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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,584 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Easy to reserve! I was able to complete the process in just a few minutes.
Date of experience: February 24, 2024
So much easier than trying to get someone to answer a phone!
Date of experience: March 1, 2024
Thanks for your review, John. We want our customers to have a fast and enjoyable booking experience.
The process was quick and easy and received what I asked for.
Wanted direct
Date of experience: March 1, 2024
Thanks for your review, Kay. We want our customers to have a quick and enjoyable booking experience.
Great service from you. Thank you for your service and your support for the reservation
Date of experience: March 1, 2024
You're welcome! Thanks for booking with us, Liza. We love providing excellent service to our customers!
It was easy to reserve online for an upcoming event.
It was on the site
Date of experience: March 2, 2024
Thanks for your review, Jessica. We are happy you had a good experience booking online.
Quick and easy online booking. The experience was fine.
For the ease in getting a reservation online.
Date of experience: March 2, 2024
Thanks for your review, Linda. We are happy you had a good experience booking online.
Booking reservation seemed very quick and informative
I saw great rates for booking the reservation
Date of experience: March 1, 2024
Thanks for your review, Deanna. We want our customers to have a quick and enjoyable booking experience.
Great Website; user friendly. It was quick and easy to make a reservation.
Date of experience: March 1, 2024
Thanks for your review, Veronica. We are happy you had a good experience using our website.
This firm pretends to be your hotel reservation service and then takes a cut. I went to the hotel and they said I booked through 'Priceline'?! STAY AWAY!
Date of experience: November 7, 2019
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Was easy to book and the price was much lower than at booking.com
To book a hotel in Biship
Date of experience: February 28, 2024
Thanks for your review, Inna. Our goal is to provide our customers with the best rates possible.
It has been easy to booking with you and it has a good location.
Because it is what i was looking for.
Date of experience: March 1, 2024
Thank you for your review, Susana. We are happy the booking process was easy!
Easy peasy Nothing more I can say or do regarding the ease of booking the room
Needed a reservation fast
Date of experience: February 26, 2024
Thank you for your review, Dave. We are happy the booking process was easy!
It was good. It easy. It was okay. It doesn't give enough information, like garage rental fees.
Less expensive but I don't like the no refund policy. Things happen.
Date of experience: February 29, 2024
Thank you for your review and feedback, Dorothyann. We are happy you had a good experience!
It was very pleasant experience. Person was very professional.
I wanted to make sure that my room is booked for 4 people.
Date of experience: March 1, 2024
Thank you for your review, Almaida. We are happy you had a good experience!
I made a reservation thru this place during this Corona outbreak, they will not refund, they told me I had to call hotel directly, I booked thru this $#*! place... took 3 days to get ahold of anyone... DO NOT PAITRANIZE THIS PLACE... I REPEAT DO NOT CALL THEM, you are on your own... terrible service... Never Again...
Date of experience: March 27, 2020
Thanks for bringing this to our attention, Joe M. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
I already provided a CS survey at time of reservation. Thank you,
Date of experience: February 29, 2024
Thanks for taking time to rate and review the booking process, Daryl. We appreciate your feedback.
Very good so far no problems encountered with the booking site
Date of experience: February 29, 2024
Thanks for your review, Ron. We are happy you had a good experience using our website.
It was nice to be asked if I had received my confirmation.
I thought I'd be sure that my confirmation was double checked.
Date of experience: March 1, 2024
Thanks for your review, Luke! That’s great you received your confirmation!
The reservation was strait forward and easy to follow, Good Job!
Date of experience: March 1, 2024
Thank you for your review, Roy. We want you to have the best experience possible booking with us!
Easy to use but not happy with the follow up survey.
I was sent to web site by Holiday Inn Express
Date of experience: February 29, 2024
Vernon, we are happy our website was easy to use! Thanks for taking time to rate and review the booking process. Enjoy your stay at the Holiday Inn Express!
Making this reservation was simple through the website!
Date of experience: March 1, 2024
Thanks for your review. We are happy you had a good experience using our website.
It was quick and easy to book the room i needed for my stay.
Date of experience: March 1, 2024
Thank you for your review, Roger. We hope all of our customers have a QUICK and EASY booking experience!
First time user. Quick and easy recommend to everyone.
Easy to use
Date of experience: March 1, 2024
Thanks for your review, Mark. We love first-time customers! That's great you had a good experience booking with us!
The site was easy to navigate and had all the information needed to make an informed decision.
It was one of the choices given when we were researching hotels.
Date of experience: February 28, 2024
Thanks for your review, Cheryl. We are happy you had a good experience using our website.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Dianne. We are happy you had a good experience booking online.