• Bookmark

    Reservation Counter

Reservation Counter

Write a Review

Overview

Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.8%
Positive
3,623
Neutral
156
Negative
213
View ratings trends

Instant Feedback

48,584 reviews

26
See all photos
How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,457)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user patrickc1750
Florida
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

So far so good too early to give a definitive answer

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Patrick. We hope you enjoy your stay!

Thumbnail of user d.g14
California
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

I cannot give you a review yet. I have not used the hotel site yet.

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us. We hope you enjoy your stay!

Thumbnail of user calebd160
Tennessee
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

The man speaking was speaking so fast it was hard to understand at some points.

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Caleb. We hope you enjoy your stay!

Thumbnail of user brendag1707
Illinois
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

I was able to make my reservation easily on line. I will be coming to Fairview Heights/O'Fallon for a funeral of a family member. The hotel is situated for easy access to my family.

Date of experience: August 30, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Brenda. We are happy the booking process was easy!

Thumbnail of user lorainew28
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

This was easy to book on line. I found what I wanted, the site gave me all the information I need.

Reason I chose this business:

Because it was easy

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Loraine. We are happy you had a good experience booking online.

Thumbnail of user loub269
New Jersey
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

All online and relatively easy. Not much else to say. Was efficient and did not take long

Reason I chose this business:

Had no choice

Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Lou. We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user ramonas53
New York
5 reviews
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Quick and easy to get the reservation and confirmation came right away.

Reason I chose this business:

Recommended by Cruise Specialist.

Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Ramona. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!

Thumbnail of user amyj1640
Wisconsin
1 review
0 helpful votes
  • Send Message
February 28th, 2024
Verified purchase

It was quick and easy however it stinks that you cant get your check in time unless you call them.

Quality

Date of experience: February 28, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Amy.

Thumbnail of user annc1582
Georgia
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Very quick and well explained! Helpful and easy! Convenient!

Reason I chose this business:

It was cheaper than the other ones

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Ann!

Thumbnail of user anthonyy552
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

The website was user friendly and clear. It was quick and easy.

Reason I chose this business:

Online resource

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Anthony. We are happy you had a good experience booking online.

Thumbnail of user ronaldr1436
Arizona
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

It was quick and easy to book, and the price was equivalent to the hotels

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Ronald. We want our customers to have the best rates possible.

Thumbnail of user ritaz57
Maine
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Making my reservation was simplified using your website

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Rita. We are happy you had a good experience using our website.

Thumbnail of user geneb365
Louisiana
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase
• Updated review

Quick & easy to make reservations and navigate the payment process.

Quality

Date of experience: March 4, 2024

Easy and Fast
December 29th, 2023
Verified site experience
• Previous review

Date of experience: December 29, 2023

Thumbnail of user thomasw1871
Washington
2 reviews
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Good site to book with ease. Took only a few minutes.

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Thomas. We are happy you had a good experience using our website.

Thumbnail of user michelef526
New Mexico
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

The website for reservations was comfortable to review data.

Reason I chose this business:

A friend referred me to it.

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Michele. We are happy you had a good experience using our website.

Thumbnail of user chrism4486
Colorado
1 review
0 helpful votes
  • Send Message
March 14th, 2024
Verified purchase

Bad toot for even in, my original request was clearly

Reason I chose this business:

How else do I get one

Quality

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Chris. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.

Thumbnail of user lindaa2734
New York
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Website easy to navigate. Booking was simple.

Looking forward to our visit.

Reason I chose this business:

Was first thing to use

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Linda. We want you to have the best experience possible booking with us!

Thumbnail of user johnd5961
Washington
2 reviews
0 helpful votes
  • Send Message
February 29th, 2024
Verified purchase

It was so easy to make my reservation. It no time at all!

Quality

Date of experience: February 29, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, John. We hope all of our customers have a FAST and EASY booking experience!

Thumbnail of user timothyr1036
Texas
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Historical hotel. Easy to book, and we've stayed before

Reason I chose this business:

On the web.

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Timothy. We are happy the booking process was easy! Enjoy your stay!

Thumbnail of user jamess9415
Virginia
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

It was easy to complete and finished in a very short time

Reason I chose this business:

Convenience

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, James. We are happy the booking process was easy!

Thumbnail of user haroldr444
Minnesota
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Very good and easy only took a few minutes. Got everything I needed.

Reason I chose this business:

Going to a wedding

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Harold. We are happy the booking process was easy!

Thumbnail of user allanc314
Texas
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

All good so far however cheaper to book than calling

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Allan. We are happy you had a good experience!

Thumbnail of user keithf668
Oregon
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Went real easy, had rooms left to choose from no problems>

Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Keith. We are happy the booking process was easy!

Thumbnail of user normanb383
Nevada
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Making the reservation was easy. Will use it again.

Quality

Date of experience: March 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Norman. We are happy the booking process was easy, and we look forward to your next visit to our site!

Thumbnail of user judiw75
Indiana
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Quick and easy to navigate. I received my confirmation quickly.

Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Judi. We are happy you had a good experience using our website. That’s great you received your confirmation in a timely manner!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

How do I know I can trust these reviews about Reservation Counter?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Counter?