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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,583 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
It was a reservation - took 5 minutes. Don't ask stupid questions
Date of experience: February 21, 2024
Kathleen, thanks for taking time to rate and review your booking experience. We appreciate your feedback.
I was very satisfied with my experience booking our Motel stay.
It came up on our screen first.
We had stayed at this Motel before.
Date of experience: February 21, 2024
Thank you for your review, Paul. We are happy you had a good experience!
Booking was very easy.
Free comp. Breakfast?
I thought it would be easier.
Date of experience: March 14, 2022
Thought it would be easier.
Hopefully this reservation comes with a comp. Breakfast?
Date of experience: March 14, 2022
My husband booked rooms through this company and at the end saw that the reservation said it was nonrefundable so he called them directly to upgrade to the flexible option for more money. While still in the reservation and on the phone THEIR employee said he would walk my husband through changing (yes CHANGING) the reservation so that it can be modified if needed so we could come in a day earlier or later. THEIR employee said we could do so for an upcharge fee. He never said we would be charged twice. We NEVER wanted to cancel the reservation! Their employee (yes recorded conversation exists that proves this) instructed my husband what to do online which basically instead of changing per our request for help cancelled the reservation then rebooked it immediately within a minute. We have the exact same dates reserved but this company has now charged us twice stating that we cancelled online so there would be no refund. This company is unethical and will not refund our money after multiple conversations with their horrible customer service department. Warning to others not to use this company and book directly with the hotel. We will be filing a dispute with our credit card company and I will make sure I do everything I can to help others from falling victim to this scam.
Date of experience: October 1, 2019
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Very easy to utilize and a excellent response time.
Easier than waiting for a live agent to answer.
Date of experience: February 21, 2024
Thank you for your review, Harless. We are happy the booking process was easy!
This service worked fine. We forgot to cancel our reservations.
Date of experience: February 22, 2024
Thanks for booking with us, Linda.
Quick and easy to make a reservation. Could not have asked for any better.
Date of experience: February 21, 2024
Thank you for your review, Arless. We hope all of our customers have a QUICK and EASY booking experience!
Rescheduled efficiently. Worked with me on the correct time.
Date of experience: February 21, 2024
Thanks for booking with us, Wayne!
User friendly, very easy to use. The entire process was easy.
Date of experience: February 20, 2024
Thanks for your review, Lawrence. We are happy our website was easy to use!
Everything perfect thanks for everything and looking forward to using you again
Date of experience: February 19, 2024
Thank you for your review, Brad. We want you to have the best experience possible booking with us!
It was good and smooth. I would use it again in the future for booking
Date of experience: February 14, 2024
Thank you for your review, David. We are happy you had a good experience!
Ok so far but it is always plenty of room to mess upl but who the hell knows
Celebrating wedding anniversery
Date of experience: February 10, 2024
Thank you for your review, Daniel. We hope all of our customers have a FAST and EASY booking experience!
Fast and easy to deal with and successfully completed.
Stayed before
Date of experience: February 21, 2024
Thanks for booking with us, Albert. We hope you enjoy your stay!
Good experience, easy navigation and streamlined process
Date of experience: February 21, 2024
Thank you for your review, Anthony. We are happy you had a good experience!
First time using / simple and quick / fast response for receipt of confirmation
Try something new
Date of experience: February 21, 2024
Thanks for your review, Arthur! We love first-time customers! That's great you had a good booking experience.
I'll know when I see the room. It is supposed to be mobility accessible.
Hampton Inn has a reputation for being a decent hotel.
Date of experience: February 21, 2024
Thanks for booking with us, Carlos. We hope you enjoy your stay!
Very easy to reserve a room online - I appreciate the ease.
Overnight work travel
Date of experience: February 20, 2024
Thanks for your review, Larie. We are happy you had a good experience booking online.
On line booking was easy and quick. Only took me about 5 mins.
Date of experience: February 21, 2024
Thanks for your review, Joseph. We are happy you had a good experience booking online.
Everything went smoothly and I was able to get it done online.
Because it seemed easier.
Because the hotel has smoking rooms.
Date of experience: February 21, 2024
Thanks for your review, Doug. We are happy you had a good experience booking online.
Easy enough to book but your one or two pictures per room really suck.
Was my only option unless I wanted to call.
Only online option.
Date of experience: February 20, 2024
Thanks for your review, Jason. We appreciate your feedback so we can improve.
Easy enough to book but your one or two pictures really suck.
Was my only option unless I wanted to call.
Date of experience: February 19, 2024
This website makes booking a reservation very easy to get information and pay.
Date of experience: February 20, 2024
Thanks for your review, Linda. We are happy you had a good experience using our website.
This will be found out once actual place is seen. Booking was easy
Date of experience: February 21, 2024
Thank you for your review, Laura. We are happy the booking process was easy!
Date of experience: February 20, 2024
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Eric. We are happy the booking process was easy!