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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,587 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
This process is always easy. Thank you!
Always good to work with
This allows me to pay over time instead all at once in full.
Date of experience: March 5, 2024
You're welcome! Thanks for booking with us, Christopher.
Very easy to make a reservation. I would recommend to anyone looking.
Date of experience: March 5, 2024
Thank you for your review, Karen. We are happy you had a good experience!
Booking was fast and easy
A good way to book a stay.
Fast and easy
Date of experience: March 5, 2024
Thanks for your review, Carl. We want our customers to have a quick and enjoyable booking experience.
Excellent. Will use again...Easy to work with. I will use again..
Easy access
Date of experience: March 5, 2024
Thank you for your review. We are happy you had a good experience! We look forward to your next visit.
The web site and service were a PIA...did not care for it at all
Try something new
Date of experience: March 6, 2024
Thanks for your review and feedback, Francis. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to book and complete the reservation. Use this app.
Date of experience: March 6, 2024
Thank you for your review, Mark. We are happy the booking process was easy!
No additional comments at this time, thank you very much.
Date of experience: March 6, 2024
Thanks for booking with us, Thomas!
They corrected my error quickly and responded well
Date of experience: March 6, 2024
Thanks for your review, Lynn. We love providing excellent service to our customers.
Making a reservation was quite easy and convenient.
Date of experience: March 6, 2024
Thank you for your review, Gina. We hope all of our customers have a QUICK and EASY booking experience!
Excellent. Easy to reserve on-line. No problem at all
Date of experience: March 5, 2024
Thanks for your review, George. We are happy you had a good experience booking online.
Simple and stress free. Made booking easy without the hassle.
I had never heard of it before but will look to use it every time I need to book a hotel.
Date of experience: March 4, 2024
Thank you for your review, Ilona. We are happy the booking process was easy!
This was the easiest process for booking our reservation.
The hotel we booked our reservation with sent us directly to the site.
Date of experience: March 5, 2024
Thank you for your review, Marcus. We are happy the booking process was easy!
Easy to navigate and user friendly. Efficient website
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Thanks for your review, Mahendra. We are happy you had a good experience using our website.
I was very pleased when making my reservation. Fast and efficient.
Date of experience: March 4, 2024
Thanks for your review of the booking process, Charlene! We are happy you had a good experience!
Very straight forward reservation system- simple and easy.
It is what the hotel I wanted used
Date of experience: March 5, 2024
Thank you for your review, Gordon. We are happy the booking process was easy!
Easy and quick process. Had no issues or complaints
Date of experience: March 5, 2024
Thank you for your review, Randall. We hope all of our customers have a QUICK and EASY booking experience!
Nothing to say………………………………………………………………………………………………
It was my only choice
Date of experience: March 5, 2024
Thanks for booking with us, Dean!
Crazy that I have to pay a 16 dollars service charge when I was the one booking by myself
Others friends are staying tgere
I don’t know
Date of experience: February 15, 2024
Thanks for your review and feedback, Victoria. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Michael. We are happy you had a good experience!