumbnail of user emilyr1257
Florida
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I really love how fast and easy the reservation process was!

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Emily. We hope all of our customers have a FAST and EASY booking experience!

Thumbnail of user mariex8
Pennsylvania
2 reviews
0 helpful votes
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February 20th, 2024
Verified purchase

The website looked like it was the hotel's website. I was disappointed that it wasn't more clear, or that fees being added wasn't clearer.

Reason I chose this business:

I didn't 'chose' Reservation Counted. I ended up on it by mistake.

Reason I chose this product:

I thought it was the hotel's own website.

Quality

Date of experience: February 13, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Marie, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. We appreciate your feedback. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user jeffl1777
Ohio
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Good! Have a great day, easy to do, thank you, not much else to say

Reason I chose this business:

We have stayed here multiple times

Quality

Date of experience: March 6, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Jeff. We are happy the booking process was easy!

Thumbnail of user jimmyt201
North Carolina
2 reviews
0 helpful votes
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March 8th, 2024
Verified purchase

The booking was very easy. Looking forward to our stay. The pictures looked great.

Quality

Date of experience: March 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Jimmy. We hope you enjoy your stay!

Thumbnail of user kristic274
Florida
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

I'm very happy with the ease of booking and the cost! I would highly recommend this sight!

Quality

Date of experience: February 28, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Kristi. We are happy you had a good experience!

Thumbnail of user jeremiahb211
Illinois
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Very easy to make reservation. Very please with the process.

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Jeremiah. We are happy you had a good booking experience!

Thumbnail of user laceyc116
South Carolina
1 review
0 helpful votes
  • Send Message
March 21st, 2024
Verified purchase

Easy to book, easy to select room, quick processing and all through email/text. Perfect

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Lacey. We are happy the booking process was easy!

Thumbnail of user mattb1304
Louisiana
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

The website was easy to navigate. The prices were reasonable.

Reason I chose this business:

Ease of use

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Matt. We are happy you had a good experience using our website.

Thumbnail of user maryd3961
Georgia
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

It was good. The process was easy. I was able to secure a room.

Reason I chose this business:

It was helpful.

Quality

Date of experience: March 10, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Mary. We are happy you had a good experience!

Thumbnail of user ericah513
Maryland
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

It was very easy to book my room showed good pictures of the pool area and all the different part of the casino and the actual rooms i would be able to get

Date of experience: September 3, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Erica. We are happy the booking process was easy!

Thumbnail of user nathanb1060
California
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Experience was great. Site is easy to use. I would use it again.

Reason I chose this business:

I didn’t. It was part of a reservation for a hotel.

Quality

Date of experience: March 9, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Nathan. We are happy you had a good experience using our website. We look forward to your next booking with us!

Thumbnail of user marwans26
North Carolina
1 review
1 helpful vote
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September 21st, 2020

I thought I was calling the Double Tree hotel directly, they had their phone number next to the Double Tree logo when I done google search, which I thought I was calling the hotel directly, Plus they charged me Extra Fees and taxes, but they refused to give me the details at time of reservation, and the agent lied to me and said I should get them from the front desk at the hotel, and when I asked front desk they said call the agent. In my opinion this is a falls representation. The Hotel gave the me taxes & Fees Only 14%, not sure why you charge over 30%?

Date of experience: September 21, 2020

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com

Thumbnail of user oweno37
South Dakota
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Good. That's what you get. Good. Good. Good. Good.

Quality

Date of experience: March 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Owen. We are happy you had a good experience!

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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