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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,569 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Appreciative of the speed and simple reservation confirmation
You asked me to
Date of experience: February 4, 2024
I had no problems when making my reservations. Looking forward to our stay.
Date of experience: February 4, 2024
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
My experience was quick and easy. I have always been impressed with your customer service.
Date of experience: February 5, 2024
Thanks for your review, Brenda. We love providing excellent service to our customers.
Easy to book a reservation. Great customer service
Date of experience: February 5, 2024
Thanks for your review, Arona. We love providing excellent service to our customers.
User friendly. Would recommend this site to family and friends.
Easy to navigate site.
Date of experience: February 5, 2024
Thanks for your review, Carolyn. We are happy you had a good experience using our website.
So good so good so good so good so good so good so good so good
Only option really
Date of experience: May 15, 2024
Thank you for taking the time to leave us a review, Joseph! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Have stayed here before. Was a great experience. Staff very helpful and room was clean and it was quiet no noise at all.
Very easy to reserve a room.
Date of experience: August 24, 2023
Thanks for your review, Justin! We hope you enjoy your stay!
No issues is always a good thing!
Again, no issues…
Date of experience: February 3, 2024
Thanks for booking with us, Chuck. We hope you enjoy your stay!
Sorry my English is not enough to right but always happy go there
Date of experience: February 4, 2024
Thanks for booking with us, Behnaz. We hope you enjoy your stay!
Very good experience. Will use your site again. Very happy
Date of experience: February 3, 2024
Thanks for your review, Margaret. We are happy you had a good experience using our website! We look forward to your next visit!
A great experience and highly recommend. I was helped out and extremely appreciated the professionalism that was displayed.
Date of experience: August 31, 2023
Thanks for your kind words, Miguel. We love providing excellent service to our customers.
Fair, so far. This is a new experience for me.
Online took me there.
Date of experience: August 30, 2023
Seemed to work ok. Will let you know more after check in.
Date of experience: February 2, 2024
Thanks for your review, Barb! We love first-time customers!
It was a pleasant experience booking the hotel for my stay in Orlando.
Date of experience: February 2, 2024
Thank you for your review, Elizabeth. We are happy you had a good experience!
Quick and easy to make my reservations. No problem, all the information was there.
Best Prices
Date of experience: February 3, 2024
Thank you for your review, William. We hope all of our customers have a QUICK and EASY booking experience!
My reservation was easy and clear got a good price and detailed instructions and informations. Very satisfied.
Date of experience: August 29, 2023
Thanks for your review, Kenny. Our goal is to provide our customers with the best rates possible.
My brother is admitted to hospice and I needed to change my date to a week later and they would not let me. Do not use this service!
Date of experience: October 1, 2020
Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Very easy to find your way around. Super fast booking!
Date of experience: February 2, 2024
Thank you for your review, Alexander. We are happy you had a good experience!
The worst customer service ever wont ever trust this service ever she was rude and hang up on the phone after I asked a question very rude
Date of experience: June 20, 2021
Thanks for bringing this to our attention, Ayu S. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Easy to book, but don't know if I'm communicating with the hotel I need. A bit uneasy for those 65 and older.
Date of experience: September 29, 2023
Gloria, I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com. We are happy to answer any questions you may have about our company.
--Rachael, Review Manager
Easy to book but I'm trying to figure out three different charges for one room, therefore, don't know the total cost of my reservation. One charge is for the room, I suspect one is fees charged by Reservation Center, and don't know the third.
I didn’t. Google search took me to Reservation Center.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2023
Website very easy to navigate and easy to book a room at the hotel I was interested in and the best price I found.
Date of experience: August 29, 2023
Thanks for your review, Mabel. Our goal is to provide our customers with the best rates possible.
Smooth, not complicated. It was not so much an experience as it was an expectation to be hassle-free.
I was happy that the site succeeded.
Date of experience: August 22, 2023
Thanks for your review, Herman. We are happy you had a good experience using our website.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
You're welcome! Thanks for booking with us, Donya!