• Bookmark

    Reservation Counter

Reservation Counter

Write a Review

Overview

Reservation Counter has a rating of 4.5 stars from 4,454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.7%
Positive
3,620
Neutral
156
Negative
213
View ratings trends

Instant Feedback

48,563 reviews

26
See all photos
How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,454)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user rosemaryd212
Missouri
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Everything was great until I saw all the fees you added on.

Date of experience: August 24, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Rosemary.

Thumbnail of user keithm1457
Washington
1 review
0 helpful votes
  • Send Message
August 26th, 2023
Verified purchase

Quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy

Date of experience: August 26, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Keith! We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user dennisw1212
Michigan
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

They followed up to be sure I received confirmation of my reservation.

Date of experience: August 25, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Dennis. We are happy the booking process was easy, and you received your confirmation!

Thumbnail of user jamesf4023
New York
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

Good, but would be better to send after my trip. Thanks

Date of experience: August 25, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thanks for your review and feedback, James!

Thumbnail of user sheilak345
Washington
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

I've been staying here for years….love it! Feels like home

Date of experience: August 24, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Sheila! We hope you enjoy your stay!

Thumbnail of user johnb11540
Michigan
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Pleasant experience. The website was easy to navigate.

Date of experience: August 28, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, John. We are happy you had a good experience using our website.

Thumbnail of user margaretb2224
Alabama
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Satisfactory, I did not have any problems with the booking!

Date of experience: August 27, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Margaret!

Thumbnail of user merlel29
Oklahoma
2 reviews
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

I am not a computer person and this sight was easy to work with.

Date of experience: August 28, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Merle. We are happy you had a good experience using our website.

Thumbnail of user merlel29
Oklahoma
2 reviews
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

I am not a computer person and this sight was easy to work with.

Date of experience: August 28, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Merle. We are happy you had a good experience using our website.

Thumbnail of user tommyh292
Texas
1 review
0 helpful votes
  • Send Message
August 26th, 2023
Verified purchase

Very easy to get it done. We will see how effective when the trip is completed.

Reason I chose this business:

My regular site was booked.

Date of experience: August 26, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Tommy. We are happy the booking process was easy!

Thumbnail of user gregoryn313
Nebraska
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

This doesn't make sense to me. I just want my booking confirmed

Date of experience: August 25, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Gregory. You should've received an email confirmation after booking your hotel room.

Thumbnail of user pamf454
South Carolina
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

Very easy to follow on line. Liked the pictures and descriptions.

Reason I chose this business:

Recommended

Date of experience: August 20, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Pam. We are happy you had a good experience using our website.

Thumbnail of user annettew351
Virginia
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

Would like that the display box for opinions to wait until reservation is completed

Reason I chose this business:

Did I have a choose, box pop up first to place dates.

Date of experience: August 23, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Annette.

Thumbnail of user sandrab3635
Virginia
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Positive; Nikki Lewis provided excellence through her communications and customer service.

Date of experience: August 24, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Sandra. We love providing excellent service to our customers.

Thumbnail of user heatherh2031
Washington
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

The reservation process was easy and straightforward.

Date of experience: August 23, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Heather. We are happy the booking process was easy!

Thumbnail of user warrenb335
California
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Very convenient process, we will use the service each and every time

Reason I chose this business:

Prior experience

Date of experience: August 15, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Warren!

Thumbnail of user marcelos67
District of Columbia
1 review
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

Amazing time my stay in the hotel with al resources availability

Reason I chose this business:

Work necessarie

Date of experience: August 16, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Marcelo!

Thumbnail of user gaylas58
Iowa
1 review
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

Have stayed before. Love the family room with 3 queen beds.

Reason I chose this business:

Because I'm out of town and coming for a funeral

Date of experience: August 16, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Gayla! We hope you enjoy your stay!

Thumbnail of user mathiesenc
California
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

It was easy and quick- very convenient way to make a reservation

Reason I chose this business:

I've stayed at Holiday Inn many times

Date of experience: August 12, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Mathiesen. We are happy the booking process was easy!

Thumbnail of user marielam52
Mexico
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

El proceso fue muy rápido y la página del hotel es muy entendible

Reason I chose this business:

Lo eligiria por el proceso rápido

Quality

Date of experience: April 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Gracias por reservar con nosotros, Mariela.

Thumbnail of user wayneb1221
North Carolina
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Fast fast fast fast fast fast fast fast fast fast fast fast fast fsast fastfast…………………………

Quality

Date of experience: April 22, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!

Thumbnail of user luisl588
Mexico
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

SIN COMENTARIOS; SIN COMENTARIOS;SIN COMENTARIOS; SIN COMENTARIOS; SIN COMENTARIOS;SIN COMENTARIOS

Quality

Date of experience: May 9, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for leaving a 5-star rating, Luis! We look forward to your next booking with us!

Thumbnail of user davidg7097
Washington
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Good *******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******1111

Reason I chose this business:

Needed a hotel

Date of experience: June 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated.

Thumbnail of user sandrav1275
New Mexico
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Xvfd da dafds ad adsf das fads sfas fasdf a faff asdfasdf dsf ad

Quality

Date of experience: April 16, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for leaving a 5-star rating, Sandra! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!

Thumbnail of user jongbumk
Alabama
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

Good good good good good good good good good good good good

Quality

Date of experience: April 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Jongbum! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

How do I know I can trust these reviews about Reservation Counter?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Reservation Counter?