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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,579 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Good served it's purpose served it's purpose served it's purpose
Served it's purpose
Reservation
Date of experience: February 7, 2024
Very easy to use site and the reservation was made in under a minute!
Date of experience: February 7, 2024
Thank you for your review, Jason. We hope all of our customers have a QUICK and EASY booking experience!
Quick and easy yes I would highly recommend a friend to use this service
Date of experience: February 7, 2024
Thanks for your review, Pasquale. We love providing excellent service to our customers.
Overall good however, I think some of the live service representatives need more training.
It was a pop up window.
It was what I wanted for a weekend stay cay.
Date of experience: February 7, 2024
Thanks for your review, Debra. We are happy you had a good experience booking online. Thanks for your feedback so we can improve. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to do. Not very computer savvy but website was easy to follow
Date of experience: February 6, 2024
Thanks for your review, Lindy. We are happy you had a good experience using our website.
Not good. For some reason I was unable to redo my reservation which is why I'm giving a bad review.
My company and I called and tried to redo my reservation but wasn't successful.
Date of experience: February 6, 2024
Thank you for your review and sharing your experience, Hal. We're sorry you had some trouble with our reservation process. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
All good. He was very friendly and responsive to my needs
It was the number the website sent me
Needed a place to stay and it fit my needs
Date of experience: February 6, 2024
Thanks for your review, David. We are happy one of our representatives was able to assist you and provide excellent service!
Making a reservation seemed quick and simple. I was satisfied with the process.
Date of experience: February 6, 2024
Thank you for your review, Dan. We want you to have the best experience possible booking with us!
Very easy to book; love staying at the Hampton Inns.
Easy to book a room
Date of experience: February 6, 2024
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Easier than the old system accessibility, not confusing.
We stayed here last year and want to be sure we can get a reservation
Date of experience: February 5, 2024
Thanks for booking with us, Chris. We hope you enjoy your stay!
Simple and easy to reserve a room through this website.
Date of experience: February 6, 2024
Thanks for your review, Joseph. We are happy you had a good experience using our website.
Intuitive site, detailed information, secure payment options.
Easy and fast way to book my reservation
Date of experience: February 6, 2024
Thank you for your review, Connie. We want you to have the best experience possible booking with us!
Love the easy of the reservation. I will use it again soon
I really like it, and its close to Rady Children's Hospital
Date of experience: February 3, 2024
Thank you for your review, Patricia. We are happy the booking process was easy! We look forward to your next visit!
Very good, room and care was very basic but efficient
Date of experience: February 4, 2024
Thanks for your review of the booking process, Kamran.
Title: DO NOT TRUST THESE PEOPLE!
These people are basically Scammers! I made a reservation at the Houston Medical Hilton for 12/8/2022 and a second reservation for 12/9/2022 because my wife was having vein surgery and we were told she may have to spend the night at the hospital after the surgery. We arrived on the 8th, her surgery was at 7:30 am 12/9. We live 2 hours away from Houston so we went the night before. We were told if we didn't need the second night we would be refunded our money, $180.00 for the second night. All we've gotten is the runaround! We Were Told, our refund had been APPROVED AND IT WOULD TAKE 3-5 days for the refund to show up on my credit card. IT NEVER HAPPENED! I called them back and even though the Refund was already approved I was told they would have to investigate and it could take about 5-10 days before we would see our refund. AGAIN, I HAVE NOT RECEIVED MY REFUND! This is Ridiculous! THEY JUST DON'T WANT TO REFUND MY MONEY! I would not recommend these people to Anyone! WHAT THEY'VE ACTUALLY DONE IS STOLE MY MONEY AND TELL MULTIPLE LIES, sending me back and forth, telling me to call the hotel, then the hotel tells me to call the website I got the deal through. Please know these people are Not to be trusted! This is a SCAM!
Date of experience: January 12, 2023
Casey, I'm sorry to read about your experience and the time it has taken to receive your refund. As an independent booking agency, we are required to abide by the policies and procedures set by the hotels and our providers. They ultimately give the approval for us to issue refunds. While refunds aren’t guaranteed, we will do our best to help you. I have shared your experience with our customer service manager. We will follow up with you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com. --Rachael
Very easy to book online, website easy to navigate
Date of experience: February 5, 2024
Fast & easy to book, there were no issues while using this site. I would use it again.
Date of experience: February 5, 2024
Thanks for your review, Greg. We are happy you had a good experience using our website.
It was easy to navigate and book the days I requested with prompt email reply of confirmation
Date of experience: February 5, 2024
Thanks for your review, Charlene. We are happy you had a good experience using our website.
Easy to use. But a few too many messages and pop ups.
Ease of use
Date of experience: February 4, 2024
Thanks for your review, Richard. We are happy our website was easy to use!
The deal were amazing and perfect process to book my hotel, without any issues. It
Date of experience: February 5, 2024
Thanks for your review, Henry. Our goal is to provide our customers with the best rates possible.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Christine. Please let us know how we can make your booking experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager