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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,591 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
I had to try several times to get the payment accepted.
It was emailed to me.
Date of experience: March 8, 2024
Bait and switch tactics. The website says (still does) free breakfast at Hyatt. I booked. Then called Hyatt. NO FREE BREAKFAST according to Hyatt. I sent screen shots and my confirmation page that shows free breakfast to ReservationCounter and NOTHING! NO response. I mistakingly was on there website I wanted to be on Hyatt's website in the first place. I WAS NOT TRYING TO USE THEM. THEIR WEBPAGE IS DECEPTIVE. I THOUGHT I WAS ON THE HYATT REGENCY WEB PAGE My error and boy did I pay. Here's my note to them: Your website shows a free breakfast. The room has changed so I cannot show you EXACTLY. You can see from this screen shot that breakfast is included. The first screen shot shows the room. The second screen shot shows what is displayed after you "click" on READ MORE. READ MORE is located under the words "BASE RATE" & "MEDIUM RATE". I never thought that I would have to screen shot a web page to show proof of my purchase. Please provide free breakfast as your web site states.
Date of experience: August 9, 2019
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Very easy to book on your online booking website and the rooms look really nice and comfortable..
Have a class there.
Date of experience: February 26, 2024
Thanks for your review, Ronald. We are happy you had a good experience using our website.
Making reservations was simple and easy. Navigating around the website took less than a minute. Thanks!
Date of experience: February 2, 2024
You're welcome! Thanks for booking with us, Bill!
It was pretty easy to navigate to book for a conference my work team is attending.
It was the site that linked me to the hotel we were looking at.
Date of experience: February 29, 2024
You're welcome! Thanks for booking with us, Krystal!
We needed to stay in Charlottesville because of a surgery needed the next day. It was simple and easy to find the right room and book it. We appreciated the easy process.
Date of experience: August 27, 2023
Thank you for your review, Christine. We are happy you had a good experience!
I booked online and it was simple basic and to the point.
Actually it was an accident I booked through this website. Since there is a booking fee I will not be booking though this website again.
Date of experience: March 8, 2024
Thanks for your review, Ester. We are happy you had a good experience booking online.
Easy to make our reservation. The hotel was
Linked so it made the reservation process easy.
Hotel linked
Date of experience: March 9, 2024
Thank you for your review, Richard. We are happy the booking process was easy!
They billed my bank before I gave them approval. This is a very grey operation. I will NEVER use these guys and want to warn anyone else, that they are crooks! I am reporting them to The BBB.
Date of experience: June 25, 2022
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
When I got to the hotel they would NOT honor my booking! Quality Inn apparently has a policy of NOT allowing anyone that lives within a 30 mile radius from the hotel to book a room, even though I showed them my confirmation notice! I was turned away and could not find another room as it was Saturday evening and had no reservartion...other than the one with Quality Inn that was not honored! VERY DISAPPOINTED!
First time try. Just followed info on your internet site.
Date of experience: August 18, 2023
Thank you for your review, James! We hope all of our customers have a QUICK and EASY booking experience!
Fast and convenient
Yes it was fast and convenient
Date of experience: March 8, 2024
Thanks for booking with us, Roger. We hope you enjoy your stay!
Good experience. I don't want to enter 50 words. Xxxxxx xxxxx xxxx xxxx xxxx xxxx xxxx xxx xxx xxx xxxx xxxx xxxx xxxx xxx.
I want to cancel my reservation. What number do I call?
I really didn’t choose it, I was attempting to call the Holiday Inn phone number.
Date of experience: February 18, 2024
Thanks for your review, Donarae. Please feel free to contact us at 800-434-1659.
I was able to quickly get what I needed with no hassle or wait.
Date of experience: March 5, 2024
Thank you for your review, Jonathan. We are happy you had a good experience!
I booked online and it was easy. However we have not checked in yet and do not check in unitl the 23 and i'm doing this on the 15th.
Found it online
It seems like a nice place to stay based on info and online photo's.
Date of experience: February 15, 2024
Thanks for your review, Marilyn. We are happy you had a good experience booking online. Enjoy your stay!
It felt very confusing to us as we were trying to simply modify an existing reservation.
The young man at the reservations desk helped us out after we arrived.
I thought that i was booking with Holiday Inn Resorts. We found out later that it actually a third party service.
Date of experience: February 28, 2024
Thank you for your review, James. We're sorry you had some trouble with our reservation process. Thanks for your feedback so we can improve.
I was directed to it for Holiday Inn Resorts.
Date of experience: February 26, 2024
It was good. I was in the hotel site and this was what I got. I had no problems.
I did not choose Reservation Counter.i was in the hotel site, or so I thought. I do not like going through 3rd party sites.
Date of experience: March 7, 2024
Thank you for your review, Mitzi. We are happy you had a good experience!
This was the easiest reservation process that I have ever done. I got exactly what I wanted.
This was the first one that appeared when I searched Radisson Blu Toronto ad your webpage layout was good and easy to use.
Date of experience: March 7, 2024
Thank you for your review, Peter. We are happy the booking process was easy!
Reservation Counter charged my credit card $30 more than what the Candlewood Suites statement stated the charge would be. (I'm not including the $14.99 service fee charged by Reservation.) When I contacted Reservation, I was told that "sometimes we charge more than the hotel rate." NEVER USE THIS SERVICE AGAIN
Date of experience: August 13, 2021
Thank you for bringing this to our attention. Reservation Counter/Desk works with a wide variety of hotels to help people access the most online hotel choices. The rates that are listed on our site are provided to us by the hotel directly. We do not have the ability to modify or adjust these rates since they are controlled by the hotel. It looks like the hotel has shown the customer a different rate than the one that was supplied to us. This is very concerning. If the hotel would be willing to honor the lower rate, then we would have no problem refunding the difference to the customer. Unfortunately, we are unable to process the refund without the hotel's permission since the hotel has charged us for the rate we provided to you. We kindly ask that the customer send us the hotel receipt showing the lesser rate. We would be happy to contact the hotel regarding the customer refund request once this information is received.
I don't know how I keep trying to book through the actual hotel yet get 3rd party reservations
It was definitely accidentally
Date of experience: February 28, 2024
Thanks for your review, Joanne. We are Reservation Counter, an online travel agency. Thanks for booking with us!
Quite efficient. It didn't take too, long; and, it was amenable to a non tech person like me.
Needed a room.
Date of experience: February 20, 2024
Thank you for your review, Antoine. We want you to have the best experience possible booking with us!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Ann. We’re sorry you had difficulty with our payment process. Thanks for your feedback so we can improve. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager