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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,584 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
I only have made reservations online. I haven't reacted with an individual yet.
Is this a fishing scam? Why is your name at the top of my reservation papers? Are you connected to the hotel?
Date of experience: February 27, 2024
People and service are great. Dont lke the fees that come out of nowhere at the end.
Internet page,
Closeness to where I wanted to be in Fayetteville
Date of experience: February 22, 2024
Thanks for your review and feedback, Bruno.
Good deal. Easy to do.
Date of experience: February 20, 2024
No comment no comment no comment no comment no comment no comment
That's where I was directed
Date of experience: February 29, 2024
Thanks for the 5-star rating, Richard!
Easy to maneuver! Very customer friendly and easy process. Thank you for providing this service.
Previously utilized
Date of experience: February 29, 2024
You're welcome! Thanks for booking with us, Bruce. We are happy the booking process was easy!
Great, easy and fast to book.
Regretfully I had to cancel it due to unexpected circumstances
It was on the hotel web site
Date of experience: February 28, 2024
Thank you for your review, Francesco. We are happy you had a good experience!
Your system seems smooth, efficient, and fairly intuitive.
Because that was the option I was given.
Date of experience: February 29, 2024
Thanks for your review of the booking process, Carlton.
Quick and easy online booking very straight forward
Date of experience: February 29, 2024
Thank you for your review, Susan. We hope all of our customers have a FAST and EASY booking experience!
Very easy to use and fast! It was fast and good, everything went well.
Did not want to use third-party company.
Date of experience: February 28, 2024
Thank you for your review, Charles. We are happy you had a good experience!
Just a click here and there and got my reservation
Great. Directed to right option
Date of experience: February 28, 2024
Thank you for your review, Charles. We are happy the booking process was easy!
So far,good experience. Don't usually write a review, but has been easy so far
Date of experience: February 23, 2024
Thank you for your review. We are happy you had a good experience, Phil!
Easy to book. Took no time at all. Thanks so much!
Date of experience: February 28, 2024
You're welcome! Thanks for booking with us, Leanne!
Not at this time but thank you to your professionalism and ease.
Date of experience: February 28, 2024
You're welcome! Thanks for booking with us, Richard!
Process was not too difficult. Good experience. Look forward to staying at this location.
Recommend from another person who stayed at this location.
Date of experience: February 28, 2024
Thank you for your review, Sean. We are happy you had a good experience!
Easy access to reservations and a lot of information provided.
Date of experience: February 28, 2024
Thanks for booking with us, Gerald. We hope you enjoy your stay and anniversary!
Fast and easy transaction received confirmation back as well promptly.
Needed to act quickly
Date of experience: February 28, 2024
Thanks for your review, Larry! That’s great you received your confirmation in a timely manner!
Easy to book and better price. First time using so I will see how check in goes.
Cheaper price
Date of experience: February 28, 2024
Thanks for your review, Geralyn. We love first-time customers! Enjoy your stay!
Very easy booking! Took no time at all with no issues!
I googled and it came up and was user friendly
Date of experience: February 27, 2024
Thank you for your review, Kelly. We are happy the booking process was easy!
The app was very easy and convenient.!@#$%^&*(_+=-
Date of experience: February 26, 2024
Thanks for your review of the booking process, Bill.
Easy to reserve a room. Confirmation number came quickly.
Date of experience: February 26, 2024
Thank you for your review, Mary. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
It was very easy and the response time was great. I'll utilize this service in the future
Date of experience: February 24, 2024
Thank you for your review, Rino. We are happy you had a good experience!
Satisfied with the ease of booking over the internet.
Date of experience: February 25, 2024
Thanks for your review, Carietha. We are happy you had a good experience booking online.
It was easy to follow the steps to book our room. Hope everything goes right when we check in.
Date of experience: February 5, 2024
Thank you for your review, Sandra. We are happy the booking process was easy!
Very easy to book the room. For my night in Madison, Wi to attend the Badger Hockey game.
To go to hockey game.
Date of experience: February 23, 2024
Thank you for your review, Mary. We are happy the booking process was easy!
This might be long winded review but I want to warn as many people and hopefully they won't make the same mistake. My first mistake is I googled the contact number for the flamingo hotel in Vegas. We usually can get free rooms when we go to Vegas with our players card and only have to pay the daily resort fee. When I called the number (my fault) they of course answered "reservations" and I thought I was talking to the flamingo. I didn't realize I had a third party booking company. I kept talking about how we had two player card customers staying in the room assuming that was factoring in on our price. We did get a good deal ( well at least we thought). Our price was roughly $20 a night but that included ALL fees. We usually get free but pay the resort fee so this was even better. So me and my husband who was on speaker phone with me asked multiple times if there were any additional fees like resort fees upon check in. The agent said over and over that NO additional fees would be collected. We were paid in full. We agreed of course and we're happy. Several hours went by and we didn't receive a confirmation email. So we called again. We asked the second agent the same question about the resort fees because now we were skeptical. They once again swore we were paying for everything now and nothing would be collected at the hotel. We finally got a email confirming.
So day of arrival we stand in a huge line with all our stuff ready to check in. Of course we could not check in with our paying an additional $40 daily resort fee. The flamingo staff said we were not told the truth and could not check in with out paying up. We ultimately did and learned our lesson. We will never book with Expedia or reservation counter again.
If your thinking why am I complaining over $20 something dollars a night, it's more than that. First it's the honesty thing. And secondly in our case we would have done our trip differently. If we would have known the total of our stay we would have stayed somewhere else.) we really only stayed there because it was too good of a deal to pass up.
Date of experience: May 15, 2021
Jennifer H, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Adrian. We are Reservation Counter, an online travel agency. Thanks for booking with us!