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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,582 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
WE always stay here when we are in town visiting friends and family, best place ever
Date of experience: February 8, 2024
Was billed twice but agent resolved issue and my account was credited back correctly
Good experience
Date of experience: February 15, 2024
Thanks for your review, Rhonda. We are happy one of our representatives was able to assist you and provide excellent service!
...
Date of experience: June 8, 2024
We truly appreciate your business and are grateful that you decided to book with us, Tamara. Please let us know more about your booking experience with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Good good good good good good good good good good good good good good good
Date of experience: May 22, 2024
Thank you for taking the time to leave us a review, Kevin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Read carefully and follow the directions and you will have your reservations as you wanted them
The gentleman was polite and professional and respected me as a senior citizen with little computer knowledge
I just wanted to find a good price and that app came up
Date of experience: February 18, 2024
Thanks for your review, Suzanne. We are happy one of our representatives was able to assist you and provide excellent service!
Easy and fast to book easy and fast to book easy and fast to book easy and fast to book
Date of experience: February 19, 2024
Thank you for your review, Sherry. We hope all of our customers have a FAST and EASY booking experience!
User Friendly. Fast booking system. I would use it again.
It's fast and easy
Date of experience: February 19, 2024
Thanks for your review, Elia. We want our customers to have a quick and enjoyable booking experience.
This was the easiest Vegas hotel room purchase ever.
It was easy.
Date of experience: February 20, 2024
Thank you for your review, No. We are happy the booking process was easy! Enjoy your trip to Vegas!
No problems. I don't have anything else to add. Thank you.
Directed by convention reservation.
Not applicable.
Date of experience: February 19, 2024
You're welcome! Thanks for booking with us, David!
Questionable Business Practices- Please be careful and do your research. They are supposedly providing you with the best selection and pricing for hotels. When you book through them they are adding a non-refundable fee of $14.99 plus a mysterious $40 fee for taxes and other charges. When you arrive at the hotel you will find that the room you booked is not as advertised. In our case the hotel was under construction and under staffed, the room was a smoking room when non-smoking was requested, room and bathroom was very dirty, bed covers had stains, power went off during the night and then the smoke alarms went off. The receipt from the hotel has your name but a different address and the credit card number is Reservation Counter's master card account. The hotel receipt also did not include the other fees added on by RC - so it is obvious that if you had booked directly with the hotel it would have been much cheaper. This is a real problem for business travelers needing proper receipts and record keeping. In our case the hotel manager agreed to refund our room cost but needed to credit the Reservation Counter MC account. We expected to see a credit from RC to our visa card. That never happened. Upon contacting RC we have been redirected to another third party for customer service resolution. We provided the documentation from the hotel indicating the refund back to RC's account. We then received correspondence from a different third party indicating that they needed more information. Be aware that there seem to be multiple layers of third parties and you may not receive your refunds. Finally after almost 4 weeks we received a refund ( minus the $14.99 service fee).
Tip for consumers:
If you use Reservation Counter services be aware that you will to go through multiple phone calls and 3rd parties if you are expecting to receive a refund. In our case we ultimately did receive a refund because the hotel actually had refunded the room fee back to RC. However the burden of proof was on us and the process was time consuming. Do your research prior to using RC and make your own judgement..
Products used:
Hotel Room
Date of experience: December 2, 2022
Paul, I'm sorry about your experience. We would love to help you find a solution to your situation. I will need your email address or itinerary number to look up your reservation so I can share this with the customer service manager. Could you please provide this? If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Where is my receipt? You charged my credit card but you did not provide an email receipt.
I was forced to go to that website instead of the proper website.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2024
Thanks for your review, David. We apologize you did not receive your receipt. I will look into this further and make sure it gets sent to you. If you need any help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very quick and with a better rate for reservation than other websites
Recommended and with a lower service fee
Date of experience: February 19, 2024
Thanks for your review of the booking process, Anel.
Plenty of information available making it easy to make a decision and book
I am booking from overseas
Date of experience: February 19, 2024
Thank you for your review, Jacqueline. We are happy you had the information you needed to make a reservation!
This is my first time reserving at any Disney resort
For a conference
Date of experience: February 19, 2024
Thanks for your review, Sabrina! We love first-time customers!
No problem booking hotel for upcoming trip to Mt. View.
It was the only place I knew to reserve the hotel
Date of experience: February 19, 2024
Thanks for booking with us, Sally. We hope you enjoy your stay!
Booking the room was easy and made sense. I am looking forward to our stay.
It was the way to book the room at Hilton Garden Inn.
Chose Hilton Garden Inn because of location and price.
Date of experience: February 18, 2024
Thanks for booking with us, Susan. We hope you enjoy your stay!
Quick and easy and fast would tell people to stay when they are in Fl
Date of experience: February 11, 2024
Thank you for your review, Jay. We hope all of our customers have a QUICK and EASY booking experience!
Easy to book and schedule. I will continue to use this service going forward.
Date of experience: February 14, 2024
Thanks for booking with us, David! We look forward to your next visit!
The reservation counter worked perfectly and did exactly what it said it would do
It was convenient and easy
Date of experience: February 13, 2024
Thanks for your review, Jeraldine! We love first-time customers!
Simple
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It popped up.
Date of experience: August 24, 2024
Thank you for taking the time to leave a review, Arnold. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
New, still experiencing and evaluating but overall initial experience good.
Good 👍🏾!
Date of experience: February 17, 2024
Thanks for your review, Kevin! We love first-time customers!
Easy online reservation when I thought they erred all booked.
What came up
Date of experience: February 17, 2024
Thank you for your review, John. We are happy the booking process was easy!
Booking was easy. Will recommend to others looking for easy reservations
Date of experience: February 16, 2024
Thank you for your review, Lillian. We are happy the booking process was easy!
Date of experience: February 15, 2024
It was a Quick and smooth and no hassle reservation.
Reasonable price and good location
Date of experience: February 16, 2024
Thanks for your review, Pamela. We want our customers to have a quick and enjoyable booking experience.
Super simple, I will say more once I have checked inn
It was so easy on line, just wanted confirmation from a real person
Hotel website took me here
I chose the hotel, tans it sent me here
Date of experience: February 15, 2024
Thanks for booking with us, Eric. We hope you enjoy your stay!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for booking with us, Carol. We hope you enjoy your stay!