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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,583 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Good quick reservation quick and easy able to do it online.
Date of experience: February 16, 2024
Fast and easy. I've stayed there previously. The lodging options were clearly spelled out.
Date of experience: February 17, 2024
Thanks for booking with us, Ira. We hope you enjoy your stay!
Very quick and simply straight forward the way all reservations should be...
Stayed here before
Date of experience: February 16, 2024
Thank you for your review, Rollie. We are happy the booking process was easy!
Very easy to make reservations. Thank you. Will use again.
It just came up
Date of experience: February 17, 2024
You're welcome! Thanks for booking with us, Lawrence! We look forward to your next visit.
Pretty straight forward reservation experience. Not sure what wise to say here.
Date of experience: February 17, 2024
Thank you for your review, Timothy. We are happy you had a good experience!
Easy process and reasonable in price. Very satisfied with the way do get a reservation.
Date of experience: February 17, 2024
Thanks for your review, Paula. We are happy you had a good experience booking online.
It was very convenient.
I have stayed many times and have been very satisfied.
I have used it before.
Because I have stayed there many times.
Date of experience: February 16, 2024
Thanks for booking with us, Connie. We hope you enjoy your stay!
The phone number I called appeared to be on the website of a major chain hotel. Now I know I was misled from the start of the call, believing I was talking to their reservation counter -- only to find out later that it was a 3rd party pretending to be the hotel front desk reservation counter. I was given a price of $94.67 per room per night plus taxes and fees. The reservation desk representative asked if I wanted to go ahead and reserve two rooms for two nights at that price. I was told that the rooms at this price are non-cancellable. Knowing that we were definitely going to go, I agreed. The person then asked for all my information including my credit card number, which I gave him and he was going to email me my confirmation. Upon receiving my confirmation I found out they had charged me$214.62 in fees and taxes and another $14.99 in service fees. I was confused. I asked how fees and taxes could be 60% of the room charges?!? I asked for a breakdown of the fees and taxes. However the reservation counter representative didn't have an answer. "The system calculates the final bill", he said. My charge card billing was already pending at a ridiculous $608.29.
My husband called Reservation Counter, which we looked up online only to find out they were a 3rd party company called ReservationCounter.com. He called right back to cancel the rooms and was told it was non-cancellable. They would not adjust the price, or make any concessions. I was just basically screwed over. The real hotel reservation was charging $84.96 per room and $52.68 in taxes and fees. We were overcharged $215.77 by being misled into thinking we were dealing with the hotel direct.
Everything about this company is designed to take advantage of the customer. Their name is misleading. Their representatives are not forthcoming with all the charges. Their website had no place to do a review. Not sure where they get all the good reviews. When you look up "review reservationcounter.com", you will see all the complaints about them.
Any company that truly cares about their customers should quit selling rooms to this unscrupulous company.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2021
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
It was ok.Wyndham. **************
*********************
I didn't. I thought I was going through Wyndam.
Date of experience: May 20, 2024
Thank you for leaving a 5-star rating, Michael! Enjoy your stay!
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Date of experience: May 20, 2024
Thanks for your review, Mark. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
No problem whatsoever everything happen exactly as I had hope for!
Date of experience: February 16, 2024
Thank you for your review, Malotutoatasi. We want you to have the best experience possible booking with us!
Very easy to select and reserve dates for a hotel room.
Had no other option for booking a reservation
Location and price
Date of experience: February 16, 2024
Thank you for your review, Todd. We are happy the booking process was easy!
Very easy and accommodating experience! Multiple payment options.
Reviews and suggestions from friends.
Date of experience: February 16, 2024
Thanks for your review, Eric. We want our customers to have a quick and enjoyable booking experience.
Good site.
Simple to enter and confirmation was quick
Date of experience: February 16, 2024
Thanks for your review, George. We are happy our website was easy to use! That’s great you received your confirmation in a timely manner!
ABSOLUTE RIP OFF! THE WHOLE WORLD IS CLOSING BECAUSE OF COVID19 AND THEY DO NOT GIVE A DAMN! NO RESCHEDULING, NO REFUND, NO OPTIONS! WORST HOTEL SITE EVER!
Date of experience: May 20, 2020
Thanks for bringing this to our attention, Jim H. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very good experience. It was easy to make a reservation. All the information was on the site.
Date of experience: February 14, 2024
Thanks for your review, Keigm. We are happy you had a good experience using our website.
Great service. Super quick and easy to use the website to book!
It is what the hotel uses
I needed a room for my practical
Date of experience: February 14, 2024
Thanks for your review, Katie. We are happy you had a good experience using our website.
I've been dealing with Travelpass(reservation counter) since November for a refund of a booking. The issue began when the customer service rep portrayed themself as a front office rep from Embassy Suite in Winston Salem. Needless to say it's been a headache since. I find it ironic that when you call Travelpass their message clearly states they are not part of a particular hotel. If that was clearly stated at the beginning I would have never started the reservation with them.
Intial attempts for a refund where stonewalled by representatives who can only restate policy, once you ask for a supervisor you are put on hold forever. When you finally speak with a supervisor he/she only restate policy and informs you that there is no one else to speak with. As a result I disputed the charge with the credit card company, which was of little assistance. I then resorted to calling Embassy Suites in Winston Salem who were very helpful. The managers of Embassy Suites acutally approved a refund. I received an email on 12/18/23 from Travelpass that the refund will be granted. When the new year began I called Travelpass since I hadn't received the refund. The first call accused Embassy Suite of recharging for the refund, the second call said that since there was a dispute on the charge their policy is to wait 60 days before refunding the reservation. So now I've been told that my refund will be processed on February 6th and there is no one who you can speak with who can do anything beside recite policy. The "Escalation Team" who will "take good care of you" can only be reached by email. Unfortunately, they never respond to emails sent.
If whenever booking you ever realize you are dealing with Travelpass, Reservation Counter or whatever name they go by hang up. Your life will be much less frustrating!
Products used:
Booking Reservation
Date of experience: January 5, 2024
So far its been great! It was easy to see what types if rooms were available. And easy to book.
It was a part of the hotel I booked
Price and availability
Date of experience: February 10, 2024
Thank you for your review, Jennifer. We are happy you had a good experience!
I am a senior and this was my first time booking on line. My internet kept on cutting out so I decided to call the number provided at the hotel site, first question I had was: is this Armstrong inn? Her answer was yes it is. The agent was not helpful at all. I told her the city and the dates and the hotel I wanted to book a room with. She said sorry they are booked out till august,but she can book me with a different hotel, what was 2 towns away where I needed to be, I said no ty, I said I was just in the middle of booking a room there when my internet gave out, she responded with oh wait I found the problem, for some strange reason it shows booked out on the Canadian site but not on the American, so let me book you a reservation right now, she gave me a total of 370 dollar for 3 night, I ask if this is Canadian, she said yes she just checked the exchange. That's when I ask her again if she is with Armstrong inn ( the hotel I wanted to book) she said yes plus some others, after I hang up with her I got the confirmation and to my horror it was 490 dollars,, 370 us not Canadian, so I was lied to. I called back right away cause I could not afford the trip as is but especially not for that price, a different agent took my cancellation. When I got that confirmation I saw they charged me a 22.90 cancellation fee… it said on the website free cancellation,. I finally found the real hotel number and there was rooms available and I booked directly with them. This experience left me sad and worried, I will be a little more at easy the moment I find that money back on my account, what he said will take up to 10 days,,,
Update, the company has been good resolving this, and reimbursed me the service fee. Ty
Date of experience: May 6, 2023
I’m sorry about your experience, Doris. That must have been frustrating for you. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, James. We are happy you had a good experience booking online.