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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,578 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Easy to make reservations online instead of having to make a phone call. Worked great for me!
Date of experience: February 11, 2024
Easy and convenient. Prompt and problem free. Would use again.
Date of experience: February 12, 2024
Thank you for your review, Mary. We are happy you had a good experience!
I attempted to check into the Quality Inn at 9373 Cortez Blvd, Weeki Wachee, Florida ******* on 1019/2020. The reservation was made using reservation counters website, as they are the ones who the reservation system automatically links to for this hotel. I checked in at the front desk, where the front desk employee named FBATAS was NOT wearing a mask. I overlooked it only because I MYSELF was wearing a mask. I got my key and drove around the building looking for my room, when I decided to immediately turn back within 3 minutes, never used the key, never stepped foot in the door. There were people loitering in front of nearly every door, since the rooms were outside, the loitering was very visible. No one had a mask on and no one was practicing safe distancing. I was not going to stay in a hotel where I didn't feel they were practicing safe Covid-19 protocols. I did not stay in the room and tried to get the erroneous charge back and Reservation Counter refuses to help and they refer you to the hotel to complain. They do nothing for you, but take your money! Rip off company!
Date of experience: October 26, 2020
Thanks for bringing this to our attention, Nina I. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Fast and easy to make my reservation. Very easy to manipulate and make desired reservation..
Date of experience: February 12, 2024
Thank you for your review, Janice. We hope all of our customers have a FAST and EASY booking experience!
It was easy and quick. Pricing was great along with selection.
Love the venue
Date of experience: February 11, 2024
Thanks for your review, Sherri. Our goal is to provide our customers with the best rates possible.
Room availability perfect
Easy to make a reservation
Recommended by person we are visiting
Date of experience: February 12, 2024
Thank you for your review, Diane. We are happy the booking process was easy!
Quick and easy! Love that i didn't have to log in, sign up, deal with an account or passwords etc
Seemed like the only option1
Date of experience: February 11, 2024
Thank you for your review, Genevieve. We hope all of our customers have a QUICK and EASY booking experience!
Web pages well presented. Provided all information needed.
Search engine.
Web page well done caught my eye.
Date of experience: February 12, 2024
Thanks for your review, Charles. We are happy our website was easy to use!
I booked online and it was great! The site was easy to navigate and understand.
Date of experience: February 11, 2024
Thanks for your review, Dean. We are happy you had a good experience booking online.
Great experience for the exact room we were looking for.
Went to the The Dana website
Date of experience: February 10, 2024
Thank you for your review, Stephanie. We want you to have the best experience possible booking with us!
It was simply and easy! Maybe it is me but I didn't really see check in and out times! Otherwise can't wait!
It's what came up!
Date of experience: August 16, 2023
Thank you for your review, Cynthia. We are happy the booking process was easy!
I tried to give this site a ZERO, but was not able to. We are a senior couple traveling to visit family. I am in a wheelchair. It is necessary for me to book handicapped accessible rooms. I need to be able to access the bathroom and have grab bars. I also need to be able to get around the bed.
We also like to swim, so access to the swimming pool is a necessity. There needs to be enough room to angle the wheelchair at the edge of the pool.
I contacted this site after being unable to book a handicapped room online. I explained to the reservation agent that I needed a room that was handicapped accessible on the 1st floor. Agent indicated that he had handicapped rooms available (and this was also explained on hotels website). However, reservation agent then indicated that I needed to pay for the hotel ($76.00) first. But after giving him credit card, he said he could not guarantee there would be a room available to fit my needs. He also charged me $15.99, in addition to the room price. I see no reason to be charged for this fee since he did NOTHING to guarantee a handicapped room.
After all of this he stated that I would need to PERSONALLY contact the hotel to discuss the room accessibility and availability.
I called Reservation Counter because I was unable to get in touch with the hotel directly - I have called 5 times, left messages, but still have not been able to reach the hotel directly.
As of 3 days later I now still have no guarantee that I have a handicapped room. My fear is that we get there and not have a room I can use. He also indicated when I was done on the phone that this was a non-refundable room reservation. After discussing my concerns with the agent he said he could do nothing to confirm a handicapped room or give me my money back. He kept saying the fee was non-refundable and there was nothing he could do.
I normally use Booking.com. However, I thought dealing personally with an agent would get me better results for accessibility than just putting in a request online.
This site is a mess, and I would never use them again.
Tip for consumers:
It would be great to receive my $15.99 back for the charge this company wants for speaking to the agent. He didn't do anything (I wish I had gotten his name).
You should also give the reservation agents the ability to change your policy of non-refundable charges if they are not honest with the customers until it is too late.
Products used:
n/a
Date of experience: April 1, 2023
I'm sorry about your experience, Stacey. We want our customers to have the best experience possible when booking travel with us. I have shared your experience with our customer service manager. They will contact you. We will do our best to find a solution to your situation. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I had a Nice and easy experience thru out the website to complete my purchase.
Date of experience: February 10, 2024
Thanks for your review, Cesar. We are happy you had a good experience using our website.
Reservation was convenient and efficient. Totally satisfactory.
That was the option offered.
I needed hotel reservations.
Date of experience: February 10, 2024
Thanks for your review of the booking process, Joanne.
Paid with visa but wish you took discover card other than that all good
Date of experience: February 10, 2024
Thank you for your review, Dawn. We are happy the booking process was easy!
Easy and found what I needed at a great price! Also booked less than 48 hours prior to leaving.
Date of experience: February 11, 2024
Thanks for booking with us, Daphne. We hope you enjoy your stay!
It was quick and easy to use, much easier than other sites. Best price too. We were very pleased.
Date of experience: February 11, 2024
Thanks for your review, Mary. We are happy you had a good experience using our website.
Booking experience was very smooth and received a confirmation right after.
Date of experience: February 11, 2024
Thanks for your review, Robert! That’s great you had good experience and received your confirmation in a timely manner!
Good, no problems. I plan to use this service again.
Date of experience: February 10, 2024
Thank you for your review, Jeffrey. We are happy you had a good experience!
Excellent, quick and easy. It was very easy to follow and understand the process
Date of experience: February 10, 2024
Thank you for your review, Anne. We are happy you had a good experience!
I prefer to talk to humans than listen to automation and push buttons
Date of experience: February 10, 2024
Thanks for your review, John. We appreciate your feedback so we can improve.
I made a reservation for a hotel which I thought I was making through the hotel's reservation desk. It ended up being a 3rd party company "Reservationcounter.com" I did not find this out until I sought out a refund.
I made the reservation for 2 rooms on 11/8/22 at 1:00 pm for a total of $702.12.
I literally cancelled the reservation on 11/8/22 at 1:03 pm (3 minutes later)
The below is the cancellation policy
CANCELLATION POLICY
Each room in this reservation is refundable for a limited time: Cancellations before 11/07/2022, 11:59 PM (America/Los Angeles) are fully refundable. Bookings cancelled after 11/07/2022, 11:59 PM (America/Los Angeles) are subject to a fee of 289.78 USD. Bookings cancelled after 12/03/2022, 11:59 PM (America/Los Angeles) are non-refundable. There is no refund for no-shows or early checkouts.
How in the world can I cancel my reservation on 11/7/22? BEFORE I even made the reservation?
I am now being charged 289.78 PER ROOM to the tune of $579.56 for a cancelation.
When I called all I got was they kept repeating the policy to me like I'm an idiot. I let them know I understood, and that their business practices with this policy was a complete rip off and they should be ashamed. How do you have a policy that states you can only cancel BEFORE you make the reservation!?
I asked to speak to a supervisor and she was no help at all, she repeated to me the same thing the first guy did. They were NOT WILLING to make it right.
Tip for consumers:
Do not ever use this site.
Products used:
None
Date of experience: November 28, 2022
Thanks for your review, Susan. I'm sorry to read about your experience. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. I have shared your information with our customer service manager. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
Booking was hassle free and confirmation was expedient.
It just popped up, I thought I was booking with the hotel. That was my fault for not looking at the link.
Friends weekend get away.
Date of experience: February 10, 2024
Thanks for booking with us, Shirley. We hope you enjoy your stay!
Good experience, easy to use, very accommodating love it
Date of experience: February 9, 2024
Thank you for your review, David. We want you to have the best experience possible booking with us!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Nicki. We are happy you had a good experience booking online.